Kustomer vs. Medallia Video
Kustomer vs. Medallia Video
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Medallia Video | N/A | Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change. | N/A |
Kustomer | Medallia Video | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Medallia Video | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | Medallia Video | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Verint Voice of the Customer Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Medallia Video | |
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Likelihood to Recommend | 9.0 (38 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Medallia Video | |
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Likelihood to Recommend | Kustomer, LLC | Medallia |
Pros | Kustomer, LLC | Medallia |
Cons | Kustomer, LLC | Medallia |
Likelihood to Renew | Kustomer, LLC | Medallia No answers on this topic |
Usability | Kustomer, LLC | Medallia No answers on this topic |
Reliability and Availability | Kustomer, LLC | Medallia No answers on this topic |
Performance | Kustomer, LLC | Medallia No answers on this topic |
Support Rating | Kustomer, LLC | Medallia No answers on this topic |
In-Person Training | Kustomer, LLC | Medallia No answers on this topic |
Online Training | Kustomer, LLC | Medallia No answers on this topic |
Implementation Rating | Kustomer, LLC | Medallia No answers on this topic |
Alternatives Considered | Kustomer, LLC | Medallia No answers on this topic |
Scalability | Kustomer, LLC | Medallia No answers on this topic |
Return on Investment | Kustomer, LLC | Medallia |
ScreenShots | Kustomer Screenshots |