LightEdge vs. Rackspace Managed Hosting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LightEdge
Score 10.0 out of 10
N/A
LightEdge Services, headquartered in Des Moines, offers a suite of colocation and infrastructural services with support including security consulting, compliance consulting (e.g. HIPAA), and disaster-recovery-as-a-service (DRaaS) for users of its colocation services.N/A
Rackspace Managed Hosting
Score 1.0 out of 10
N/A
Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.
$23
per month
Pricing
LightEdgeRackspace Managed Hosting
Editions & Modules
No answers on this topic
Linux
$23.00
per month
Windows
$75.00
per month
Windows + SQL
$128.00
per month
Offerings
Pricing Offerings
LightEdgeRackspace Managed Hosting
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
LightEdgeRackspace Managed Hosting
Top Pros
Top Cons
Features
LightEdgeRackspace Managed Hosting
Infrastructure-as-a-Service (IaaS)
Comparison of Infrastructure-as-a-Service (IaaS) features of Product A and Product B
LightEdge
8.0
1 Ratings
1% below category average
Rackspace Managed Hosting
-
Ratings
Pre-configured templates8.01 Ratings00 Ratings
Best Alternatives
LightEdgeRackspace Managed Hosting
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Medium-sized Companies
SAP on IBM Cloud
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WP Engine
WP Engine
Score 9.6 out of 10
Enterprises
SAP on IBM Cloud
SAP on IBM Cloud
Score 9.6 out of 10
Pantheon
Pantheon
Score 8.4 out of 10
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User Ratings
LightEdgeRackspace Managed Hosting
Likelihood to Recommend
9.0
(1 ratings)
1.0
(15 ratings)
Likelihood to Renew
-
(0 ratings)
2.2
(2 ratings)
Usability
-
(0 ratings)
5.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
LightEdgeRackspace Managed Hosting
Likelihood to Recommend
LightEdge
OnRamp is great for medium or large size companies that need to organize information in a way that is easily accessible. It is not great for small companies who don't have a lot of customers.
Read full review
Rackspace
Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
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Pros
LightEdge
  • OnRamp does a great job at pulling up specific contact information about our donors
  • OnRamp allows for us to find detailed payment information regarding postings to our general ledger
  • It is very easy to run various reports with OnRamp
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Rackspace
  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
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Cons
LightEdge
  • I hear complaints from our donations department on how extractions can be difficult at times when pulling multiple years information
  • OnRamp can make room for improvement by allowing us to make changes from an admin standpoint on how we pull up certain reports
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Rackspace
  • Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
  • Outage appears to have been caused by unpatched servers & no backup servers
  • In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
  • In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
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Likelihood to Renew
LightEdge
No answers on this topic
Rackspace
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
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Usability
LightEdge
No answers on this topic
Rackspace
The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
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Support Rating
LightEdge
No answers on this topic
Rackspace
In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
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Alternatives Considered
LightEdge
OnRamp is much easier to use then Financial Edge with its user-friendly interface. Financial Edge seems dated and is much more complicated when running reports.
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Rackspace
LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
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Return on Investment
LightEdge
  • OnRamp saves us time on retrieving data
  • OnRamp helps us organize payment information and makes it easily accessible for users
  • The security of using OnRamp is the best investment a company can make.
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Rackspace
  • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
  • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
  • A negative impact is that they've now decided to start charging for their support.
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ScreenShots