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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    M‑Files

    Score8.9 out of 10
    N/AM-Files delivers Context-First Document Management with a metadata-driven architecture that improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified environment that strengthens governance.N/A

    OpenText Web CMS

    Score5 out of 10
    N/AOpenText Web CMS (TeamSite) accelerates and simplifies the end-to-end digital content and campaign lifecycle, from content creation and rich media management to omnichannel publication, optimization, automation, commerce, and community. According to the vendor, with TeamSite, users can: Capture diverse digital audiences with amazing brand experiences – Give customers and prospects consistent, high-quality brand experiences across devices and channels, and foster closer…N/A
    Pricing
    M‑FilesOpenText Web CMS
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    M‑FilesOpenText Web CMS
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    M‑FilesOpenText Web CMS
    Considered Both Products
    MFiles
    Chose M‑Files
    I could not have change to evaluate above software; however I know these alternatives have been evaluated.
    Incentivized
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    18 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    14 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    17 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    11 Answers
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Features
    M‑FilesOpenText Web CMS
    Security
    Comparison of Security features of M‑Files and OpenText Web CMS
    Feature
    M‑Files
    -
    Ratings
    OpenText Web CMS
    8.6
    7 Ratings
    4% above category average
    Role-based user permissions00 Ratings8.67 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of M‑Files and OpenText Web CMS
    Feature
    M‑Files
    -
    Ratings
    OpenText Web CMS
    7.9
    7 Ratings
    1% above category average
    API00 Ratings8.76 Ratings
    Internationalization / multi-language00 Ratings7.26 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of M‑Files and OpenText Web CMS
    Feature
    M‑Files
    -
    Ratings
    OpenText Web CMS
    8.0
    7 Ratings
    2% above category average
    WYSIWYG editor00 Ratings7.87 Ratings
    Code quality / cleanliness00 Ratings7.76 Ratings
    Admin section00 Ratings8.17 Ratings
    Page templates00 Ratings7.46 Ratings
    Library of website themes00 Ratings8.36 Ratings
    Mobile optimization / responsive design00 Ratings8.37 Ratings
    Publishing workflow00 Ratings8.17 Ratings
    Form generator00 Ratings8.06 Ratings
    Web Content Management
    Comparison of Web Content Management features of M‑Files and OpenText Web CMS
    Feature
    M‑Files
    -
    Ratings
    OpenText Web CMS
    7.9
    7 Ratings
    5% above category average
    Content taxonomy00 Ratings7.97 Ratings
    Bulk management00 Ratings8.27 Ratings
    Availability / breadth of extensions00 Ratings7.57 Ratings
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    M‑FilesOpenText Web CMS
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    pdfFiller
    Score9 out of 10
    Umbraco CMS
    Score7 out of 10
    Medium-sized Companies
    Esker
    Score7.4 out of 10
    Square Online
    Score7.7 out of 10
    Enterprises
    Tungsten Capture
    Score9.5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    M‑FilesOpenText Web CMS
    Likelihood to Recommend
    9.9
    (68 ratings)
    7.4
    (8 ratings)
    Likelihood to Renew
    9.9
    (15 ratings)
    3.6
    (1 ratings)
    Usability
    8.2
    (12 ratings)
    7.3
    (1 ratings)
    Availability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (11 ratings)
    6.4
    (1 ratings)
    Online Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (8 ratings)
    -
    (0 ratings)
    Configurability
    9.6
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.0
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    M‑FilesOpenText Web CMS
    Likelihood to Recommend
    MFiles
    M‑Files is great for companies with multiple locations. Drive letters can become cumbersome to use and collaborate with colleagues and M‑Files fills that gap. The check out/check in system is great and allows only one editor at a time. This can be good and bad depending on the situation.
    Incentivized
    Read full review
    OpenText
    OpenText TeamSite is well-suited to large, enterprise-wide implementations where customization, content governance, and dynamic content distribution is needed or prioritized. It is probably not ideal for smaller sites with simple architecture and few resources to manage custom implementation.
    Incentivized
    Read full review
    Pros
    MFiles
    • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
    • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
    • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
    Incentivized
    Read full review
    OpenText
    • The drag and drop forms feature makes publishing simple and quick.
    • Preview of customer data before sending publications helps us to deliver personalized experiences.
    Incentivized
    Read full review
    Cons
    MFiles
    • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
    • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
    • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
    Incentivized
    Read full review
    OpenText
    • I have recommendation for improvements.
    • It is easy to work with all the features.
    • All necessary content management tools are included.
    Incentivized
    Read full review
    Likelihood to Renew
    MFiles
    M-files meets our almost all needs, we dont have other option to replace m-files. it saves lots, like Hardware because of Vault Feature means we can create many vaults (mini-servers) in m-files in other solutions we need more hardware for more installations.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Usability
    MFiles
    It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
    Incentivized
    Read full review
    OpenText
    Overall, it's a solid package with the potential to offer much functionality with appropriate resources applied. There are a few issues with the authoring interface that OpenText should address before its a top shelf authoring experience.
    Incentivized
    Read full review
    Reliability and Availability
    MFiles
    always there.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Performance
    MFiles
    I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Support Rating
    MFiles
    Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
    Incentivized
    Read full review
    OpenText
    Our technical resources engage with OpenText TeamSite so I don't have direct experience. However, critical issues that we need help with seem to get the attention they deserve without issue. However, training and user resources for business owner roles are a bit lacking and some annoying issues with the authoring interface should be addressed sooner.
    Incentivized
    Read full review
    In-Person Training
    MFiles
    We had online conference call training with a recording to use later as needed
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Online Training
    MFiles
    They answer all questions and record your training for later use.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Implementation Rating
    MFiles
    The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Alternatives Considered
    MFiles
    The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
    Incentivized
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    OpenText
    It offers more content editing features at a relatively low cost thus overall deployment is lower in cost. It has great customer support who are always there to support and answer to our needs thus making the process of deployment seamless at every stage and offering training for working with their product.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    MFiles
    No answers on this topic
    OpenText
    The annual contract should be clearer in terms of the breakdown of user license types (system admin, admin, regular user, etc).
    Incentivized
    Read full review
    Scalability
    MFiles
    do so much more than we need but has all the stuff we do need.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Return on Investment
    MFiles
    • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
    • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
    Incentivized
    Read full review
    OpenText
    • We integrated with google analytics, now we have the proper comprehension of our audience data reception and behaviors - we've greatly improved on personalized marketing.
    • Quick publication of content across the main digital channels.
    • We run our digital campaigns swiftly.
    • We've maintained our brand consistency for three years.
    Incentivized
    Read full review
    ScreenShots

    M‑Files Screenshots

    Screenshot of M-Files - SearchScreenshot of M-Files - Profile openScreenshot of M-Files - PermissionsScreenshot of M-Files - Process mapsScreenshot of M-Files - Pinned items