Likelihood to Recommend Kounta is particularly well suited to small to medium sized hospitality businesses. It has a great many number of add-ons and integrations that enhance the user experience and its general usefulness from a back end perspective. For example, there is the ability to program automatic menu surcharges for certain circumstances, such as public holidays. It also handles bill-splitting well. It could possibly be less appropriate for venues that need extremely detailed sales data, or for those venues that have very complicated menus or ordering options.
Read full review For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor
Read full review Pros Streamlines Kitchen Dockets Automatic billing Can add items to suit business needs Quick & Easy to set up Read full review The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it. Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy. Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated. Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year. Read full review Cons An easier to modify table plan A dedicated 'print receipt' button Improved sync times Read full review Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed Slow speed to place next order, and syncing with debit machines Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before. Admin and servers not being able to do printouts Discounts not displaying on day printouts Read full review Support Rating First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
Read full review Alternatives Considered We moved from
Vend to Kounta because of Kounta's enhanced functionality for the hospitality domain.
Vend was, at the time, more oriented towards the retail industry and so it lacked key features that would have allowed our business to grow and become more efficient. Over time, Kounta has continually improved and adapted to better suit its customers' needs.
Read full review Harbortouch has a very robust POS system however it has issues that we do not seem to have with TouchBistro. One of the issues with Harbortouch is if the internet goes down, the credit card reader will not work and actually lock of the POS system causing extra customer wait times while their food is getting cold. TouchBistro's system will still capture the card info even when the internet is down and process it when the internet is working again
Read full review Return on Investment I find the program expensive to use Read full review The software is easy to understand and use We could not find a case for the iPads that would also fit the third party card reader so we went without. This resulted in card readers breaking off in the charging port rendering the iPad useless. Reports were available in real time, so it was extremely easy to see sales and make quick decisions. Read full review ScreenShots