LiveAgent vs. ServiceNow Customer Service Management
LiveAgent vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.2 (117 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | 10.0 (1 ratings) |
Support Rating | 9.3 (24 ratings) | 9.0 (1 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | ServiceNow Customer Service Management | |
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Likelihood to Recommend | QualityUnit, LLC | ServiceNow |
Pros | QualityUnit, LLC | ServiceNow |
Cons | QualityUnit, LLC | ServiceNow |
Likelihood to Renew | QualityUnit, LLC | ServiceNow No answers on this topic |
Usability | QualityUnit, LLC | ServiceNow |
Support Rating | QualityUnit, LLC | ServiceNow |
Implementation Rating | QualityUnit, LLC | ServiceNow No answers on this topic |
Alternatives Considered | QualityUnit, LLC | ServiceNow |
Return on Investment | QualityUnit, LLC | ServiceNow |
ScreenShots | LiveAgent Screenshots |