What users are saying about
4 Ratings
14 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Lightspeed Retail

Lightspeed is well suited for many applications and has the power to accommodate a small business or a large business with lots of items. I am not sure where it would be less appropriate to use it because it works well in my application here at the liquor store. It gives great flexibility to many types of businesses.
Bret Birdsong | TrustRadius Reviewer

Vend

For any retail store that needs to sync their inventory with other platforms, or that needs to sell brick & mortar AND online, Vend works great. They have their own e-commerce option for those starting fresh.
For those selling subscriptions, packages, tickets, or other non-retail items, there are more specific products available on the market.
Sander Kallshian | TrustRadius Reviewer

Pros

Lightspeed Retail

  • Inventory management: it's not great but it's the best in class. Think "the least bad option."
  • Sales: it works well here, but don't use their payments system. It's overpriced and doesn't offer chip/pin.
  • Reporting: if you buy the advanced reporting package, it can work well, but is still limited, as all canned reports are.
Jeremy Smith | TrustRadius Reviewer

Vend

  • Retail sales
  • Inventory management
  • Sales and promotions
  • Reporting
Sander Kallshian | TrustRadius Reviewer

Cons

Lightspeed Retail

  • I feel it needs the ability to charge a "restocking fee"
  • I would also like to be notified ahead of time before updates are made
  • The work flow when using the "pin before each sale" feature could be a little cleaner
Anonymous | TrustRadius Reviewer

Vend

  • Tedious product search
Sander Kallshian | TrustRadius Reviewer

Support Rating

Lightspeed Retail

Lightspeed Retail 6.6
Based on 3 answers
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful.One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling.But overall their support is usually quick and friendly.
Anonymous | TrustRadius Reviewer

Vend

No score
No answers yet
No answers on this topic

Alternatives Considered

Lightspeed Retail

I searched through a few other POS systems however, lightspeed is the first and only that I have used. Because I can customize attributes for custom art projects they were my only option and for that reason we chose them.
Damon Gabriel | TrustRadius Reviewer

Vend

Vend is much more capable than Square POS for product management and inventory control. ShopKeep is fairly similar to Vend but is a more closed ecosystem with fewer third-party integrations and less frequent updates.
Sander Kallshian | TrustRadius Reviewer

Return on Investment

Lightspeed Retail

  • It has had a very positive impact on business. There have been fewer mistakes by clerks and therefore less money lost.
  • We have not had any instances of outage of the server. This was not the case with the last system we used.
Bret Birdsong | TrustRadius Reviewer

Vend

  • Correct inventory levels has been a game-changer. We use to oversell because of inconsistencies between POS and e-commerce sales.
  • The built-in loyalty program has been very useful and was much more appealing to customers than we originally predicted.
Sander Kallshian | TrustRadius Reviewer

Screenshots

Lightspeed Retail

Pricing Details

Lightspeed Retail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vend

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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