What users are saying about
4 Ratings
Top Rated
255 Ratings
4 Ratings
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Score 9.8 out of 100
Top Rated
255 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Kooomo

Going live with our first Kooomo shop has been a success. Having tried several other e-commerce platforms through the years it has been a great experience to go live in a very short time to market without any bugs or problems. The SAAS model has proved to be the best suited for us and Kooomo in particular, has met all our expectations.
Marc Malagelada | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Kooomo
9.3
Salesforce Commerce Cloud
7.9
Product catalog & listings
Kooomo
9.5
Salesforce Commerce Cloud
8.1
Product management
Kooomo
9.5
Salesforce Commerce Cloud
7.7
Bulk product upload
Kooomo
9.2
Salesforce Commerce Cloud
7.8
Branding
Kooomo
9.0
Salesforce Commerce Cloud
8.3
Mobile storefront
Kooomo
9.0
Salesforce Commerce Cloud
7.4
Product variations
Kooomo
9.4
Salesforce Commerce Cloud
7.9
Visual customization
Kooomo
9.4
Salesforce Commerce Cloud
8.1
CMS
Kooomo
9.1
Salesforce Commerce Cloud
7.5
Website integration
Kooomo
Salesforce Commerce Cloud
8.2

Online Shopping Cart

Kooomo
9.2
Salesforce Commerce Cloud
7.5
Abandoned cart recovery
Kooomo
9.0
Salesforce Commerce Cloud
7.2
Checkout user experience
Kooomo
9.4
Salesforce Commerce Cloud
7.8

Online Payment System

Kooomo
9.5
Salesforce Commerce Cloud
8.0
eCommerce security
Kooomo
9.5
Salesforce Commerce Cloud
8.0

eCommerce Marketing

Kooomo
9.0
Salesforce Commerce Cloud
7.8
Promotions & discounts
Kooomo
9.5
Salesforce Commerce Cloud
8.0
Personalized recommendations
Kooomo
8.5
Salesforce Commerce Cloud
7.8
SEO
Kooomo
8.9
Salesforce Commerce Cloud
7.7

eCommerce Business Management

Kooomo
8.4
Salesforce Commerce Cloud
7.8
Multi-site management
Kooomo
6.4
Salesforce Commerce Cloud
7.6
Order processing
Kooomo
9.5
Salesforce Commerce Cloud
8.1
Inventory management
Kooomo
8.7
Salesforce Commerce Cloud
8.0
Shipping
Kooomo
9.5
Salesforce Commerce Cloud
7.3
Custom functionality
Kooomo
8.0
Salesforce Commerce Cloud
7.7

Pros

Kooomo

  • Integration with the marketplaces: in Kooomo you can manage the products not only eCommerce, but also on Amazon and eBay
Giorgio Ghisalberti | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Kooomo

  • The software comes as a Saas solution so you don’t have the access to the platform core but you have the capability to handle your content output with their integrated CMS.
Marco Casieri | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Kooomo

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Kooomo

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Kooomo

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Kooomo

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Kooomo

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Kooomo

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Kooomo

No answers on this topic

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

Kooomo

  • Using Kooomo has enabled us to focus on the added value areas and forget about time-consuming areas such as performance, bugs, and software updates.
Marc Malagelada | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Pricing Details

Kooomo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$5,530*

* per installation

Kooomo Editions & Modules

Edition
Marketplace connector$5,5001
Standard Storefront (all features + Marketplace)$22,0001
  1. per installation
Additional Pricing Details
The installation is paid as a 1-time set up fee. No recurring yearly or monthly fees. After that, the rev share model is applied that involves 3% of each transaction.

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Kooomo
9.5
Salesforce Commerce Cloud
8.8

Likelihood to Renew

Kooomo
Salesforce Commerce Cloud
7.8

Usability

Kooomo
Salesforce Commerce Cloud
8.0

Reliability and Availability

Kooomo
Salesforce Commerce Cloud
8.0

Performance

Kooomo
Salesforce Commerce Cloud
9.0

Support Rating

Kooomo
Salesforce Commerce Cloud
9.0

In-Person Training

Kooomo
Salesforce Commerce Cloud
8.0

Implementation Rating

Kooomo
Salesforce Commerce Cloud
8.0

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