Khoros Communities vs. UUKI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros Communities
Score 7.6 out of 10
Enterprise companies (1,001+ employees)
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.N/A
UUKI
Score 7.9 out of 10
N/A
A community platform for creators to build meaningful relationships with content, discussions and events under a brand. UUKI enables users to: -Give an audience a destination to interact with each other, engage in discussion with rich text and media. -Create beautiful event pages, invite the audience, collect payment, interact and send them updates. -Sell premium content for one-time payment or setup subscription with UUKI. -Presented as ideal for courses, NFTs, and…
$15
Pricing
Khoros CommunitiesUUKI
Editions & Modules
No answers on this topic
Starter
$15
per month Single User
Pro
$65
per month 3 Users
Advance
$205
per month 10 Users
Offerings
Pricing Offerings
Khoros CommunitiesUUKI
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is variable based on the needs of the customer.
More Pricing Information
Best Alternatives
Khoros CommunitiesUUKI
Small Businesses
Discord
Discord
Score 8.6 out of 10
Discord
Discord
Score 8.6 out of 10
Medium-sized Companies
Higher Logic Vanilla
Higher Logic Vanilla
Score 9.0 out of 10
Higher Logic Vanilla
Higher Logic Vanilla
Score 9.0 out of 10
Enterprises
Verint Community
Verint Community
Score 9.2 out of 10
Verint Community
Verint Community
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros CommunitiesUUKI
Likelihood to Recommend
7.3
(77 ratings)
7.8
(26 ratings)
Likelihood to Renew
7.3
(4 ratings)
9.1
(1 ratings)
Usability
7.3
(2 ratings)
9.1
(1 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
6.7
(5 ratings)
9.1
(1 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
4.5
(2 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
9.1
(1 ratings)
Product Scalability
7.7
(68 ratings)
-
(0 ratings)
User Testimonials
Khoros CommunitiesUUKI
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
I describe Khoros as the salesforce of community software in that it's customizable and enterprise, however it can be a beast to use. There isn't any standout in the community field (in my opinion) so if you're looking for an enterprise community software, it'll serve you well. I do think it's important to realize you can't manage this without the proper buy in from your company when it comes to development of the site. You shouldn't be using Khoros if you only have a front end community manager. If you're going all in on community and need a solution that will scale as you grow, consider Khoros amongst your vendors and see how you like it. It's worth checking out.
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UUKI
If you're looking for an affordable alternative to platforms like Circle, UUKI could be a perfect fit. It offers similar functionality for a much more affordable price. No member limit, no storage limits, while still being able to white label your own community. However, be aware that it's still in development. There are certainly some bugs to be fixed and a few updates required to truly compete with the others.
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Pros
Khoros (Formerly Spredfast + Lithium)
  • Collaboration with other Khoros customers to understand what works and doesn't work within other communities.
  • Support documentation makes it easy to find information when looking for technical resources.
  • Our account team is always in communication with us to ensure we are aware of roadmap updates.
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UUKI
  • Spaces, where we set the topis for people to engage in an organized manner
  • Easy to use, it has everything you need, no fluff, very intuitive
  • Great Support, the development team behind really listens to their users, and nurture their own community
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Cons
Khoros (Formerly Spredfast + Lithium)
  • I feel that the professional services engagements need to be better. There is a lot of miscommunication, and a lack of clear outcomes, goals, and timelines. It can take weeks to get meetings on the books and a team assembled to start getting work done.
  • Documentation on their website, at times, is outdated or incorrect. Sometimes the product doesn't even work as described in some of their documentation
  • The admin console could use a nice fresh UI overhaul. While it's functional, it would be nice to see a more modern UI for the area where most community managers are spending a decent amount of time
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UUKI
  • Some tweaks on UI/UX to make it more polished
  • I would appreciate a better roadmap (instead of a trello board)
  • Allowing translating the string to change the language style to meet the community's style (like Ay mate! for Pirate of the Caribbean fan's community)
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Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
Community has worked well for over the year. However, there have been a lot more technical and feature issues we have been seeing in last year or so. Also customer support has not been very quick to address issues. SO there are things that can definitely be improved on Khoros end
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UUKI
No reason not to continue using UUKI and expand upon it.
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Usability
Khoros (Formerly Spredfast + Lithium)
Like every backend, it can always be improved upon. The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
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UUKI
Anyone can use it, and having HTML knowledge is not necessary.
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Reliability and Availability
Khoros (Formerly Spredfast + Lithium)
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
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UUKI
No answers on this topic
Support Rating
Khoros (Formerly Spredfast + Lithium)
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
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UUKI
They provide almost constant support if needed. Their team considers all feedback and implements solutions when needed.
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In-Person Training
Khoros (Formerly Spredfast + Lithium)
I think it is engaging and has good instructors.
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UUKI
No answers on this topic
Online Training
Khoros (Formerly Spredfast + Lithium)
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
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UUKI
No answers on this topic
Implementation Rating
Khoros (Formerly Spredfast + Lithium)
We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
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UUKI
UUKI is extremely easy to implement but requires a brief period of time to understand where all of its controls are. (not a real issue)
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Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
WordPress, Guild, tribe - all have pros and cons vs Khoros. The primary concern of Khoros vs other platforms is cost. For the price difference, Khoros *should* be a no-brainer choice. No one should ever consider using any platform other than Khoros... so why do people consider other platforms?
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UUKI
UUKI is moving a lot faster than other platforms. Plus the fact that they are building with the community makes it easier to learn from others who have implemented it for their respective use cases. We selected it because of the value proposition and its affordability which make it a failsafe investment. Plus the founders have experience in building products which is always assuring
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Scalability
Khoros (Formerly Spredfast + Lithium)
The platform is incredibly scalable and provides the flexibility to use it out-of-the-box or customize it to whatever extent is needed. It has very powerful APIs and is built in modular way that allows pages, components and other elements to be constructed easily.
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UUKI
No answers on this topic
Return on Investment
Khoros (Formerly Spredfast + Lithium)
  • When we switched from Yammer to here, it really increased visibility of the community to the general public, the media, and in search results.
  • It's created dynamic relationships and shortened the gap between Microsoft employees, MVPs, and other users.
  • It's been a great place for software products to gather feedback from users, and for users to feel they have the inside track.
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UUKI
  • I like the fact that Ankur and his team really listen to their early users. They just keep on improving UUKI and it's really not that hard to transfer your community from FB to UUKI. There are just so many features and it keeps on improving.
  • UUKI really helps you build your community. You can transfer your audience from Facebook that has a lot of restrictions to your own exclusive community
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ScreenShots

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.

UUKI Screenshots

Screenshot of Screenshot of