What users are saying about
1 Ratings
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Score 9 out of 100
61 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

LightEdge

OnRamp is great for medium or large size companies that need to organize information in a way that is easily accessible. It is not great for small companies who don't have a lot of customers.
Anonymous | TrustRadius Reviewer

Rackspace Managed Hosting

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
Jim Rubenstein | TrustRadius Reviewer

Feature Rating Comparison

Infrastructure-as-a-Service (IaaS)

LightEdge
8.0
Rackspace Managed Hosting
Pre-configured templates
LightEdge
8.0
Rackspace Managed Hosting

Pros

LightEdge

  • OnRamp does a great job at pulling up specific contact information about our donors
  • OnRamp allows for us to find detailed payment information regarding postings to our general ledger
  • It is very easy to run various reports with OnRamp
Anonymous | TrustRadius Reviewer

Rackspace Managed Hosting

  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
Jordan Leano | TrustRadius Reviewer

Cons

LightEdge

  • I hear complaints from our donations department on how extractions can be difficult at times when pulling multiple years information
  • OnRamp can make room for improvement by allowing us to make changes from an admin standpoint on how we pull up certain reports
Anonymous | TrustRadius Reviewer

Rackspace Managed Hosting

  • Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
  • They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.
John Reeve | TrustRadius Reviewer

Likelihood to Renew

LightEdge

No score
No answers yet
No answers on this topic

Rackspace Managed Hosting

Rackspace Managed Hosting 2.2
Based on 2 answers
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
John Wooten | TrustRadius Reviewer

Alternatives Considered

LightEdge

OnRamp is much easier to use then Financial Edge with its user-friendly interface. Financial Edge seems dated and is much more complicated when running reports.
Anonymous | TrustRadius Reviewer

Rackspace Managed Hosting

AWS is more and reliable and will work better for our organization from now on. Rackspace has served its purpose but is a slowly dying service. I will still happily give them kudos where it is deserved and they did great in their prime. Amazon is slowly taking over and edging everyone out and you need to jump ship at some point if you want to keep up.
Anonymous | TrustRadius Reviewer

Return on Investment

LightEdge

  • OnRamp saves us time on retrieving data
  • OnRamp helps us organize payment information and makes it easily accessible for users
  • The security of using OnRamp is the best investment a company can make.
Anonymous | TrustRadius Reviewer

Rackspace Managed Hosting

  • Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
  • When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
  • Load balancing allows for an efficient workflow in implementing new features while not losing traffic
  • Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.
Gideon Caspi | TrustRadius Reviewer

Pricing Details

LightEdge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rackspace Managed Hosting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LightEdge
9.0
Rackspace Managed Hosting
5.1

Likelihood to Renew

LightEdge
Rackspace Managed Hosting
2.2

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