LiveChat vs. NetBeans

We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.

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NetBeans is extremely user friendly and easy to start developing complex applications. Adding and configuring external libraries is much simpler than in Eclipse. It is highly cost effective and most of the latest framework based libraries required are automatically downloaded to the projects. The overall tool is also light weight and consumes less memory as compared to other competitor tools.

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• The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
• The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
• Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well.

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• Debugging - Save time hunting down errors by stepping through the code to find the root of a problem.
• Refactoring - Easily rename classes and variables or make other structural changes using built-in refactoring tools.
• Service management - NetBeans integrates seamlessly with web application servers like Tomcat and GlassFish.
• Source control - Works well with Git and other version control tools.

• It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
• When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
• Occasionally when you open a new tab, you might lose your current conversation.

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• NetBeans [should] work smoothly with systems having less RAM. Systems with less RAM face trouble with NetBeans.
• File open history also requires improvement. Once NetBeans is restarted, all files are closed automatically and there is no shortcut to open last opened files.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Netbeans enhances my coding work, shows me where I have errors and helps find variable instances. I would be lost without find/replace in projects functionality as I use projects as templates for new projects. Occasionally the code hints aggravate me, but I understand that it is actually making me a better coder, working to get the 'green light' of a clean file with no errors or clumsy code.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.

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NetBeans has a very strong user community. We can find solutions here for almost all the problems we face. In addition, we can forward NetBeans Support teams the problems we cannot solve. We can get quick feedback from the support teams, but I generally try to solve my problems by following the forums.

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Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It works very smoothly as compared to other tools . The problem of restarting and reimporting the projects is not in the netbeans IDE . The front end development features are good . Netbeans connector is one of the best thing which enables us to deeply integrate netbeans IDE with google chrome browser

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• We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• By working on Netbeans I just learned one more tool and can teach others about it. One should learn every tool so that it might help someday if another editor is not available and you have to use different software for your work.
• Compiling code became easy as it is not a feature of normal text editors. Only IDE can do this.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info