Likelihood to Recommend
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
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OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.
Read full review Pros Ease of use for distributing email to large quantities of recepients. Exporting data for data evaluation and manipulation. Customizing the types of questions and response scoring. Read full review Form processes & routing - Makes it very easy at an enterprise level Integration with 3rd party & external forms Automation of forms with less coding making it useful for quick turnarounds Read full review Cons Based on our usage we didn't face issues using KeySurvey Read full review Very old UI Feels like an archaic system Reporting isn't great Read full review Likelihood to Renew
This decision is out of my hands.
Read full review Usability
It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.
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We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
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Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software
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In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of
, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
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OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.
Read full review Return on Investment Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it. Improved customer service based on clients feedback The emails delivery report complimented our emails reports from other tools, so we used it for email db management! Read full review We collect authenticated data from our users and audiences to improve our services. The surveys give us a better understanding of our markets. Read full review ScreenShots