LiveChat vs. ServiceNow Customer Service Management
LiveChat vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
LiveChat | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveChat | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveChat | ServiceNow Customer Service Management | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveChat | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.1 (43 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 7.3 (3 ratings) | 9.0 (1 ratings) |
LiveChat | ServiceNow Customer Service Management | |
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Likelihood to Recommend | LiveChat | ServiceNow |
Pros | LiveChat | ServiceNow |
Cons | LiveChat | ServiceNow |
Usability | LiveChat No answers on this topic | ServiceNow |
Support Rating | LiveChat | ServiceNow |
Alternatives Considered | LiveChat | ServiceNow |
Return on Investment | LiveChat | ServiceNow |
ScreenShots | LiveChat Screenshots |