Kounta vs. Lightspeed Retail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kounta
Score 8.9 out of 10
N/A
N/AN/A
Lightspeed Retail
Score 6.7 out of 10
N/A
Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.N/A
Pricing
KountaLightspeed Retail
Editions & Modules
No answers on this topic
Basic
$79.00 ($69.00)
per month (when billed annually)
Starter
$119.00 ($99.00)
per month (when billed annually)
Standard
$139.00 ($119.00)
per month (when billed annually)
Advanced
$189.00 ($169.00)
per month (when billed annually)
Pro
$259.00 ($229.00)
per month (when billed annually)
Enterprise
Contact Sales
Offerings
Pricing Offerings
KountaLightspeed Retail
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
KountaLightspeed Retail
Small Businesses
Square POS
Square POS
Score 9.1 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 9.1 out of 10
Epicor Eagle
Epicor Eagle
Score 9.1 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
KountaLightspeed Retail
Likelihood to Recommend
8.6
(2 ratings)
4.3
(12 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
9.6
(7 ratings)
User Testimonials
KountaLightspeed Retail
Likelihood to Recommend
Kounta
Kounta is particularly well suited to small to medium sized hospitality businesses. It has a great many number of add-ons and integrations that enhance the user experience and its general usefulness from a back end perspective. For example, there is the ability to program automatic menu surcharges for certain circumstances, such as public holidays. It also handles bill-splitting well. It could possibly be less appropriate for venues that need extremely detailed sales data, or for those venues that have very complicated menus or ordering options.
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Lightspeed
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
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Pros
Kounta
  • Streamlines Kitchen Dockets
  • Automatic billing
  • Can add items to suit business needs
  • Quick & Easy to set up
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Lightspeed
  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
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Cons
Kounta
  • An easier to modify table plan
  • A dedicated 'print receipt' button
  • Improved sync times
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Lightspeed
  • With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
  • Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
  • Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
  • Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
  • Weak system for receiving purchase orders.
  • Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
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Usability
Kounta
No answers on this topic
Lightspeed
Very easy to use and figure out without calling customer support which is also very responsive and helpful.
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Support Rating
Kounta
No answers on this topic
Lightspeed
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
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Alternatives Considered
Kounta
We moved from Vend to Kounta because of Kounta's enhanced functionality for the hospitality domain. Vend was, at the time, more oriented towards the retail industry and so it lacked key features that would have allowed our business to grow and become more efficient. Over time, Kounta has continually improved and adapted to better suit its customers' needs.
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Lightspeed
The challenge with this is that because Lightspeed has such poor reporting with their POS, and the ability to actually see your data, it is nearly impossible to move to another POS without a very expensive integration process. So while I have explored these other options, I have been unable to see if they would be a better fit. However, on paper, these guys are set up to grow with you if you are a growing company.
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Return on Investment
Kounta
  • I find the program expensive to use
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Lightspeed
  • Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
  • Faster processing through tills means happier customers and more sales per hour.
  • Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.
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ScreenShots