LearnUpon vs. LogMeIn Rescue

I think LearnUpon is a great LMS for an organization that focuses on internal learners, aka, employees. It's very easy to create courses, enroll learners, and mark attendance. For an association such as mine, more support would be helpful for appropriately setting up the store to reflect member and non-member accounts. In addition, it's difficult to do outside-the-box functions like transfers and refunds.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Integration with video conferencing platforms (primarily Zoom).
• Timing out releasing of course materials and exams so students can't get eyes on something an instructor is not ready for them to see yet.
• Customization of our store front and courses with regard to branding and graphics.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• To be able to connect through email or through the website.
• To be able to remotely control our client's computers.
• To be able to see what is on our clients' screens after a remote session has been established.
• To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There are issues with users who have an account in more than one LearnUpon portal. If a user has an account in an existing LearnUpon portal, and they want to create an account in another LearnUpon portal, then they have to be invited to the new portal by an Administrator. but the user has no way of knowing that its a LearnUpon portal until they can't sign up. Its very confusing for the learner.
• An email address is required in order to set up an account. We serve many providers who don't have email addresses for all of their staff, so this is a huge issue for us.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
• Copying into excel is difficult. It will deselect things that you have highlighted when copying.
• Would be nice to make the hierarchy easier when sharing files between clients and us.
• Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
• Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We've been a customer for six years and I don't see that changing anytime soon. We're very happy with LearnUpon.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Log me in has never failed me

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

no complaints

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

LearnUpon's interface and immersive experience blows the competition out of the water. LearnUpon understands the "big picture" of online learning and how to provide a system that is easy and fun to use for users at any level. LearnUpon's knowledge of their own platform, and their impeccable client support is unparalleled. LearnUpon understands our business and learning needs better than any competitor. Now that I'm using a different platform at another job, I miss LearnUpon every day!

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

it's perfect

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We have not implemented it yet due to unforeseen issues with a different vendor, but we have launched two pilots and it has been very well received.
• The expected outcome is a lot more revenue because the catalog we have in our current LMS (Absorb) is very poorly designed and ineffective.
• Another expected outcome is that people will be excited to learn more and be better ambassadors for our company.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
• The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
• The administrative process has been made more efficient by the ability to remotely log into servers.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info