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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kintone

    Score9.7 out of 10
    N/AKintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.

    $120

    per month for 5 users (minimum)

    Workbooks

    Score4.9 out of 10
    N/AWorkbooks offers cloud-based CRM, marketing automation and business applications to the mid-market. Workbooks includes order management and fulfillment, invoicing, and supplier management. Workbooks aims to provide a single 360° view of customers, where the information is accessible anytime, anywhere.

    $30

    per user/per month

    Pricing
    KintoneWorkbooks
    Editions & Modules
    Professional Subscription
    $24
    per month per user
    Workbooks CRM Edition
    $30
    per user/per month
    Workbooks Business Edition
    $65
    per user/per month
    Offerings
    Pricing Offerings
    KintoneWorkbooks
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.
    More Pricing Information
    Community Pulse
    KintoneWorkbooks
    Considered Both Products
    Kintone
    No answer on this topic
    Workbooks Online
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    56 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    54 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    53 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    47 Answers
    No answers on this topic
    Implementation went as expected
    94%
    Implementation went as expected
    50 Answers
    No answers on this topic
    Features
    KintoneWorkbooks
    Sales Force Automation
    Comparison of Sales Force Automation features of Kintone and Workbooks
    Feature
    Kintone
    8.3
    9 Ratings
    6% above category average
    Workbooks
    7.7
    9 Ratings
    2% below category average
    Customer data management / contact management9.76 Ratings8.59 Ratings
    Workflow management9.29 Ratings8.27 Ratings
    Territory management8.54 Ratings7.79 Ratings
    Opportunity management8.54 Ratings8.89 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.04 Ratings6.49 Ratings
    Contract management7.03 Ratings7.29 Ratings
    Quote & order management7.54 Ratings7.68 Ratings
    Channel / partner relationship management9.33 Ratings8.48 Ratings
    Interaction tracking00 Ratings6.48 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Kintone and Workbooks
    Feature
    Kintone
    9.0
    7 Ratings
    16% above category average
    Workbooks
    6.3
    8 Ratings
    20% below category average
    Case management9.67 Ratings6.28 Ratings
    Help desk management8.56 Ratings5.88 Ratings
    Call center management00 Ratings6.82 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Kintone and Workbooks
    Feature
    Kintone
    8.0
    2 Ratings
    3% above category average
    Workbooks
    7.3
    7 Ratings
    6% below category average
    Lead management8.02 Ratings8.07 Ratings
    Email marketing00 Ratings6.67 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Kintone and Workbooks
    Feature
    Kintone
    8.9
    9 Ratings
    14% above category average
    Workbooks
    7.5
    9 Ratings
    3% below category average
    Task management9.06 Ratings7.77 Ratings
    Reporting8.89 Ratings7.87 Ratings
    Billing and invoicing management00 Ratings6.88 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Kintone and Workbooks
    Feature
    Kintone
    8.1
    8 Ratings
    6% above category average
    Workbooks
    8.6
    8 Ratings
    12% above category average
    Pipeline visualization8.34 Ratings8.88 Ratings
    Customizable reports8.08 Ratings8.88 Ratings
    Forecasting00 Ratings8.28 Ratings
    Customization
    Comparison of Customization features of Kintone and Workbooks
    Feature
    Kintone
    8.9
    11 Ratings
    15% above category average
    Workbooks
    7.7
    8 Ratings
    1% above category average
    Custom fields9.211 Ratings8.48 Ratings
    Custom objects9.09 Ratings7.67 Ratings
    API for custom integration8.65 Ratings7.57 Ratings
    Scripting environment00 Ratings7.56 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Kintone and Workbooks
    Feature
    Kintone
    8.5
    2 Ratings
    12% above category average
    Workbooks
    6.9
    6 Ratings
    9% below category average
    Marketing automation8.52 Ratings6.76 Ratings
    Compensation management00 Ratings7.02 Ratings
    Platform
    Comparison of Platform features of Kintone and Workbooks
    Feature
    Kintone
    9.3
    6 Ratings
    20% above category average
    Workbooks
    4.2
    7 Ratings
    58% below category average
    Mobile access9.36 Ratings4.27 Ratings
    Security
    Comparison of Security features of Kintone and Workbooks
    Feature
    Kintone
    9.5
    10 Ratings
    12% above category average
    Workbooks
    7.5
    8 Ratings
    11% below category average
    Role-based user permissions9.510 Ratings8.07 Ratings
    Single sign-on capability00 Ratings7.05 Ratings
    Social CRM
    Comparison of Social CRM features of Kintone and Workbooks
    Feature
    Kintone
    -
    Ratings
    Workbooks
    6.6
    3 Ratings
    13% below category average
    Social data00 Ratings6.03 Ratings
    Social engagement00 Ratings7.31 Ratings
    Best Alternatives
    KintoneWorkbooks
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    SAP Sales Cloud
    Score8.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KintoneWorkbooks
    Likelihood to Recommend
    9.7
    (58 ratings)
    7.0
    (18 ratings)
    Likelihood to Renew
    10.0
    (8 ratings)
    8.5
    (7 ratings)
    Usability
    9.4
    (16 ratings)
    7.3
    (1 ratings)
    Availability
    10.0
    (2 ratings)
    9.1
    (2 ratings)
    Performance
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (46 ratings)
    8.2
    (1 ratings)
    Online Training
    10.0
    (1 ratings)
    6.4
    (1 ratings)
    Implementation Rating
    6.8
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (43 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    KintoneWorkbooks
    Likelihood to Recommend
    Kintone
    I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.
    Incentivized
    Read full review
    Workbooks Online
    It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
    Read full review
    Pros
    Kintone
    • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
    • Ease of use. The interface is intuitive.
    • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
    Incentivized
    Read full review
    Workbooks Online
    • Sales process management from enquiry to delivery of product
    • This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
    • Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
    • The FD loved it
    • The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
    • Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
    Read full review
    Cons
    Kintone
    • Sometimes it's a little challenging to know which fields to enter and where. There is a little bit of a learning curve with creating your own apps.
    • More visuals would be great! I love seeing the data visually, and so does my board.
    • That's all I can think of - I really do enjoy the program.
    Incentivized
    Read full review
    Workbooks Online
    • There really isn't all that much, what I would like to see is an app to use on iDevices. Our sales team all have iPads for presentations etc.
    • While Workbooks works rather well with HTML 5, I would still like to see an app. I know it's in the making, but haven't seen anything of this as of yet.
    • I am sure that would increase productivity even further (if it's of the same standard as the main environment).
    Read full review
    Likelihood to Renew
    Kintone
    We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
    Incentivized
    Read full review
    Workbooks Online
    the product works. support has been good or great so far all has been great and we hope to get more from the product. we purchased for an initial year then renewed for a longer term, we have no regrets with this.
    Read full review
    Usability
    Kintone
    I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Reliability and Availability
    Kintone
    Never had an issue with this.
    Incentivized
    Read full review
    Workbooks Online
    Workbooks CRM never let me down.
    Read full review
    Performance
    Kintone
    Pages load quickly, no issues with response time
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Support Rating
    Kintone
    I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Online Training
    Kintone
    The training was seamless and easy to follow
    Incentivized
    Read full review
    Workbooks Online
    Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
    Read full review
    Implementation Rating
    Kintone
    Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Alternatives Considered
    Kintone
    Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
    Incentivized
    Read full review
    Workbooks Online
    We felt the high amount of customisation available from Workbooks was much more beneficial to us than the offerings from the larger CRM companies. We also liked the smaller company mentality of Workbooks as it reminded us of ourselves. Ultimately the price also paid a factor as Workbooks was more affordable for what we needed.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Kintone
    Should be multiple pricing packages.
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Scalability
    Kintone
    I could see this work for all departments if implemented correctly.
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Professional Services
    Kintone
    We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Return on Investment
    Kintone
    • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
    • It allows a few of our employees to work remotely, which was essentially impossible prior.
    • We can see raw data for success/failure rates, which we actively use in our employee review process.
    Incentivized
    Read full review
    Workbooks Online
    • Allows us easy management of leads and clear visibility of opportunities for the sales team
    • User levels allows us to lock down various parts of the system to only allow them to view or edit certain areas
    • Allows us to manage customers in one piece of software and avoid having to use separate software for support, sales and operations
    Incentivized
    Read full review
    ScreenShots

    Kintone Screenshots

    Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile

    Workbooks Screenshots

    Screenshot of Activity ManagementScreenshot of Dashboard for Customer ServiceScreenshot of Dashboard for SalesScreenshot of Marketing CampaignsScreenshot of Organisation RecordScreenshot of Person Record