LiveAgent vs. REVE Chat

LiveAgent is great for companies that want to help customers with their issues. It is also great for getting sales for our company. During our chats, if a customer is interested, we like to ask for the sale. It is too easy for the customers to say no. So it is nice that with LiveAgent, they have an automatic process where the customer can enter their item and address information and it is easy for our agents to get the sale.

Incentivized

The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section.

• Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry - perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response.
• We find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments.

• FAQ Builder is the best feature. It helped me in replying to common customer queries.
• If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy.
• Support of omni channel is the best. I am able to dandle different social media accounts at one platform.

• LA doesn't provide you SMS integration.
• You cannot divert your phone call from your local carrier to LA agent directly. You need to get a third party number which is way much costly. Also, if you get a third party number to divert your calls from a local carrier to LA, then the callers have to wait more than the usual time in order to get them connected with the Customer Support Team.
• WhatsApp Integration also unavailable.

Incentivized

• There's nothing that can be improved in my opinion.
• Every feature works well in REVE Chat and works without any difficulty.
• It's user interface is easy to use.

I am giving this rating as Live Agent is a very good software that is essential to any small or big business that provides customer support services. It gives you the possibility to manage any of your clients issues, answer questions and keep a good relationship with them by providing quick solutions.

The initial setup, onboarding and training is easy. The system provides 2 graphic version of interfaces in black or white default colors. I would appreciate, if there were more. Some of the setup forms are not correctly resized. Overall, I'm always able to find what I am looking for in LiveAgent.

The one time that I contacted the customer support at LiveAgent, they were very quick to help me out and the customer support representative walked me through every thing that I needed to know to set up what I needed. Over all, the support staff at LiveAgent were perfect.

Implementation was quick and when not counting a bug on our website, it took a couple hours. It was mostly done on our end or with the assistance of LiveAgent's live chat support team. We recommend to check out LiveAgent's tutorial videos on their youtube channel or browsing their knowledge base - we've almost always found answers to our queries there.

Before making the decision, we evaluated many tools, but none of them met all of our needs or the costs we could bear for them, until we found LiveAgent. The implementation process was super simple and supported by the LiveAgent support team, who are excellent!

One of the main reason for switch to REVE Chat was the user friendly interface. It is very easy to use and understand. REVE Chat is all-in-one platform for live chat Support. Better customisable option was one of the reason for switch. Omni channel is the best. I am about to operate WhatsApp, Messenger chats through REVE Chat platform.

• Less expensive than having multiple individual email accounts.
• LiveAgent has helped decrease our errors since it's more straightforward than sharing a traditional inbox with multiple team members.
• Sometimes the emails sent from LiveAgent end up in our customer's spam/junk folder because the auto-generated alpha-numeric ticket looks suspicious.

• My productivity at my office has increased after using REVE chat.
• My overall experience with REVE Chat is positive.
• REVE Chat's chatbot is the best feature. Chatbot has helped with reducing man power at office. Chatbot does all the work.