Kibo eCommerce vs. Squarespace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kibo eCommerce
Score 7.0 out of 10
N/A
Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo Software from Volusion in October 2016.N/A
Squarespace
Score 8.5 out of 10
N/A
Squarespace is a CMS platform that allows users to create a DIY blog, eCommerce store, and/or portfolio (visual art or music). Some Squarespace website and shop templates are industry or use case-specific, such as menu builders for restaurant sites.
$16
per month billed annually
Pricing
Kibo eCommerceSquarespace
Editions & Modules
No answers on this topic
Basic
$16
per month billed annually
Core
$23
per month billed annually
Basic
$25
per month
Core
$36
per month
Plus
$39
per month billed annually
Plus
$56
per month
Advanced
$99
per month billed annually
Advanced
$139
per month
Offerings
Pricing Offerings
Kibo eCommerceSquarespace
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPersonal: $12/month (paid annually) $16/month (paid monthly) Business: $18/month (paid annually) $26/month (paid monthly) Basic Commerce: $26/month (paid annually) $35/month (paid monthly) Advanced Commerce: $40/month (paid annually) $54/month (paid monthly)
More Pricing Information
Community Pulse
Kibo eCommerceSquarespace
Features
Kibo eCommerceSquarespace
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Kibo eCommerce
8.3
6 Ratings
5% above category average
Squarespace
-
Ratings
Product catalog & listings8.46 Ratings00 Ratings
Product management8.26 Ratings00 Ratings
Bulk product upload7.65 Ratings00 Ratings
Branding8.26 Ratings00 Ratings
Mobile storefront8.56 Ratings00 Ratings
Product variations8.55 Ratings00 Ratings
Website integration8.04 Ratings00 Ratings
Visual customization8.16 Ratings00 Ratings
CMS8.74 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Kibo eCommerce
9.0
2 Ratings
15% above category average
Squarespace
-
Ratings
Checkout user experience9.02 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Kibo eCommerce
8.4
6 Ratings
1% above category average
Squarespace
-
Ratings
eCommerce security8.46 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Kibo eCommerce
7.7
6 Ratings
0% below category average
Squarespace
-
Ratings
Promotions & discounts8.56 Ratings00 Ratings
SEO7.02 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Kibo eCommerce
7.6
6 Ratings
6% below category average
Squarespace
-
Ratings
Multi-site management8.26 Ratings00 Ratings
Order processing9.02 Ratings00 Ratings
Inventory management9.01 Ratings00 Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality3.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Kibo eCommerce
-
Ratings
Squarespace
8.0
65 Ratings
1% below category average
Role-based user permissions00 Ratings8.065 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Kibo eCommerce
-
Ratings
Squarespace
6.9
56 Ratings
11% below category average
API00 Ratings7.449 Ratings
Internationalization / multi-language00 Ratings6.435 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Kibo eCommerce
-
Ratings
Squarespace
7.9
98 Ratings
2% above category average
WYSIWYG editor00 Ratings9.083 Ratings
Code quality / cleanliness00 Ratings8.077 Ratings
Admin section00 Ratings7.697 Ratings
Page templates00 Ratings7.798 Ratings
Library of website themes00 Ratings7.995 Ratings
Mobile optimization / responsive design00 Ratings7.994 Ratings
Publishing workflow00 Ratings8.085 Ratings
Form generator00 Ratings7.079 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Kibo eCommerce
-
Ratings
Squarespace
6.5
88 Ratings
12% below category average
Content taxonomy00 Ratings7.475 Ratings
SEO support00 Ratings6.880 Ratings
Bulk management00 Ratings6.251 Ratings
Availability / breadth of extensions00 Ratings5.665 Ratings
Community / comment management00 Ratings6.866 Ratings
Best Alternatives
Kibo eCommerceSquarespace
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
ManageWP
ManageWP
Score 10.0 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.1 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kibo eCommerceSquarespace
Likelihood to Recommend
7.9
(6 ratings)
8.3
(98 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(4 ratings)
Usability
-
(0 ratings)
8.4
(12 ratings)
Support Rating
1.0
(1 ratings)
10.0
(2 ratings)
Implementation Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Kibo eCommerceSquarespace
Likelihood to Recommend
Kibo Software, Inc.
The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
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Squarespace
Squarespace is one of the best solutions out there for building a website or web experience that looks good, has great functionality and is cost-effective, even for smaller businesses. Although most people in marketing will find most of the elements intuitive, if the creator is struggling with any of the functionality, there are many, many support options and other users who can offer assistance.
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Pros
Kibo Software, Inc.
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
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Squarespace
  • Stupid simple to use. I know very creative people who cannot code and this is probably the easiest ever platform for them!
  • Pretty website templates and great functionality with showing off portfolios.
  • They've already figured out what are the problems that non-coding people have when creating websites and they've figured out a simple solution for all of it.
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Cons
Kibo Software, Inc.
  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
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Squarespace
  • Customizing the sites can be highly UN intuitive
  • Navigation for editing the sites can be difficult and frustrating
  • Squarespace has different versions and it's hard to know which version you're on. You can't switch after you start making a site with one version.
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Likelihood to Renew
Kibo Software, Inc.
No answers on this topic
Squarespace
Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
Read full review
Usability
Kibo Software, Inc.
No answers on this topic
Squarespace
It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
Read full review
Support Rating
Kibo Software, Inc.
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
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Squarespace
Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
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Implementation Rating
Kibo Software, Inc.
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
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Squarespace
No answers on this topic
Alternatives Considered
Kibo Software, Inc.
We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
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Squarespace
Squarespace was quicker to set up and more accessible to manipulate the theme, pictures, and content. The page layouts are more versatile and fluid. With WordPress, more time-consuming efforts go into making a template work the way you want it to (because of the lack of the drag-and-drop grids that Squarespace has).
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Return on Investment
Kibo Software, Inc.
  • Kibo has always delivered rapid & exceptional support to our organization
  • Kibo has been cost-competitive when considering other vendors
  • The platform continues to add value without requiring substantial additional investments
Read full review
Squarespace
  • The cost is reasonably decent. My client says they spent about $20 a month or $240 a year. I asked her if she could add Google AdSense to her blog one day, and they believe they can. They said a custom site would cost them $3000-10,000 depending on who does it. And I agreed, but I found the website they created was on the lower end of that range.
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ScreenShots

Kibo eCommerce Screenshots

Screenshot of User Friendly Tooling:
Empower non-technical teams to manage the look & feel of the digital storefront with drag-&-drop functionality, preview environments, & intuitive content management tools.Screenshot of Mobile-First Architecture:
Deliver consistent online experiences with natively responsive sites on a single code base