Listrak, headquartered in Pennsylvania, offers a customer data and marketing platform for retailers that features email marketing with social network engagement, abandoned cart rescue, and in-store data / information retrieval. Listrak is retail-specific and helps create an integrated and personalized customer experience across physical stores, ecommerce stores, social networks, or email, helping retail entities of widely varying sizes, small to large, to achieve their marketing goals.
Listrak…
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Pure360
Score 7.0 out of 10
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Pricing
Listrak
Pure360
Editions & Modules
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Pricing Offerings
Listrak
Pure360
Free Trial
No
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Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Listrak
Pure360
Features
Listrak
Pure360
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Listrak
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Ratings
Pure360
6.7
3 Ratings
17% below category average
WYSIWYG email editor
00 Ratings
5.93 Ratings
Dynamic content
00 Ratings
5.93 Ratings
Ability to test dynamic content
00 Ratings
6.32 Ratings
Landing pages
00 Ratings
6.32 Ratings
A/B testing
00 Ratings
6.03 Ratings
Mobile optimization
00 Ratings
7.33 Ratings
Email deliverability reporting
00 Ratings
8.73 Ratings
List management
00 Ratings
8.03 Ratings
Triggered drip sequences
00 Ratings
5.92 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Listrak
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Ratings
Pure360
7.3
3 Ratings
4% below category average
Dashboards
00 Ratings
7.43 Ratings
Standard reports
00 Ratings
8.13 Ratings
Custom reports
00 Ratings
6.43 Ratings
Pre-Send Testing
Comparison of Pre-Send Testing features of Product A and Product B
It is definitely a contender if you run an e-commerce website. It connects with a host of different e-comm platforms (we use Magento) which makes product recommendations, purchase history/amounts, website behavior, etc. a lot easier to segment on and set trigger campaigns or targeted sends. If you're a B2B company, you probably won't want to use Listrak. The tools they have don't accommodate that segment as well as B2C, as many features would go unused since they simply don't make sense. I'm sure there are instances where Listrak would work just fine, but coming from that area previously, it is definitely a B2C tool.
It is great for smaller to medium sized businesses that are wanting to start using a more comprehensive software. It isn’t the most expensive on the market and the interface is very intuitive. Once trained you can then train internally quite easily which again reduces a lot of set up and onboarding costs
It is rare that I have issues or feel like Listrak has an area to improve in. The company is constantly ahead of the market and making additions/improvements on a monthly basis. That being said ... I have one area to suggest improvements: COMPOSER
Composer - Drag & Drop editor: Although their design software with the new 'Composer' is better than your average WYSIWYG editor, their drag & drop editor lacks some basic design tools that stunt your ability to design out-of-the-box email campaigns. I typically write all my email code, so this doesn’t necessarily affect me in a negative manner. But ... if coding emails isn't your strong point, then the lack of design features and limited template selection could be bothersome. (*disclaimer - I do not believe Listrak's drag & drop editor is garbage, but it does fall short when compared to some of its competition.)
It really is great for all users. We had a rach of abilities and skills in our team and found that everyone found it easy to use. Even teams that weren’t involved with email prior to this such as design teams which meant we could send a lot more emails
The Bronto platform is so similar to Listrak in that it made no sense for us to move unless there were significant cost savings (there weren't). We are so intertwined with Listrak that it would be painful to move for the sake of moving. Klaviyo is very DIY which can be great. We find that we do our best work with hand-holding and account support.
Increasing our awareness of effective marketing email campaigns
Reducing the effectiveness of our campaigns due to the complexity of software and inability to cancel our contract despite being LOYAL customers for 2 years.