What users are saying about
2 Ratings
29 Ratings
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Score 6.7 out of 100
2 Ratings
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Score 7.5 out of 100

Attribute Ratings

  • RetailEdge is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

4.4

Lightspeed Retail

44%
12 Ratings
8.0

RetailEdge

80%
1 Rating

Usability

10.0

Lightspeed Retail

100%
1 Rating

RetailEdge

N/A
0 Ratings

Support Rating

9.6

Lightspeed Retail

96%
7 Ratings

RetailEdge

N/A
0 Ratings

Likelihood to Recommend

Lightspeed

It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
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High Meadow Business Solutions

Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise. So this is good for the independent retailer who does not need or have access to something created at a large corporate level.
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Pros

Lightspeed

  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
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High Meadow Business Solutions

  • The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
  • Gift card issuing and redeeming was very easy and simple to track
  • Individual user id's meant we could track sales for contests and customer service issues as well
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Cons

Lightspeed

  • With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
  • Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
  • Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
  • Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
  • Weak system for receiving purchase orders.
  • Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
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High Meadow Business Solutions

  • Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
  • Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both
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Pricing Details

Lightspeed Retail

Starting Price

$0 per month (when billed annually)

Editions & Modules

Lightspeed Retail editions and modules pricing
EditionModules
Basic$79.00 ($69.00)1
Starter$119.00 ($99.00)2
Standard$139.00 ($119.00)3
Advanced$189.00 ($169.00)4
Pro$259.00 ($229.00)5
EnterpriseContact Sales6

Footnotes

  1. per month (when billed annually)
  2. per month (when billed annually)
  3. per month (when billed annually)
  4. per month (when billed annually)
  5. per month (when billed annually)
  6. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

RetailEdge

Starting Price

Editions & Modules

RetailEdge editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Lightspeed

    Very easy to use and figure out without calling customer support which is also very responsive and helpful.
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    High Meadow Business Solutions

    No answers on this topic

    Support Rating

    Lightspeed

    I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
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    High Meadow Business Solutions

    No answers on this topic

    Alternatives Considered

    Lightspeed

    The challenge with this is that because Lightspeed has such poor reporting with their POS, and the ability to actually see your data, it is nearly impossible to move to another POS without a very expensive integration process. So while I have explored these other options, I have been unable to see if they would be a better fit. However, on paper, these guys are set up to grow with you if you are a growing company.
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    High Meadow Business Solutions

    Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.
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    Return on Investment

    Lightspeed

    • Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
    • Faster processing through tills means happier customers and more sales per hour.
    • Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.
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    High Meadow Business Solutions

    • I could not have done daily business without it
    • It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
    • Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.
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