KeySurvey vs. OpenText LiquidOffice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KeySurvey
Score 5.9 out of 10
N/A
N/AN/A
OpenText LiquidOffice
Score 7.0 out of 10
N/A
OpenText offers LiquidOffice as a solution for users to create, publish and process forms using with their forms automation solution to help capture and validate actionable customer data, automate line of business workflows and enhance existing application ecosystems.N/A
Pricing
KeySurveyOpenText LiquidOffice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KeySurveyOpenText LiquidOffice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
KeySurveyOpenText LiquidOffice
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
KeySurvey
8.8
1 Ratings
14% above category average
OpenText LiquidOffice
7.3
3 Ratings
5% below category average
Survey templates9.11 Ratings7.33 Ratings
Themes8.21 Ratings7.73 Ratings
Custom logo/branding9.11 Ratings7.03 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
KeySurvey
8.8
1 Ratings
3% above category average
OpenText LiquidOffice
7.1
3 Ratings
18% below category average
Changes to live survey8.21 Ratings7.03 Ratings
Question design help9.11 Ratings7.33 Ratings
Multiple question types9.11 Ratings7.03 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
KeySurvey
9.1
1 Ratings
10% above category average
OpenText LiquidOffice
7.7
3 Ratings
7% below category average
Survey logic flexibility9.11 Ratings7.73 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
KeySurvey
9.1
1 Ratings
11% above category average
OpenText LiquidOffice
6.2
3 Ratings
27% below category average
Response tracking9.11 Ratings5.73 Ratings
Data export9.11 Ratings7.03 Ratings
Standard reports9.11 Ratings6.03 Ratings
Custom reports9.11 Ratings6.43 Ratings
Analytics9.11 Ratings5.73 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
KeySurvey
8.6
1 Ratings
3% above category average
OpenText LiquidOffice
6.2
3 Ratings
29% below category average
Access controls9.11 Ratings5.43 Ratings
Compliance8.21 Ratings7.03 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
KeySurvey
8.2
1 Ratings
2% above category average
OpenText LiquidOffice
4.9
3 Ratings
48% below category average
Respondent restrictions8.21 Ratings5.73 Ratings
Vendor-offered crowdsourcing00 Ratings4.02 Ratings
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User Ratings
KeySurveyOpenText LiquidOffice
Likelihood to Recommend
8.2
(3 ratings)
7.0
(3 ratings)
Likelihood to Renew
8.5
(2 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
7.7
(3 ratings)
Support Rating
9.1
(2 ratings)
7.3
(3 ratings)
User Testimonials
KeySurveyOpenText LiquidOffice
Likelihood to Recommend
Form.com (WorldAPP)
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
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OpenText
OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.
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Pros
Form.com (WorldAPP)
  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
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OpenText
  • Form processes & routing - Makes it very easy at an enterprise level
  • Integration with 3rd party & external forms
  • Automation of forms with less coding making it useful for quick turnarounds
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Cons
Form.com (WorldAPP)
  • Based on our usage we didn't face issues using KeySurvey
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OpenText
  • Very old UI
  • Feels like an archaic system
  • Reporting isn't great
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Likelihood to Renew
Form.com (WorldAPP)
This decision is out of my hands.
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OpenText
No answers on this topic
Usability
Form.com (WorldAPP)
No answers on this topic
OpenText
It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.
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Support Rating
Form.com (WorldAPP)
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
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OpenText
Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software
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Alternatives Considered
Form.com (WorldAPP)
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
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OpenText
OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.
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Return on Investment
Form.com (WorldAPP)
  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
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OpenText
  • We collect authenticated data from our users and audiences to improve our services.
  • The surveys give us a better understanding of our markets.
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ScreenShots