We have deployed chatbots across our markets and within these markets we have speficic POCs. With the collaborative features of Lucid Chart, teams can go together on 1 platform and instantaneously mind-map flows for chatbots. Another example is through Lucidchart our T&Q was able to effectively conduct process trainings. Agents are able to effectively appreciate learning through visuals and not through lengthy documents.
If you are a small business or even a small team within a larger firm, Venngage is extremely useful. Larger enterprises, with in-house designers or multiple design stakeholders, may not find the offering appropriate as it's THAT easy to use that it could lead to folks going outside the lines of official, corporate-mandated brand guidelines. That said, for small businesses, this is absolutely the best tool I have come across (after trying many from Adobe Spark to Canva and others), and for the monthly price of $49, you cannot beat the amount of original graphics and materials you are able to produce, without having any prior "design" experience to boot
Large number of predefined charts, diagrams, flows
A great repository of various symbols and objects
The easiness of using and manipulating objects and shapes. There is a lot of auto-editing and adjusting which the software does for you which saves a lot of your time.
Easy way of duplicating shapes.
While working with the app everything feels organic and natural. You don't get the clunky/limited feeling which happens with some other similar apps.
Venngage comes with a good suite of templates for starting projects from. For anyone working with infographics, getting started is usually 3/4 of the battle and having a good set of templates to choose from is a nice feature to save you time searching the internet.
Venngage makes it easy to change colors on most of their shapes, lines, backgrounds, etc.. ie., it is simple to customize in Venngage, which is incredibly important if you have a large team of users and not a great deal of time to train them in working with these types of tools.
Venngage's auto-save feature is not only one of it's best assets, but it has saved our team many times! Not all competitors have this feature and when you're working with precision as intricate as you typically are with an Infographic, auto-save is imperative!
I have used the templates before and those are nice! I would like to see more
The ONLY complaint I can come up with is that there has been several times that my screen will lock up and i have to fully refresh it, even when it is a fairly fresh load.
On closer inspection, many templates were the same.
I also found it a little difficult to edit for my purposes, which included being able to show more detailed analysis, for example, placing excel data in the file.
If you want to download in an editable manner, such as into Powerpoint, which is currently offered in beta production, you had to upgrade beyond the $19 charge to a more costly business plan.
There were constant email bots asking me to upgrade. I then went to cancel the subscription and the refund has been refused, after three emails explaining my situation.
I understand Venngage wishes to grow its business, but refusing refunds is not the way to do it. They should be trying to develop fans, not frustrated business people exploring this new product. I believe the Customer Service personnel should be empowered to do the right thing. If this poor customer service had not happened, I would have tapped this product from time to time for catch graphics. Now instead, I am steering clear and using products such as Canva
The usability of Lucid Visual Collaboration Suite is bar none and incomparable to any other tool used in the past. There is such a vast offering that covers all the needs of any user in industries far and wide. It is no doubt that this is a firm recommendation for anyone and everyone to utilize this tool for all their needs.
I would rate the overall support for Lucidchart as a 9. The support provided is generally robust and responsive. Their help center, tutorials, and webinars offer extensive resources for users. The ticket-based support system is effective, providing timely resolutions to most issues. Moreover, they actively gather user feedback, demonstrating a commitment to continuous improvement
I think that the attention that I get as a small business owner from Venngage is excellent. They quickly respond to questions and provide information that helps to resolve the issue that I am having.
Lucidchart is well beyond Microsoft Visio and is constantly improving. Visio is pretty much stagnant and hasn't been improved for several years, Lucid is constantly adding new functionality like AI powered functions and tools. We have no reason to pay for Visio licenses when Lucid can provide so much more for less.
We prefer Canva but feel Venngage is easier for us. In comparison to Adobe, we prefer Venngage because of the ability to have everything in one system and not have to jump around.
It sure has. It has saved me a lot of time. Think of all the time I could have wasted trying to learn a program that does the same thing, whereas Lucidchart just does it with ease, learn as you go, and be a boss at it.
Lucidchart has increased productivity. My diagrams have helped co-workers find connectivity and helped them troubleshoot devices. This has saved time and increased productivity.
