Klaus vs. MaestroQA

MaestroQA

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Klaus	Score 8.2 out of 10	N/A	High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…	$0 Up to 10 conversation reviews per week
MaestroQA	Score 8.2 out of 10	N/A	MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.	N/A

Pricing

Klaus

MaestroQA

Editions & Modules

Free Trial: $0.00
Up to 10 conversation reviews per week

No answers on this topic

Offerings

Pricing Offerings
Klaus	MaestroQA
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews

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More Pricing Information

Best Alternatives
	Klaus	MaestroQA
Small Businesses	8x8 Contact Center Score 8.7 out of 10	Sogolytics Score 9.0 out of 10
Medium-sized Companies	Eleveo Score 9.4 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Calabrio WFM Score 8.3 out of 10	Verint Voice of the Customer Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Klaus	MaestroQA
Likelihood to Recommend	7.0 (1 ratings)	10.0 (1 ratings)
Usability	4.0 (1 ratings)	- (0 ratings)

User Testimonials
	Klaus	MaestroQA
Likelihood to Recommend	Klaus Klaus works great for teams looking to share feedback on a subset of conversations customer support agents have with customers. Incentivized Verified User Anonymous Read full review	MaestroQA If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents. Incentivized Verified User Anonymous Read full review
Pros	Klaus Set review goals through assignments Calculates the team's IQS Help us identify areas for improvement Incentivized Verified User Anonymous Read full review	MaestroQA Monitors the quality of our agents Provides a user-friendly front end Provides detailed reporting Incentivized Verified User Anonymous Read full review
Cons	Klaus the UI can be difficult to use too many changes to the UI Incentivized Verified User Anonymous Read full review	MaestroQA No answers on this topic
Usability	Klaus It's not always super easy to use. The UI changes often which can be frustrating. I'd rather be able to set up the program and have to work continually for my team. In my opinion, I've especially seen it go downhill since it's been acquired by zendesk. Incentivized Verified User Anonymous Read full review	MaestroQA No answers on this topic
Alternatives Considered	Klaus No answers on this topic	MaestroQA NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA Incentivized Verified User Anonymous Read full review
Return on Investment	Klaus We can say with confidence that we are delivering top notch service to our customers. Incentivized Verified User Anonymous Read full review	MaestroQA We saw an instant improvement in our Agent's quality This is truly a collaborative tool - Quality Analyst - Agent Incentivized Verified User Anonymous Read full review
ScreenShots	Klaus Screenshots