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ThreatDown, powered by Malwarebytes vs. Symantec Client Management Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ThreatDown, powered by Malwarebytes

    Score9.5 out of 10
    N/AThreatDown (formerly Malwarebytes for Business), combines Malwarebytes' endpoint security capabilities in four bundles. The basic Core tier includes incident response, Next-gen AV, device control, vulnerability assessments, and the ability to block unwanted application.

    $345

    per year 5 endpoints (minimum)

    Symantec Client Management Suite

    Score2.5 out of 10
    N/ASymantec Client Management Suite is designed to automate time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments.N/A
    Pricing
    ThreatDown, powered by MalwarebytesSymantec Client Management Suite
    Editions & Modules
    Core
    $345
    per year per endpoint (minimum 5)
    Advanced
    $395
    per year per endpoint (minimum 5)
    Elite
    $495
    per year per endpoint (minimum 5)
    Ultimate
    $595
    per year per endpoint (minimum 5)
    No answers on this topic
    Offerings
    Pricing Offerings
    ThreatDown, powered by MalwarebytesSymantec Client Management Suite
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOptional Add-Ons include server and mobile device protection. Server protection ranges from $129 to $179 per annum depending on service tier. Mobile security is $10 per device, no matter the service tier. A 10% discount is offered for choosing a two-year billing plan.—
    More Pricing Information
    Community Pulse
    ThreatDown, powered by MalwarebytesSymantec Client Management Suite
    Considered Both Products
    Malwarebytes
    No answer on this topic
    Broadcom
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    13 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    12 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    12 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Features
    ThreatDown, powered by MalwarebytesSymantec Client Management Suite
    Endpoint Security
    Comparison of Endpoint Security features of ThreatDown, powered by Malwarebytes and Symantec Client Management Suite
    Feature
    ThreatDown, powered by Malwarebytes
    8.8
    15 Ratings
    3% above category average
    Symantec Client Management Suite
    -
    Ratings
    Anti-Exploit Technology8.514 Ratings00 Ratings
    Endpoint Detection and Response (EDR)9.215 Ratings00 Ratings
    Centralized Management9.715 Ratings00 Ratings
    Hybrid Deployment Support8.08 Ratings00 Ratings
    Infection Remediation8.614 Ratings00 Ratings
    Vulnerability Management8.713 Ratings00 Ratings
    Malware Detection8.815 Ratings00 Ratings
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    ThreatDown, powered by MalwarebytesSymantec Client Management Suite
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    ThreatDown, powered by MalwarebytesSymantec Client Management Suite
    Likelihood to Recommend
    8.3
    (15 ratings)
    8.9
    (14 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    9.1
    (1 ratings)
    Usability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (5 ratings)
    5.0
    (2 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ThreatDown, powered by MalwarebytesSymantec Client Management Suite
    Likelihood to Recommend
    Malwarebytes
    I think Malwarebytes is the best anti-malware company. I think it is well-suited for any situation and any device. I think Malwarebytes does the best on Windows and on MacOS. Also, Malwarebytes is always improving, and you can tell they are a company that stays on top of cybersecurity trends. If you have a tight budget or looking for the cheapest solution, then Malwarebytes may not be the solution for you. To clarify, I don't think Malwarebytes is that much more expensive compared to its closest competitors.
    Incentivized
    Read full review
    Broadcom
    Whenever you have computers that aren't easily accessible or you have a big site to cover (or multi location), Symantec Client Management Suite (CMS) is really great to manage all your computers, if it's for installation, software, licenses or even status. Setting up all you need from CMS can take some time, especially when you're in a multi-location site. We had to ask the Symantec engineers to help us a couple of times and set things up because even if we followed the documentation, it wasn't an easy task. But at least, the Symantec engineers are people that know what they do and they're really efficient at it.
    Incentivized
    Read full review
    Pros
    Malwarebytes
    • Protects against malware - No matter how much training you give end users on social hacking, there is always a breach at some point.
    • Protects against ransomware - Ransomware could spell disaster for a company...it could literally shut the doors for good.
    • Centralized administration - Without a terrific centralized method to manage all the systems being protected, it would require an extra position just to maintain all endpoints.
    Incentivized
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    Broadcom
    • Patch Management: We are able to easily deploy patches to all our workstations and accurately report on compliance.
    • Software Delivery: We do a lot of software deployments to our end users and with CMS we can quickly create policies or tasks to perform these deliveries and get quick results on our success or failures.
    • Inventory: Ease of use to get reports of what workstations have what software installed, patch levels, or hardware specifications.
    Read full review
    Cons
    Malwarebytes
    • poor customer service
    • dashboard says product is working EVEN THOUGH IT WAS NOT!
    • slow response to concerns that should be easy to remedy
    • creates baggage which caused certain computers and the network to run more slowly
    • caused 3 computers on our network top have windows errors and network issues
    Read full review
    Broadcom
    • More transparency with the roadmap would be a welcome change. New and upcoming features are usually a surprise until a major Symantec Event takes place but little is heard about those features before and even after, in some cases, leading up to a release.
    • Documentation for some items is poor. Especially around the Workflow product. It was intended that the documentation for the elements in a workflow would be crowd-sourced, which is a good idea, but in order for that to happen, more people need to be using it and taking the time to draw up the documents.
    • Cost. Its always a big topic, especially in higher-ed, but Symantec could do more to lower its costs for some product lines in order to gain more acceptance and support. If that was done and more institutions could get their student workers to use the product, once they leave college and go into the "real-world" there is a possibility that they would start recommending Symantec products because of their use in College.
    Incentivized
    Read full review
    Likelihood to Renew
    Malwarebytes
    When I first used the tool in my home systems MANY years ago, I wished for a Business version. I was once at a focus group for a major antivirus company, and one attendee’s feedback to “what could we do better?” was “buy out MalwareBytes and add it to your tool”. I’ve used the Business version since it first became available, and have continued to be a dedicated user through the many iterations and improvements
    Incentivized
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    Broadcom
    So far so good - no major issues with that technology.
    Incentivized
    Read full review
    Usability
    Malwarebytes
    It simply works. It doesn't require the hand-holding and monitoring that some other solutions do. It's simple to deploy and maintain, and adding custom content such as Exceptions require minimal effort. I’ve had to add a few exceptions for internal-use, in-house-developed tools, but it’s quite simple to do so within the online interface
    Incentivized
    Read full review
    Broadcom
    No answers on this topic
    Support Rating
    Malwarebytes
    As I mentioned, we have only email support. Their phone support was very expensive. If we ever have any issues, we have to email them and wait for their response. In most cases, I have figured out the issue on my own. The software is very stable so we haven't used their support much.
    Incentivized
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    Broadcom
    Support at Symantec isn't that great. Client Management Suite isn't even listed on the Support Portal when trying to open a ticket. Your best bet for support is actually the user groups that Symantec hosts. The members of the groups are usually very responsive. With Broadcom buying Symantec, I've seen a huge jump in personnel leaving Symantec, so I'm assuming the support is just going to get worse. Recently for a simple question, I reached out to 5 people just to find out 4 of the 5 had left the company.
    Incentivized
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    Implementation Rating
    Malwarebytes
    I first implemented this more than 10 years ago, when it required an in-site setup with SQL Server (or SQL Express), and even that was pretty easy. With the move to centralized web management some treats ago, it’s become even easier to deploy
    Incentivized
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    Broadcom
    No answers on this topic
    Alternatives Considered
    Malwarebytes
    It's no contest. Cisco AMP, Umbrella and Endpoint use vast amounts of resources and provide little protection when compared with Malwarebytes. One client recently replaced Cisco with MWB and found over 7,300 vulnerabilities on 352 endpoints, including 120 listed as Critical and 7,180 listed as High, with CVE's dating back to 2008.
    Read full review
    Broadcom
    Although there are other tools that can be utilized I don't believe those tools are as robust as Symantec Management Platform. The Symantec Management Platform was chosen because of the value it returns internally and for our customers. You can pull just about any data element from an endpoint and provide detailed reports or great graphs for the C-Level
    Incentivized
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    Return on Investment
    Malwarebytes
    • The ease of remediation has saved our IT team a number of hours manually installing, for example, the free version of Malwarebytes to remove infections, and then cleaning the machine up. Being able to centrally send commands to clean the device is much more efficient.
    • The centralised management has also alerted us to infections on machines that we might not otherwise have known about, as the existing AV had not detected them, saving us potential data loss, or system damage.
    Incentivized
    Read full review
    Broadcom
    • SMP allows us to centrally manage all of our endpoints with little to no end user interaction.
    • With the new P2P downloading our bandwidth constraints have been almost completely removed.
    • Cloud Enabled Management (CEM) allows our remote users to receive the same updates as in-network devices without the need for a VPN connection.
    Incentivized
    Read full review
    ScreenShots