What users are saying about
5 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

LiveHelpNow

It's great for sales, customer service, and tech support.
Anonymous | TrustRadius Reviewer

Provide Support Live Chat

Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
Kimberly Graham | TrustRadius Reviewer

Feature Rating Comparison

Self Help Community

LiveHelpNow
10.0
Provide Support Live Chat
External knowledge base
LiveHelpNow
10.0
Provide Support Live Chat
Internal knowledge base
LiveHelpNow
10.0
Provide Support Live Chat

Multi-Channel Help

LiveHelpNow
10.0
Provide Support Live Chat
Social integration
LiveHelpNow
10.0
Provide Support Live Chat
Email support
LiveHelpNow
10.0
Provide Support Live Chat
Help Desk CRM integration
LiveHelpNow
10.0
Provide Support Live Chat

Pros

LiveHelpNow

  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
Daniel Gotlieb | TrustRadius Reviewer

Provide Support Live Chat

  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
Tim Regas | TrustRadius Reviewer

Cons

LiveHelpNow

  • None at this time.
Anonymous | TrustRadius Reviewer

Provide Support Live Chat

  • Does not allow us to flag a particular 'consumer' as a scammer.
Kimberly Graham | TrustRadius Reviewer

Support Rating

LiveHelpNow

No score
No answers yet
No answers on this topic

Provide Support Live Chat

Provide Support Live Chat 9.7
Based on 3 answers
They are there when I need them.
Steven Woodall | TrustRadius Reviewer

Alternatives Considered

LiveHelpNow

No answers on this topic

Provide Support Live Chat

We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
Tim Regas | TrustRadius Reviewer

Return on Investment

LiveHelpNow

  • LiveHelpNow is a very affordable source for acquiring leads
Daniel Gotlieb | TrustRadius Reviewer

Provide Support Live Chat

  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
Kimberly Graham | TrustRadius Reviewer

Screenshots

Pricing Details

LiveHelpNow

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Provide Support Live Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LiveHelpNow
9.5
Provide Support Live Chat
9.7

Support Rating

LiveHelpNow
Provide Support Live Chat
9.7

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