LogMeIn Resolve

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LogMeIn Resolve	Score 8.7 out of 10	N/A	LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.	$29 per month

Pricing

LogMeIn Resolve

Editions & Modules

Remote Access: $29
per month
Remote Support Plus: $55
per month
Standard Endpoint Management: $70
per month
Premium Endpoint Management: $78
per month
Premium: Contact Sales

Offerings

Pricing Offerings
LogMeIn Resolve
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%

More Pricing Information

Pricing Info

Community Pulse
	LogMeIn Resolve
Considered Both Products	LogMeIn Resolve Verified User Professional Chose LogMeIn Resolve Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to … Incentivized Helpful? AA Aaron Ashcroft Lead Tech Chose LogMeIn Resolve GoTo Assist Resolve feels like a 21st century version of Assist, but the reset connecton button is sorely missed Incentivized Helpful? Verified User Technician Chose LogMeIn Resolve They are very compatible but I like that everything is in one place. Incentivized Helpful? Verified User Employee Chose LogMeIn Resolve It seems to provide much more detailed information that saves time Incentivized Helpful? SV Sushant Vardam Assistant manager IT Chose LogMeIn Resolve We decided to go with LogMeIn Resolve due to its UEM solution. It offered us various features like remote support, ticketing, remote monitoring, etc. in a single system. It also allowed us to manage many devices from a single, centralized point. Incentivized Helpful? TG Tom Gueth IT Consultant Chose LogMeIn Resolve Since ability to control a remote computer was removed from gotomeeting, Resolve is only LogMeIn product that meets my needs. Incentivized Helpful? Verified User Project Manager Chose LogMeIn Resolve It is better in every way. Intuitively designed, great UI, easy to install and go live, great out of box training videos and features are constantly being improved and supported Incentivized Helpful? Verified User Technician Chose LogMeIn Resolve We looked at several alternatives but due to are small size we were not able to use their services. ConnectWise, AnyDesk, ect Incentivized Helpful? Verified User Consultant Chose LogMeIn Resolve LogMeln has one-stop solutions and reduces multiple tool needs. Integrations with 3rd party tools like Teams & Outlook. Incentivized Helpful? Verified User Consultant Chose LogMeIn Resolve TeamViewer is a lot simpler and quicker to use. Incentivized Helpful? KM Kevin McCusker IT Operations Manager Chose LogMeIn Resolve Cheaper buy in price and easier UI to use. Incentivized Helpful? Verified User Manager Chose LogMeIn Resolve LogMeIn Resolve represents a distilled and clean RMM and ticket management system. autotask has a lot of great features that might be unnecessary for a smaller organization's internal use. Sometimes a team just needs to get in and have that higher overview without setting up a … Incentivized Helpful? Verified User Technician Chose LogMeIn Resolve At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain … Incentivized Helpful? Verified User Manager Chose LogMeIn Resolve LogMeIn Resolve has a much cleaner interface to organize assets and initiate support sessions than other platforms used in the past. Incentivized Helpful? Verified User Manager Chose LogMeIn Resolve We chose GoTo Resolve because we had been long-time GoTo Assist users and they offered a promo at the time of our service renewal. In the end, I don't feel the portions of the software we use most are as polished as what we had become used to in GoTo Assist. Additionally, our … Incentivized Helpful? RM Ryan Mouser System Administrator Chose LogMeIn Resolve The price point is better for smaller businesses. We also use GoTo for our phone system and GoTo Meeting so we stuck with the same product for remote support. Incentivized Helpful? VY Vishnu Yadav IT executive Chose LogMeIn Resolve We choose GoTo Resolve over AnyDesk due to attractive pricing and All-in-one IT support feature. Incentivized Helpful? Verified User Director Chose LogMeIn Resolve We traditionally utilize all related products to support our end users in a remote environment. This requires that we have access to their systems, typically monitored, via a screen share session where we can use built in functionality such as file sharing. This allows us to … Incentivized Helpful? Verified User Manager Chose LogMeIn Resolve GoTo resolve is less costly but not as feature based. Incentivized Helpful? Muhammad Imtiaz IT Business analyst Chose LogMeIn Resolve Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, … Incentivized Helpful? Stephanie Ramirez Broker Chose LogMeIn Resolve GoTo Resolve had more functionality than Team Viewer. Incentivized Helpful? Verified User Project Manager Chose LogMeIn Resolve GoTo Resolve has more features that are easier to use. Incentivized Helpful? Verified User Employee Chose LogMeIn Resolve I previously used Dameware but since they came out with the new version, I find it difficult to use. Many times, it takes a long time to connect using Dameware and the added time if it connects at all adds to the user's frustration as well as my own. Incentivized Helpful? MG Mike Goularte IT Technician Chose LogMeIn Resolve GoTo makes two of the three products we have/are using. LogMeIn and GoToAssist Expert are fairly good. LogMeIn's pricing structure is increasing, which made us move to GoToAssist Expert. TeamViewer was used years ago, and I barely remember it, but at the time, it wasn't as … Incentivized Helpful? ME Mike Ellis Systems Analyst Chose LogMeIn Resolve N/A Incentivized Helpful?

Best Alternatives
	LogMeIn Resolve
Small Businesses	Avast CloudCare Score 10.0 out of 10
Medium-sized Companies	KACE Systems Management Appliance Score 8.0 out of 10
Enterprises	KACE Systems Management Appliance Score 8.0 out of 10
All Alternatives	View all alternatives

User Ratings
	LogMeIn Resolve
Likelihood to Recommend	8.4 (118 ratings)
Likelihood to Renew	6.9 (17 ratings)
Usability	8.2 (98 ratings)
Availability	9.1 (3 ratings)
Performance	6.4 (2 ratings)
Support Rating	9.1 (7 ratings)
In-Person Training	9.1 (1 ratings)
Online Training	9.1 (1 ratings)
Implementation Rating	9.1 (5 ratings)
Configurability	9.1 (1 ratings)
Contract Terms and Pricing Model	7.3 (1 ratings)
Product Scalability	9.1 (1 ratings)
Professional Services	9.1 (1 ratings)
Vendor post-sale	9.1 (1 ratings)
Vendor pre-sale	9.1 (1 ratings)

User Testimonials
	LogMeIn Resolve
Likelihood to Recommend	GoTo (formerly LogMeIn) We have multiple physical locations within our company, and it is impractical in many situations to be able to directly access a computer at a different location. The remote features of LogMeIn Resolve allow us to access these computers from anywhere. We can run scripts, software installs and verify hardware and software on these computers. Incentivized Verified User Anonymous Read full review
Pros	GoTo (formerly LogMeIn) Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.) It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit. It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session. Incentivized TN Tracy Novack Administration Read full review
Cons	GoTo (formerly LogMeIn) The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution. ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day. And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day. Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	GoTo (formerly LogMeIn) I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession. Incentivized PC Paul Cantwell Systems Administrator Read full review
Usability	GoTo (formerly LogMeIn) The interface is very clean and easy to navigate. All of the main support tools are organized along a left-side menu with relevant subcategories listed for each. The interfaces for each of the categories are also clean and easy to use. The one thing I would improve is the display of multiple, simultaneous support sessions. They are listed in the lower half of the left-side menu and you have to scroll down to access them all to switch between. The admin console is also easy to access from an upper-right menu. Incentivized Verified User Anonymous Read full review
Reliability and Availability	GoTo (formerly LogMeIn) Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on. Verified User Anonymous Read full review
Performance	GoTo (formerly LogMeIn) If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible. Verified User Anonymous Read full review
Support Rating	GoTo (formerly LogMeIn) Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security Incentivized Verified User Anonymous Read full review
In-Person Training	GoTo (formerly LogMeIn) we did not have in person training Incentivized Verified User Anonymous Read full review
Online Training	GoTo (formerly LogMeIn) n/a - wasnt in attendance Incentivized Verified User Anonymous Read full review
Implementation Rating	GoTo (formerly LogMeIn) GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily. Incentivized JP Jerome Pierce Helpdesk Manager Read full review
Alternatives Considered	GoTo (formerly LogMeIn) Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, etc., other software does not offer the combination of all, like video calls. Incentivized Muhammad Imtiaz IT Business analyst Read full review
Contract Terms and Pricing Model	GoTo (formerly LogMeIn) I wasn't involved with this element of the sale/purchase Incentivized Verified User Anonymous Read full review
Scalability	GoTo (formerly LogMeIn) The system was implemented quite quickly and easily. Incentivized Verified User Anonymous Read full review
Professional Services	GoTo (formerly LogMeIn) I wasn't involved with this element of the sale/purchase Incentivized Verified User Anonymous Read full review
Return on Investment	GoTo (formerly LogMeIn) Saves time and money by not traveling to remote sites. Helps solve end user frustration by addressing their issues with a phone call instead of a visit. Older clients that are not tech savvy have an easier time using this product. Incentivized Verified User Anonymous Read full review
ScreenShots	LogMeIn Resolve Screenshots