Kounta vs. Revel Systems vs. Vend

Kounta is particularly well suited to small to medium sized hospitality businesses. It has a great many number of add-ons and integrations that enhance the user experience and its general usefulness from a back end perspective. For example, there is the ability to program automatic menu surcharges for certain circumstances, such as public holidays. It also handles bill-splitting well. It could possibly be less appropriate for venues that need extremely detailed sales data, or for those venues that have very complicated menus or ordering options.

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It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous

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Vend was great fit for this dry cleaner/laundry that had high traffic volume with customers stopping in before and after work. Things need to be done quickly.

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• Streamlines Kitchen Dockets
• Automatic billing
• Can add items to suit business needs
• Quick & Easy to set up

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• Revel Systems is a very simple POS to operate for our employees
• They are constantly improving and updating
• Revel has integrated with COMO
• Reporting is very straight forward and easy to use

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• Retail sales
• Inventory management
• Sales and promotions
• Reporting

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• An easier to modify table plan
• A dedicated 'print receipt' button
• Improved sync times

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• We experienced multiple system failures when first implementing Revel.
• Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
• Some reporting limitations that our finance department needed

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• It would be nice to have alternate ways to adjust prices

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We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

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It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

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We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

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Not much support needed but they were fast and helpful when it was.

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Not for this one

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We moved from Vend to Kounta because of Kounta's enhanced functionality for the hospitality domain. Vend was, at the time, more oriented towards the retail industry and so it lacked key features that would have allowed our business to grow and become more efficient. Over time, Kounta has continually improved and adapted to better suit its customers' needs.

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• Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
• Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

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Vend is much more capable than Square POS for product management and inventory control. ShopKeep is fairly similar to Vend but is a more closed ecosystem with fewer third-party integrations and less frequent updates.

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• I find the program expensive to use

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• Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
• We have almost endless data to look back on and help make business decisions
• It's easy to train, which reduces labor.

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• Correct inventory levels has been a game-changer. We use to oversell because of inconsistencies between POS and e-commerce sales.
• The built-in loyalty program has been very useful and was much more appealing to customers than we originally predicted.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info