LogMeIn Resolve vs. Mandiant Advantage (discontinued)

LogMeIn Resolve has been useful in supporting users working on-site or remotely, and with the unattended agent, allows for a quick and easy way to start a support session. With the integrated Help Desk system, LogMeIn Resolve allows for a seamless support experience without having to bounce from a ticketing platform to a remote support platform, giving us the ability to reduce ticket sprawl and save time overall.

Incentivized

Mandiant Advantage Security Validation, designed by Mandiant company, can automate a testing program to give us authetic and real world data on how our security controls are effectively working / performing. This solution provides trusted evidence on how well our security controls work against threats targeting our organization. This enables security teams to emulate real attack behaviors against security controls authentically throughout the attack lifecycle and the entire security stack.

Incentivized

• Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
• It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
• It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.

Incentivized

• Mandiant ASM combines sources of information such, as assets through the internet cloud resources and suppliers from third parties. This comprehensive approach provides organizations with an understanding of their external attack surface.
• With scanning Mandiant ASM identifies threats and vulnerabilities present on the external attack surface and promptly notifies users. Whenever a new threat or vulnerability is detected an alert is generated to empower enterprises to take action in mitigating the risks.
• Mandiant ASM assesses risks based on their likelihood of exploitation impact on organizations and severity. This prioritization enables organizations to focus their efforts, on addressing the risks effectively.

Incentivized

• The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
• ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
• And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
• Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.

Incentivized

• Portal / Dashboard
• Integration across tools
• System resources efficiency

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

We were able to get up and running quickly after our initial implementation, and the monthly feature update webinars are a great way to keep up with new features and how we can use them to our benefit. We can also request features we would like to see in the future, and can vote on other users’ submittals.

Incentivized

The product is easy to use, it is a useful tool, and has good support.

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, etc., other software does not offer the combination of all, like video calls.

Incentivized

There are many parameters which are the differentiator between mandiant and Cymulate but some of the key differentitors are listed below: 1) Manpower costs are less and justified as compared to Cymulate 2) Better technologies innovation 3) Good reputation in market 4) Good cummulative man hour experience Also, they are in the market from last 20 years and they have a huge client base.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

The system was implemented quite quickly and easily.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

• LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
• Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.

Incentivized

• .
• Automation plays a role in saving time by streamlining operations related to attack surface management. These include automated asset discovery, vulnerability scanning and continuous monitoring of threat intelligence. As a result security teams can allocate their efforts towards projects such as security planning and incident response.
• ASM provides a view of the external attack surface, for businesses encompassing internet facing assets, cloud resources and third party vendors. This enhances the understanding of assets enabling organizations to identify and prioritize risks effectively and make decisions on security investments
• One notable advantage is cost savings. By eliminating the need to purchase and maintain security tools ASM becomes a solution for enterprises. It can replace products, like asset discovery tools, vulnerability management tools and threat intelligence feeds with its capabilities.

Incentivized