What users are saying about
12 Ratings
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Score 6.9 out of 100
10 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
ServiceTitan
Customer data management / contact management
LexisNexis InterAction
8.0
ServiceTitan
Workflow management
LexisNexis InterAction
3.0
ServiceTitan
Territory management
LexisNexis InterAction
3.0
ServiceTitan
Opportunity management
LexisNexis InterAction
5.0
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
ServiceTitan
Interaction tracking
LexisNexis InterAction
3.0
ServiceTitan
Channel / partner relationship management
LexisNexis InterAction
6.0
ServiceTitan

Customer Service & Support

LexisNexis InterAction
8.7
ServiceTitan
Case management
LexisNexis InterAction
8.0
ServiceTitan
Call center management
LexisNexis InterAction
9.0
ServiceTitan
Help desk management
LexisNexis InterAction
9.0
ServiceTitan

Marketing Automation

LexisNexis InterAction
8.0
ServiceTitan
Lead management
LexisNexis InterAction
7.0
ServiceTitan
Email marketing
LexisNexis InterAction
9.0
ServiceTitan

CRM Project Management

LexisNexis InterAction
4.7
ServiceTitan
Task management
LexisNexis InterAction
5.0
ServiceTitan
Billing and invoicing management
LexisNexis InterAction
4.0
ServiceTitan
Reporting
LexisNexis InterAction
5.0
ServiceTitan

CRM Reporting & Analytics

LexisNexis InterAction
4.3
ServiceTitan
Forecasting
LexisNexis InterAction
4.0
ServiceTitan
Pipeline visualization
LexisNexis InterAction
4.0
ServiceTitan
Customizable reports
LexisNexis InterAction
5.0
ServiceTitan

Customization

LexisNexis InterAction
4.3
ServiceTitan
Custom fields
LexisNexis InterAction
4.0
ServiceTitan
Custom objects
LexisNexis InterAction
4.0
ServiceTitan
Scripting environment
LexisNexis InterAction
4.0
ServiceTitan
API for custom integration
LexisNexis InterAction
5.0
ServiceTitan

Security

LexisNexis InterAction
8.0
ServiceTitan
Single sign-on capability
LexisNexis InterAction
8.0
ServiceTitan
Role-based user permissions
LexisNexis InterAction
8.0
ServiceTitan

Social CRM

LexisNexis InterAction
4.5
ServiceTitan
Social data
LexisNexis InterAction
4.0
ServiceTitan
Social engagement
LexisNexis InterAction
5.0
ServiceTitan

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
ServiceTitan
Marketing automation
LexisNexis InterAction
5.0
ServiceTitan
Compensation management
LexisNexis InterAction
5.0
ServiceTitan

Platform

LexisNexis InterAction
5.0
ServiceTitan
Mobile access
LexisNexis InterAction
5.0
ServiceTitan

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
ServiceTitan
8.5

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