What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
122 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.3 out of 101

Monetate

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

Kibo eCommerce (formerly Mozu)

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo profile photo

Monetate

I've used different testing systems, and Monetate is simple-to-use. I've been able to train interns who'd previously had little experience, too. More complicated tests require web dev. I'd like to be able to "safely" shift and style elements in a WYSIWYG interface, but the interface provides most of what I want.
No photo available

Feature Rating Comparison

Online Storefront

Kibo eCommerce (formerly Mozu)
8.4
Monetate
Product catalog & listings
Kibo eCommerce (formerly Mozu)
8.0
Monetate
Product management
Kibo eCommerce (formerly Mozu)
7.0
Monetate
Bulk product upload
Kibo eCommerce (formerly Mozu)
9.0
Monetate
Branding
Kibo eCommerce (formerly Mozu)
9.0
Monetate
Mobile storefront
Kibo eCommerce (formerly Mozu)
9.0
Monetate
Product variations
Kibo eCommerce (formerly Mozu)
8.0
Monetate
Website integration
Kibo eCommerce (formerly Mozu)
9.0
Monetate
Visual customization
Kibo eCommerce (formerly Mozu)
9.0
Monetate
CMS
Kibo eCommerce (formerly Mozu)
8.0
Monetate

Online Shopping Cart

Kibo eCommerce (formerly Mozu)
9.0
Monetate
Checkout user experience
Kibo eCommerce (formerly Mozu)
9.0
Monetate

Online Payment System

Kibo eCommerce (formerly Mozu)
9.0
Monetate
eCommerce security
Kibo eCommerce (formerly Mozu)
9.0
Monetate

eCommerce Marketing

Kibo eCommerce (formerly Mozu)
7.0
Monetate
Promotions & discounts
Kibo eCommerce (formerly Mozu)
7.0
Monetate
SEO
Kibo eCommerce (formerly Mozu)
7.0
Monetate

eCommerce Business Management

Kibo eCommerce (formerly Mozu)
8.0
Monetate
Multi-site management
Kibo eCommerce (formerly Mozu)
10.0
Monetate
Order processing
Kibo eCommerce (formerly Mozu)
9.0
Monetate
Inventory management
Kibo eCommerce (formerly Mozu)
9.0
Monetate
Shipping
Kibo eCommerce (formerly Mozu)
9.0
Monetate
Custom functionality
Kibo eCommerce (formerly Mozu)
3.0
Monetate

Pros

Kibo eCommerce (formerly Mozu)

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
No photo available

Monetate

  • You can test virtually ANYTHING on your website. Once you know what you're doing, it is really easy to upload assets and really customize the details of your test.
  • If you have multiple websites, you can keep all of your website tests separate - for example, we manage two separate brands, both which have 3 environments we can set up tests in: development, staging, and production environments. So, we can easily manage 6 separate test groups and store the various content in the proper section, very easily.
  • The design is really clean and easy to navigate. It is easy to organize and filter your experiments, you can tag them to make filtering a lot easier (especially when you have a bunch of experiments running at the same time), and the simple function of duplicating an experiment makes minor changes to a grand experiment SO much quicker.
  • The Monetate Inspector tool (I could be using the wrong word, sorry!) also allows you to far more easily identify the unique ID of an experiment so you can find it in Monetate and make any desired changes rather than sifting one by one through your various experiments trying to figure out which one you mean to edit.
Steffany Winkelmann profile photo

Cons

Kibo eCommerce (formerly Mozu)

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo profile photo

Monetate

  • Monetate can be difficult to learn at first. I think having a clear way to access how-to guides or videos would help employees learn the tool faster.
  • A small criticism but Monetate doesn't allow you to delete any experiences. It can make the platform a bit messy because there are times where we practice creating experiences and now they can't be deleted.
No photo available

Likelihood to Renew

Kibo eCommerce (formerly Mozu)

No score
No answers yet
No answers on this topic

Monetate

Monetate 8.2
Based on 24 answers
I had never worked within a company that had a tool like this. It made my life as a designer and a creative manager much easier with it's easy to use interface and limitless possibilities in terms of creative. I would highly recommend taking Monetate for a test drive, you will not be disappointed.
No photo available

Usability

Kibo eCommerce (formerly Mozu)

No score
No answers yet
No answers on this topic

Monetate

Monetate 7.7
Based on 15 answers
Part of what I love about Monetate is how intuitive the tool is. Very very easy to use - based on the basics - Who/What/When/Where concept. Anyone can jump right in and start using the tool. And very easy to copy campaigns and tweak to continue to build experiences. We recently added Monetate on mobile and similar experience - easy to jump back and forth between platforms. Also love the analytics dashboard...easily quantifiable and easy to get tidbits that are digestible for others not as familiar with tool.
No photo available

Support

Kibo eCommerce (formerly Mozu)

Kibo eCommerce (formerly Mozu) 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo profile photo

Monetate

Monetate 8.2
Based on 15 answers
Monetate support team meets with use weekly, answers emails daily and promptly. They are proactive about getting answers for us when we need it and offering suggestions based on observations they have or learnings they want to share from other partners. Monetate's support is top notch.
Laura Santoki profile photo

Implementation

Kibo eCommerce (formerly Mozu)

Kibo eCommerce (formerly Mozu) 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo profile photo

Monetate

Monetate 8.5
Based on 3 answers
Make sure that your feeds into Monetate are thoroughly QA'd
Parker Block profile photo

Alternatives Considered

Kibo eCommerce (formerly Mozu)

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo profile photo

Monetate

N/A This is my first time using a tool like this so I cannot compare however I don't see any need to try anything else. The team is helpful, the tool works and they resolve any concerns or issues when they do come up
Jenna Schweizer profile photo

Return on Investment

Kibo eCommerce (formerly Mozu)

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
No photo available

Monetate

  • In many cases we have seen high lift in test scenarios very quickly, which helped us to move these better improvements to product faster.
  • Monetate has also helped us to asses changes that won't work. There is less risk with Monetate when you can test a hypothesis out first.
No photo available

Pricing Details

Kibo eCommerce (formerly Mozu)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Monetate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Add comparison