Kustomer vs. Lasso CRM
Kustomer vs. Lasso CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Lasso CRM | N/A | The Lasso CRM is a cloud-based option for property sales, that provides lead management and sales process automation, email campaign management, and other features. Lasso CRM is now an ECi Software Solutions company since the late 2018 acquisition. | N/A |
Kustomer | Lasso CRM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Lasso CRM | |
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Top Cons |
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Kustomer | Lasso CRM | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Integrations with 3rd-party Software |
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Platform |
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Kustomer | Lasso CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Lasso CRM | |
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Likelihood to Recommend | 9.0 (38 ratings) | 9.9 (2 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Lasso CRM | |
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Likelihood to Recommend | Kustomer, LLC | ECI Software Solutions |
Pros | Kustomer, LLC | ECI Software Solutions |
Cons | Kustomer, LLC | ECI Software Solutions |
Likelihood to Renew | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Usability | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Reliability and Availability | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Performance | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Support Rating | Kustomer, LLC | ECI Software Solutions No answers on this topic |
In-Person Training | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Online Training | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Implementation Rating | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Alternatives Considered | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Scalability | Kustomer, LLC | ECI Software Solutions No answers on this topic |
Return on Investment | Kustomer, LLC | ECI Software Solutions |
ScreenShots | Kustomer Screenshots |