What users are saying about
2 Ratings
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Top Rated
213 Ratings
2 Ratings
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Score 9.1 out of 100

Pipedrive

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Top Rated
213 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

KronoDesk
8.2
Pipedrive
Organize and prioritize service tickets
KronoDesk
8.2
Pipedrive
Expert directory
KronoDesk
8.2
Pipedrive
Subscription-based notifications
KronoDesk
8.2
Pipedrive
ITSM collaboration and documentation
KronoDesk
8.2
Pipedrive
Ticket creation and submission
KronoDesk
8.2
Pipedrive
Ticket response
KronoDesk
8.2
Pipedrive

Self Help Community

KronoDesk
8.2
Pipedrive
External knowledge base
KronoDesk
8.2
Pipedrive
Internal knowledge base
KronoDesk
8.2
Pipedrive

Multi-Channel Help

KronoDesk
8.4
Pipedrive
Customer portal
KronoDesk
8.2
Pipedrive
IVR
KronoDesk
8.2
Pipedrive
Social integration
KronoDesk
8.2
Pipedrive
Email support
KronoDesk
9.1
Pipedrive
Help Desk CRM integration
KronoDesk
8.2
Pipedrive

Sales Force Automation

KronoDesk
Pipedrive
6.3
Customer data management / contact management
KronoDesk
Pipedrive
6.5
Workflow management
KronoDesk
Pipedrive
7.8
Territory management
KronoDesk
Pipedrive
6.6
Opportunity management
KronoDesk
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
KronoDesk
Pipedrive
7.9
Contract management
KronoDesk
Pipedrive
3.0
Quote & order management
KronoDesk
Pipedrive
5.1
Interaction tracking
KronoDesk
Pipedrive
7.1
Channel / partner relationship management
KronoDesk
Pipedrive
4.3

Customer Service & Support

KronoDesk
Pipedrive
2.9
Case management
KronoDesk
Pipedrive
4.7
Call center management
KronoDesk
Pipedrive
1.1
Help desk management
KronoDesk
Pipedrive
3.1

Marketing Automation

KronoDesk
Pipedrive
8.2
Lead management
KronoDesk
Pipedrive
7.7
Email marketing
KronoDesk
Pipedrive
8.7

CRM Project Management

KronoDesk
Pipedrive
6.3
Task management
KronoDesk
Pipedrive
8.0
Billing and invoicing management
KronoDesk
Pipedrive
4.1
Reporting
KronoDesk
Pipedrive
6.9

CRM Reporting & Analytics

KronoDesk
Pipedrive
5.0
Forecasting
KronoDesk
Pipedrive
5.1
Pipeline visualization
KronoDesk
Pipedrive
8.1
Customizable reports
KronoDesk
Pipedrive
1.7

Customization

KronoDesk
Pipedrive
6.1
Custom fields
KronoDesk
Pipedrive
8.2
Custom objects
KronoDesk
Pipedrive
7.7
Scripting environment
KronoDesk
Pipedrive
1.0
API for custom integration
KronoDesk
Pipedrive
7.5

Security

KronoDesk
Pipedrive
7.2
Single sign-on capability
KronoDesk
Pipedrive
6.1
Role-based user permissions
KronoDesk
Pipedrive
8.3

Social CRM

KronoDesk
Pipedrive
1.1
Social data
KronoDesk
Pipedrive
1.1
Social engagement
KronoDesk
Pipedrive
1.1

Integrations with 3rd-party Software

KronoDesk
Pipedrive
3.6
Marketing automation
KronoDesk
Pipedrive
3.6
Compensation management
KronoDesk
Pipedrive
3.5

Platform

KronoDesk
Pipedrive
8.0
Mobile access
KronoDesk
Pipedrive
8.0

Pros

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

KronoDesk

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

KronoDesk

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

KronoDesk

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

KronoDesk

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

KronoDesk
9.1
Pipedrive
8.1

Likelihood to Renew

KronoDesk
Pipedrive
8.2

Usability

KronoDesk
Pipedrive
10.0

Reliability and Availability

KronoDesk
Pipedrive
8.2

Support Rating

KronoDesk
Pipedrive
8.2

Implementation Rating

KronoDesk
Pipedrive
8.2

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