LogMeIn Resolve vs. Mandiant Advantage Attack Surface Management

I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area.

Incentivized

Many companies that have an presence can benefit from using Mandiant ASM to identify and manage their internet facing assets, like web servers, email servers and DNS servers. This helps reduce the risk of cyberattacks targeting these assets.However smaller organizations with exposure might not always need the extensive attack surface monitoring provided by Mandiant ASM. For example a small company with one website may not require much monitoring, as a larger corporation.

Incentivized

• Performs well for remote access in terms of speed - there isn't much lag on fast networks.
• Provides an easy way to share files with the client which stramlines the support process.
• GoTo Support has been responsive when I've needed help.

Incentivized

• Mandiant ASM combines sources of information such, as assets through the internet cloud resources and suppliers from third parties. This comprehensive approach provides organizations with an understanding of their external attack surface.
• With scanning Mandiant ASM identifies threats and vulnerabilities present on the external attack surface and promptly notifies users. Whenever a new threat or vulnerability is detected an alert is generated to empower enterprises to take action in mitigating the risks.
• Mandiant ASM assesses risks based on their likelihood of exploitation impact on organizations and severity. This prioritization enables organizations to focus their efforts, on addressing the risks effectively.

Incentivized

• More flexibility with customizing the agent dashboard
• Change the support interface to make simultaneous remote session a bit more accessible on the left-side menu
• Include detailed instructions on the agent's screen when helping a Mac user run through all the necessary permissions needed to connect

Incentivized

• To enhance user experience it would be beneficial to make the interface more user friendly and easier to navigate. This can be achieved by simplifying the layout offering help when needed and utilizing terminology that's easily understandable.
• Additionally incorporating reporting features that are customizable will empower users to generate reports tailored to their individual requirements.
• In order to enhance the solutions efficiency optimizing the code and implementing data structures would prove valuable.

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

Navigation is easy and friendly. It does almost everything, but being cloud, it gets slow. Session recording is allowed. Zoom in and out feature works very well, especially during remote sessions and multiple machine sessions simultaneously. Dual-screen monitors are accessible. East and convenient user interface. The diagnostics feature is outstanding, and it gives detailed diagnostics of the system. So these are the pros that prompt me to provide such ratings.

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

I previously used Dameware but since they came out with the new version, I find it difficult to use. Many times, it takes a long time to connect using Dameware and the added time if it connects at all adds to the user's frustration as well as my own

Incentivized

I decided to go with Mandiant Advantage Attack Surface Management because it offers a range of features performs excellently and is easy to use. What I really appreciate about Mandiant is their commitment, to innovation and their proven track record, in ensuring security.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

The system was implemented quite quickly and easily.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

• We are able to solve 99% of technical issues remotely.
• Our productivity rate has increased because we are able to conveniently seek out assistance in the matter of a few minutes.
• As this is compatible with Microsoft products like teams, this has allowed us to collaborate and save time and money by using existing software to submit tickets for assistance.

• .
• Automation plays a role in saving time by streamlining operations related to attack surface management. These include automated asset discovery, vulnerability scanning and continuous monitoring of threat intelligence. As a result security teams can allocate their efforts towards projects such as security planning and incident response.
• ASM provides a view of the external attack surface, for businesses encompassing internet facing assets, cloud resources and third party vendors. This enhances the understanding of assets enabling organizations to identify and prioritize risks effectively and make decisions on security investments
• One notable advantage is cost savings. By eliminating the need to purchase and maintain security tools ASM becomes a solution for enterprises. It can replace products, like asset discovery tools, vulnerability management tools and threat intelligence feeds with its capabilities.

Incentivized