20 Reviews and Ratings
4 Reviews and Ratings
Due to its price structure lick your ages best for smaller businesses it’s actually rather affordable. It also works best on WordPress Squarespace or Shopify websites. I would recommend that someone be in charge of managing the interface and be responsible for watching user behavior videos or you will lose out on Valuable insights. This product doesn’t want itself all that well two single page apps or websites with lots of website visitors one thing I wish that they would’ve let us do is only capture videos if a user did a specific action. Another issue is that the videos only were saved for 30 days.Incentivized
If you want to watch a user journey through your website with commentary, this tool is the perfect one to use, even if it does take quite a few hours for responses. I think if you want to test specific functions, quickly, there are better tools for doing this. Reviewers are very honest and can be quite harsh, so you need to have an open mind to criticism, as what they say is very useful.Incentivized
Great visual interface. Helps us to zero in on what we need to do our job.Easy set up for adding pages to heatmaps and recordings. Comprehensive interface for viewing results.Reasonable pricing. Our clients enjoy the low entry price to be able to see just how valuable the product is.Incentivized
Very simple and easy to use interfaceOffer recommended questions to ask, which is helpful for a first time userYou get much more user information than most other similar tools offerIncentivized
Aggregated data for a particular page type or directory is clunky and requires multiple steps.Heatmap access requires direct input of targeted pages - having quick links would be easier.Lucky Orange's code snippet can result in a site's security settings blocking the real-time heatmaps, requiring you to disable your security settings, remove site code, or manually debug your site code to view your heatmap overlays.Incentivized
Some reviewers can spend too little time on a testTheir audio box can sometimes hide features, like navigation barsIt would be useful to be able to specify in more detail the demographic you would like to testIncentivized
The pricing options for large business are very lacking. The value of Lucky Orange doesn't really increase after your first 50,000 page visits but the service is on a sliding scale so the more traffic you have the more they charge. In addition, we got lots of useful information out of lucky orange in the beginning but after a while we knew what things needed to be fixed and are waiting on our developers to create the AB tests.Incentivized
Good, timely responses from knowledgeable support team members.Incentivized
Pricing is another great feature from Lucky Orange. Even though they have increased it over time, they remain highly competitive and are still one of the only companies, if not the only one, that offers the combination of features that they have available on their site. So their overall value is going to be nearly impossible to beat. Besides their amazing value, the actual features that they include are very useful and not all companies included all of the features that they offered. For the pricing and the features, nobody else came close.Incentivized
WhatUsersDo provides more detailed and opinion based responses. It can take a few hours more than competitors because of this. I would recommend it if you want to know more about the user journey through your website. I would not recommend it if you want quick feedback about a specific feature, image or copy, as there are tools better suited to this.Incentivized
Improve customer satisfaction.Find bugs faster.Get closer to the customer with regular polls.Incentivized
It has helped us to improve our website copy to see how much users understood about our service and what was memorable about it.We have changed the information given on certain pages, as we realised users' opinions about our company became more positive after visiting secondary pages. So for example, we moved project examples to the homepage.We realised that our website did not load properly when using an Internet Explorer browser, so made corrections to this.Incentivized