| Product | Rating | Most Used By | Product Summary | Starting Price |
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 LogMeIn Resolve | Score9.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | Volume discounts are available. MDM is available as a standalone or as an add-on. Discount available for annual billing. | ||||||||||
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| Considered Both Products | Chose LogMeIn Resolve It has been easier to use, compare to past jobs where TeamViewer what the tool to use Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve This product does everything I want it to do. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve We choose LogMeIn resolve because it offers many features like IT ticketing, remote support and monitoring in single system. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve We choose LogMeIn Resolve because unlike AnyDesk it offers helpdesk ticketing, remote monitoring and support in one place and reduces the need of juggling multiple tools. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Assist Resolve feels like a 21st century version of Assist, but the reset connecton button is sorely missed Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve We decided to go with LogMeIn Resolve due to its UEM solution. It offered us various features like remote support, ticketing, remote monitoring, etc. in a single system. It also allowed us to manage many devices from a single, centralized point. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Since ability to control a remote computer was removed from gotomeeting, Resolve is only LogMeIn product that meets my needs. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Cheaper buy in price and easier UI to use. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve We choose GoTo Resolve over AnyDesk due to attractive pricing and All-in-one IT support feature. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose LogMeIn Resolve GoTo Resolve had more functionality than Team Viewer. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
91% Would buy again 101 Answers | |
| Delivers good value for the price | |
94% Delivers good value for the price 92 Answers | |
| Happy with the feature set | |
95% Happy with the feature set 106 Answers | |
| Lived up to sales and marketing promises | |
93% Lived up to sales and marketing promises 69 Answers | |
| Implementation went as expected | |
95% Implementation went as expected 88 Answers | |
| LogMeIn Resolve | |
|---|---|
| Small Businesses |  Avast CloudCare Score10 out of 10 |
| Medium-sized Companies |  Action1 Score9.6 out of 10 |
| Enterprises |  ManageEngine Endpoint Central Score9 out of 10 |
| All Alternatives | View all alternatives |
| LogMeIn Resolve | |
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| Likelihood to Recommend | 9.0 |
| Likelihood to Renew | 6.8 |
| Usability | 8.3 |
| Availability | 9.1 |
| Performance | 6.4 |
| Support Rating | 9.1 |
| In-Person Training | 9.1 |
| Online Training | 9.1 |
| Implementation Rating | 9.1 |
| Configurability | 9.1 |
| Contract Terms and Pricing Model | 7.3 |
| Product Scalability | 9.1 |
| Professional Services | 9.1 |
| Vendor post-sale | 9.1 |
| Vendor pre-sale | 9.1 |
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| ScreenShots | LogMeIn Resolve Screenshots      |
