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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kintone

    Score9.7 out of 10
    N/AKintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.

    $120

    per month for 5 users (minimum)

    Agentforce Commerce

    Score7.9 out of 10
    N/ASalesforce Agentforce Commerce (formerly Commerce Cloud, and Demandware before that) is a cloud-based eCommerce solution for enterprises with merchandising tools, such as sorting, filtering, and image zooming, allowing customers to browse products.

    $4

    per month

    Pricing
    KintoneAgentforce Commerce
    Editions & Modules
    Professional Subscription
    $24
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    KintoneAgentforce Commerce
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
    More Pricing Information
    Community Pulse
    KintoneAgentforce Commerce
    Considered Both Products
    Kintone
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    56 Answers
    88%
    Would buy again
    21 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    54 Answers
    80%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    53 Answers
    88%
    Happy with the feature set
    21 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    47 Answers
    94%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    50 Answers
    83%
    Implementation went as expected
    15 Answers
    Features
    KintoneAgentforce Commerce
    Sales Force Automation
    Comparison of Sales Force Automation features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    8.3
    9 Ratings
    6% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Customer data management / contact management9.76 Ratings00 Ratings
    Workflow management9.29 Ratings00 Ratings
    Territory management8.54 Ratings00 Ratings
    Opportunity management8.54 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.04 Ratings00 Ratings
    Contract management7.03 Ratings00 Ratings
    Quote & order management7.54 Ratings00 Ratings
    Channel / partner relationship management9.33 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    9.0
    7 Ratings
    16% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Case management9.67 Ratings00 Ratings
    Help desk management8.56 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    8.0
    2 Ratings
    3% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Lead management8.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    8.9
    9 Ratings
    14% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Task management9.06 Ratings00 Ratings
    Reporting8.89 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    8.1
    8 Ratings
    6% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Pipeline visualization8.34 Ratings00 Ratings
    Customizable reports8.08 Ratings00 Ratings
    Customization
    Comparison of Customization features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    8.9
    11 Ratings
    15% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Custom fields9.211 Ratings00 Ratings
    Custom objects9.09 Ratings00 Ratings
    API for custom integration8.65 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    8.5
    2 Ratings
    12% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Marketing automation8.52 Ratings00 Ratings
    Platform
    Comparison of Platform features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    9.3
    6 Ratings
    20% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Mobile access9.36 Ratings00 Ratings
    Security
    Comparison of Security features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    9.5
    10 Ratings
    12% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Role-based user permissions9.510 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    -
    Ratings
    Salesforce Agentforce Commerce
    8.9
    44 Ratings
    13% above category average
    Product catalog & listings00 Ratings9.339 Ratings
    Product management00 Ratings9.339 Ratings
    Bulk product upload00 Ratings8.138 Ratings
    Branding00 Ratings9.139 Ratings
    Mobile storefront00 Ratings9.335 Ratings
    Product variations00 Ratings9.341 Ratings
    Website integration00 Ratings8.639 Ratings
    Visual customization00 Ratings8.040 Ratings
    CMS00 Ratings9.437 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    -
    Ratings
    Salesforce Agentforce Commerce
    9.1
    34 Ratings
    17% above category average
    Abandoned cart recovery00 Ratings8.928 Ratings
    Checkout user experience00 Ratings9.234 Ratings
    Online Payment System
    Comparison of Online Payment System features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    -
    Ratings
    Salesforce Agentforce Commerce
    9.5
    33 Ratings
    13% above category average
    eCommerce security00 Ratings9.533 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    -
    Ratings
    Salesforce Agentforce Commerce
    8.3
    38 Ratings
    8% above category average
    Promotions & discounts00 Ratings8.736 Ratings
    Personalized recommendations00 Ratings8.138 Ratings
    SEO00 Ratings8.233 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Kintone and Salesforce Agentforce Commerce
    Feature
    Kintone
    -
    Ratings
    Salesforce Agentforce Commerce
    9.2
    41 Ratings
    13% above category average
    Multi-site management00 Ratings9.235 Ratings
    Order processing00 Ratings8.938 Ratings
    Inventory management00 Ratings9.237 Ratings
    Shipping00 Ratings9.530 Ratings
    Custom functionality00 Ratings9.338 Ratings
    Best Alternatives
    KintoneAgentforce Commerce
    Small Businesses
    Salesflare
    Score10 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Coevera
    Score8 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KintoneAgentforce Commerce
    Likelihood to Recommend
    9.7
    (58 ratings)
    8.7
    (55 ratings)
    Likelihood to Renew
    10.0
    (8 ratings)
    7.8
    (11 ratings)
    Usability
    9.4
    (16 ratings)
    9.2
    (11 ratings)
    Availability
    10.0
    (2 ratings)
    8.0
    (1 ratings)
    Performance
    10.0
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.4
    (46 ratings)
    9.0
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.8
    (4 ratings)
    8.0
    (2 ratings)
    Configurability
    9.0
    (43 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    KintoneAgentforce Commerce
    Likelihood to Recommend
    Kintone
    I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.
    Incentivized
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    Salesforce
    Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
    Incentivized
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    Pros
    Kintone
    • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
    • Ease of use. The interface is intuitive.
    • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
    Incentivized
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    Salesforce
    • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
    • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
    • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
    Incentivized
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    Cons
    Kintone
    • Sometimes it's a little challenging to know which fields to enter and where. There is a little bit of a learning curve with creating your own apps.
    • More visuals would be great! I love seeing the data visually, and so does my board.
    • That's all I can think of - I really do enjoy the program.
    Incentivized
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    Salesforce
    • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
    • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
    • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
    Incentivized
    Read full review
    Likelihood to Renew
    Kintone
    We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
    Incentivized
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    Salesforce
    A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
    Read full review
    Usability
    Kintone
    I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs
    Incentivized
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    Salesforce
    The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
    lead/prospect with a potential customer to see if anyone within the team has a
    relationship with that person or the company they work for.
    Incentivized
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    Reliability and Availability
    Kintone
    Never had an issue with this.
    Incentivized
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    Salesforce
    We have only had one instance where the platform went down in the time we have been using it.
    Read full review
    Performance
    Kintone
    Pages load quickly, no issues with response time
    Incentivized
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    Salesforce
    No answers on this topic
    Support Rating
    Kintone
    I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
    Incentivized
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    Salesforce
    They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
    Incentivized
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    In-Person Training
    Kintone
    No answers on this topic
    Salesforce
    The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
    Read full review
    Online Training
    Kintone
    The training was seamless and easy to follow
    Incentivized
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    Salesforce
    No answers on this topic
    Implementation Rating
    Kintone
    Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
    Incentivized
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    Salesforce
    Implementation went fairly smoothly.
    Read full review
    Alternatives Considered
    Kintone
    Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
    Incentivized
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    Salesforce
    When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
    Incentivized
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    Contract Terms and Pricing Model
    Kintone
    Should be multiple pricing packages.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Scalability
    Kintone
    I could see this work for all departments if implemented correctly.
    Incentivized
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    Salesforce
    No answers on this topic
    Professional Services
    Kintone
    We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.
    Incentivized
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    Salesforce
    No answers on this topic
    Return on Investment
    Kintone
    • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
    • It allows a few of our employees to work remotely, which was essentially impossible prior.
    • We can see raw data for success/failure rates, which we actively use in our employee review process.
    Incentivized
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    Salesforce
    • In my experience I see most of the retailers see better sales after moving to Demandware.
    • Site performance is really good if the application built with best practices suggested by Demandware.
    • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
    Incentivized
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    ScreenShots

    Kintone Screenshots

    Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile