LiveChat vs. eDesk
LiveChat vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
LiveChat | eDesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
LiveChat | eDesk | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
LiveChat | eDesk | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||
Self Help Community |
| ||||||||||||||||||
Multi-Channel Help |
|
LiveChat | eDesk | |
---|---|---|
Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveChat | eDesk | |
---|---|---|
Likelihood to Recommend | 8.1 (43 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (3 ratings) | - (0 ratings) |
LiveChat | eDesk | |
---|---|---|
Likelihood to Recommend | LiveChat | eDesk |
Pros | LiveChat | eDesk |
Cons | LiveChat | eDesk |
Support Rating | LiveChat | eDesk No answers on this topic |
Alternatives Considered | LiveChat | eDesk |
Return on Investment | LiveChat | eDesk |
ScreenShots | LiveChat Screenshots | eDesk Screenshots |