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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lyssna

    Score7.8 out of 10
    N/ALyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences. Lyssna is a research platform, offering a broad range of testing features including: Five Second Testing - Used to quickly test the effectiveness of landing pages, messaging and designs by showing users a…

    $0

    per month (3 seats included)

    Square Invoices

    Score9.2 out of 10
    N/ASquare Invoices is a software invoicing solution from Square headquartered in San Francisco, California.N/A
    Pricing
    LyssnaSquare Invoices
    Editions & Modules
    Free
    $0
    3 seats included
    Growth
    $199
    per month 5 seats included
    Enterprise
    Contact Sales
    custom seats
    No answers on this topic
    Offerings
    Pricing Offerings
    LyssnaSquare Invoices
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual plan. Panel responses are priced seperately.—
    More Pricing Information
    Best Alternatives
    LyssnaSquare Invoices
    Small Businesses
    No answers on this topic
    Zoho Invoice
    Score9.5 out of 10
    Medium-sized Companies
    Dovetail
    Score8.6 out of 10
    No answers on this topic
    Enterprises
    Optimal
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LyssnaSquare Invoices
    Likelihood to Recommend
    8.0
    (5 ratings)
    9.1
    (7 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    9.7
    (2 ratings)
    User Testimonials
    LyssnaSquare Invoices
    Likelihood to Recommend
    Lyssna
    UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires.
    Incentivized
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    Block, Inc (Square)
    Square Invoices is the best service that I have found for what it does: it's easy to use, nice to look at, and never seems to go to spam or be lost by clients. Clients mention that the setup is easier than services my competitors use. You can even attach your contract to the invoice, which is wonderful in case there are questions later on. Unfortunately, not being able to have clients alter quantities or select add-ons means for half of my services, I have to use a different, inferior service.
    Incentivized
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    Pros
    Lyssna
    • Rapid user feedback
    • Demographic targeting
    • Well presented results
    • Easy to use
    • Relatively inexpensive
    Incentivized
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    Block, Inc (Square)
    • Adding a customer to invoice is super simple and takes minimal effort.
    • Payment collection is easy and seamless because Square Invoices allows the recipient to pay using credit/cards.
    • One of the fest features is allowing invoices to be recurring. If my contract stipulates a flat fee monthly, I can set the invoices to recur monthly for the duration of the contract.
    Incentivized
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    Cons
    Lyssna
    • Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
    • Bring back the navigation test type
    • Add additional test types
    Incentivized
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    Block, Inc (Square)
    • The reports section is not always the easiest to understand. It seems like I have to stop and think about options instead of it being 100% intuitive.
    • With the fees we pay per transaction, it would be nice to be able to add additional "limited" users for no extra cost.
    Incentivized
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    Usability
    Lyssna
    Due to its simplicity and design it is really easy to navigate. You can clearly understand which sections you have completed and which are still left to be done. It is also really easy to change ordering of content etc, which I have found hasn’t been an option in other tools which means it is a really lengthy task of rewriting all of the tasks or questions to get them in the correct order that is desired.
    Incentivized
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    Block, Inc (Square)
    No answers on this topic
    Support Rating
    Lyssna
    No answers on this topic
    Block, Inc (Square)
    The only time I had a problem was a false chargeback from a client. Square Invoices referenced our contract and ruled in my favor, and they did so in a timely manner. I sent them the contract and my email history with the client, and they quickly unfroze the amount of money.
    Incentivized
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    Alternatives Considered
    Lyssna
    UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.
    Incentivized
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    Block, Inc (Square)
    Square Invoices is easier to use and automatically transfers your money to your bank account vs Paypal that holds your money and you have to manually transfer and it takes 3-5 days (many times more). Square Invoices looks better overall, and for the same fees as Paypal, provides a better service overall.
    Incentivized
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    Return on Investment
    Lyssna
    • Increase in testing frequency per quarter.
    • Increase in approved projects for developments.
    • Few reverts per project.
    Incentivized
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    Block, Inc (Square)
    • I love that I can sort my invoices in total, or by a specific time period to see how my sales are doing and comparing to prior time periods.
    Incentivized
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    ScreenShots

    Lyssna Screenshots

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