LiveAgent vs. UJET
LiveAgent vs. UJET
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
UJET | N/A | UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. | N/A |
LiveAgent | UJET | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | UJET | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
LiveAgent | UJET | |||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||||||||||||||||||||
Multi-Channel Help |
| |||||||||||||||||||||||||||||||||||||||
Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
LiveAgent | UJET | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | UJET | |
---|---|---|
Likelihood to Recommend | 8.2 (117 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | UJET | |
---|---|---|
Likelihood to Recommend | QualityUnit, LLC | UJET |
Pros | QualityUnit, LLC | UJET |
Cons | QualityUnit, LLC | UJET |
Likelihood to Renew | QualityUnit, LLC | UJET No answers on this topic |
Usability | QualityUnit, LLC | UJET No answers on this topic |
Support Rating | QualityUnit, LLC | UJET No answers on this topic |
Implementation Rating | QualityUnit, LLC | UJET No answers on this topic |
Alternatives Considered | QualityUnit, LLC | UJET |
Return on Investment | QualityUnit, LLC | UJET |
ScreenShots | LiveAgent Screenshots |