What users are saying about
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Top Rated
241 Ratings
62 Ratings

LogMeIn Rescue

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Top Rated
241 Ratings
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Score 8.2 out of 100
62 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

VMware Fusion

VMWare Fusion is perfectly suited for an application developer because it allows the dev to create cross-platform applications across the entire spectrum of operating systems without changing devices. An example of where it is less appropriate would be an environment where users are not required or have no need, to use multiple operating systems.
Michael Timms | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
VMware Fusion
7.5
Screen sharing
LogMeIn Rescue
9.6
VMware Fusion
8.1
File transfer
LogMeIn Rescue
8.6
VMware Fusion
8.3
Instant message
LogMeIn Rescue
8.3
VMware Fusion
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.2
VMware Fusion
5.7
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
VMware Fusion
8.0
Over-the-Internet remote session
LogMeIn Rescue
9.1
VMware Fusion
5.1
Initiate remote control from mobile
LogMeIn Rescue
7.7
VMware Fusion
3.4
Remote management of servers & workstations
LogMeIn Rescue
8.9
VMware Fusion
9.0
Remote Active Directory® management
LogMeIn Rescue
8.1
VMware Fusion
7.1
Centralized management dashboard
LogMeIn Rescue
8.0
VMware Fusion
8.8
Session record
LogMeIn Rescue
8.8
VMware Fusion
5.0
Annotations
LogMeIn Rescue
8.5
VMware Fusion
9.5
Monitoring and Alerts
LogMeIn Rescue
7.4
VMware Fusion
9.3
Multi-platform remote control
LogMeIn Rescue
8.9
VMware Fusion
10.0

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

VMware Fusion

  • Getting around the settings of VMware Fusion is very intuitive, I've never had trouble finding or tweaking a setting (hard disk increase for example).
  • Creating and restoring Snapshots is very easy and useful.
  • Installing and pulling in a previously created VM is very simple.
Fatima T | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

VMware Fusion

  • With OSX - 10.14.1 and the latest version of Fusion - 11.0.2 the user interface has taken a step back IMHO.
  • I would like to see price decrease.
  • Better remote host connection capabilities - remote server connections are available but connections are spotty.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
For Apple workstations VMware Fusion is the virtualization software to use. No other application (free or paid) can do what Fusion can. The features and constant updates make Fusion an application that cant be beat.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

VMware Fusion

VMware Fusion 10.0
Based on 2 answers
As I have said 3-4 times in this review, VMware fusion is the best application for system vitalization on Apple Workstations. I have tried all the others and you get what you pay for in the cases of free applications. Even when tested against paid options, Fusion is the best for me and my team.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

VMware Fusion

VMware Fusion 9.9
Based on 6 answers
I have never contacted VMware, but there is a lot of support online on message boards, forums, StackOverflow, YouTube tutorial videos, and the like. VMware has been around nine years longer than its leading competitor, VirtualBox, although both seem to have a good presence of online user communities who can help solve issues that come up.
Jonah Dempcy | TrustRadius Reviewer

Implementation Rating

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
No answer on this topic is available.

VMware Fusion

VMware Fusion 10.0
Based on 1 answer
This is a workstation application and no install insights are needed.
Alex Waitkus, CISSP-ISSAP, OSCP | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

VMware Fusion

I've heard of other/competitive software but frankly once I tried VMware, I never looked back. There is absolutely nothing that I need that this product does not deliver. It's fast, effective and seems to be extremely durable and reliable. My only concern (and minor) might have to do with memory resources, but frankly it has not been an issue yet.
Anonymous | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

VMware Fusion

  • Being less expensive than the competition, it has enabled us to deploy more computers for our students
  • It has reduced the effort to manage and update that our IT staff have to exert to keep the systems up-to-date
  • It has provided our students with a great learning environment that is flexible and allows for fine control of resource utilization
Stefan Semo | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Fusion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
VMware Fusion
9.3

Likelihood to Renew

LogMeIn Rescue
8.9
VMware Fusion
10.0

Usability

LogMeIn Rescue
8.7
VMware Fusion
10.0

Reliability and Availability

LogMeIn Rescue
9.1
VMware Fusion

Performance

LogMeIn Rescue
9.1
VMware Fusion

Support Rating

LogMeIn Rescue
7.8
VMware Fusion
9.9

Implementation Rating

LogMeIn Rescue
6.4
VMware Fusion
10.0

Scalability

LogMeIn Rescue
9.1
VMware Fusion

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