Likelihood to Recommend
Any multi-location brand that has 20 locations and more, who wished to effortlessly manage their reviews from all review sources including the Apple and Google store, manage their location listings, promote their brand by utilizing Google and Facebook posts, drive their individual Google search rankings and engage all stakeholders in managing the brand's reputation, LocalClarity is the only choice.
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I believe that if you can, avoid *ever* creating a profile on any of these third-party review websites. Online reputation management can be expensive, tedious, and frustrating. Keep all your reviews on your own website, and skip the noise of third-party review platforms. You can use your social profiles (ie. Google, Facebook, LinkedIn) for verified testimonials if needed. From firsthand experience, Trustpilot will deliberately allow fake and malicious reviews, then ask you for hundreds of dollars a month just to reply or remove the spam content.
Read full review Pros Simplifies the review management process for multi-location clients Simplifies the local listing management process for multi-location clients Provides crisp and intuative reporting to all stakeholders Enables brands to easily take advantage of Google and Facebook posts Adapts quickly to the changing needs of the market and it's clients Read full review Completing the review for the customer is a simple process which enables us to receive more feedback. The Trustpilot account management team is a true partner working with each department to help with adoption across the company. The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API. Read full review Cons The LocalClarity of 24 months ago and even of 12 months ago, is not the LocalClarity of today. Their ability to listen and adapt to their clients needs is truly remarkable. We will always find the need for improvement with any solution we use but LocalClarity's is near perfect and I have no doubt, based on my personal interactions with the LocalClarity team, the solution will continue to be near perfect. Read full review Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews. Product reviews should be visible on search engines too. Review requests email templates are not the best. Read full review Likelihood to Renew
It's expensive and customer service is not the best.
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I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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None of the above keep up with LocalClarity. That's the reason we decided to partner with LocalClarity and we're proud to have done so. It's one thing to use the solution for yourself but when you engage a leading brand client you already have a relationship with to a solution, making a mistake is not an option...and not once have we felt we made a mistake introducing LocalClarity to any of our existing clients.
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Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Read full review Return on Investment As a reseller, LocalClarity is an easy proposition to sell as it's simple, uncluterred, uncomplicated and highly affordable. Due to the way LocalClarity was designed, it provides an automatic reduction in the resources required to handle the daily needs of a mideum to large multi-location chain...and who doesnt like to get the job done right with less resources and costs! With the use of LocalClarity, even as a simplistic example, our clients see an increase in their review ratings, an increase in the number of reviewers posting reviews, an an increase in brand stakeholder engagement working diligently improve customer satisfaction. Read full review [I believe that it has] tons of fake reviews from spammers & scammers [In my experience] Hundreds of hours and $ wasted [In my experience] Monthly unsolicited sales calls from Trustpilot [I believe that it] Tries to actively ruin your reputation online Read full review ScreenShots