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ManageEngine Access Manager Plus vs. SAP Customer Data Solutions

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine Access Manager Plus

    Score6.5 out of 10
    N/AManageEngine Access Manager Plus is a web-based solution that enables secure, granular privileged access to critical systems, monitors and records all privileged sessions, and provides real-time control over every remote session. Key capabilities: Secure RDP, SSH, SQL, VNC remote connections RemoteApp for Windows, remote file transfer Live monitoring, session recording, and complete audit-logging Supports compliance…N/A

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    ManageEngine Access Manager PlusSAP Customer Data Solutions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ManageEngine Access Manager PlusSAP Customer Data Solutions
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ManageEngine Access Manager PlusSAP Customer Data Solutions
    Considered Both Products
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    39 Answers
    Features
    ManageEngine Access Manager PlusSAP Customer Data Solutions
    Tag Management
    Comparison of Tag Management features of ManageEngine Access Manager Plus and SAP Customer Data Solutions
    Feature
    ManageEngine Access Manager Plus
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings8.024 Ratings
    Page load times00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of ManageEngine Access Manager Plus and SAP Customer Data Solutions
    Feature
    ManageEngine Access Manager Plus
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings4.327 Ratings
    Website personalization00 Ratings9.826 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of ManageEngine Access Manager Plus and SAP Customer Data Solutions
    Feature
    ManageEngine Access Manager Plus
    -
    Ratings
    SAP Customer Data Solutions
    6.5
    29 Ratings
    23% below category average
    Account Scoring00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings8.928 Ratings
    Data Connectors00 Ratings4.329 Ratings
    Data Enhancement00 Ratings5.329 Ratings
    Data Ingestion00 Ratings6.229 Ratings
    Data Storage00 Ratings2.529 Ratings
    Data Visibility00 Ratings8.029 Ratings
    Event Data00 Ratings6.127 Ratings
    Identity Resolution00 Ratings8.927 Ratings
    User Ratings
    ManageEngine Access Manager PlusSAP Customer Data Solutions
    Likelihood to Recommend
    8.0
    (2 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.5
    (10 ratings)
    Usability
    8.0
    (1 ratings)
    9.1
    (7 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (57 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.3
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    4.5
    (1 ratings)
    User Testimonials
    ManageEngine Access Manager PlusSAP Customer Data Solutions
    Likelihood to Recommend
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    i believe the solution is needed and can be utilized if you have like multiple environment in your infrastructure (windows and linux) and you want easier and secure remote sessions for your admins. Also if you require comprehensive audit trail logs with good reporting for your audit team, it's also beneficial if you require live monitoring sessions by security department
    Incentivized
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    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
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    Pros
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Remote Access Control
    • Multi Factor Authentication
    • Screen Sharing
    Incentivized
    Read full review
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
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    Cons
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Initial setup is not straight forward and could do with some simplification.
    • Could do with a specific dashboard for each remote office.
    • An easier way to share filters between users and menus would be useful.
    Incentivized
    Read full review
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Likelihood to Renew
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
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    Usability
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    I think the solution covered a big gap we had, and we could not find a system in the market that covers the same areas with greats features availability, the solution serves three departments in our organization, the Infrastructure, Security and Audit departments, and this demonstrates how critical and beneficial it is.
    Incentivized
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    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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    Reliability and Availability
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
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    Performance
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    SAP
    because it was made directly in the company
    Incentivized
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    Online Training
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Implementation Rating
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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    Alternatives Considered
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    i think manageengine access manager is better overall in the ease of deployment, and the fact that it had native RDP ssh and sql access from a single console.
    The main thing that made the difference is that integrates with the other manage engine solutions ecosystem.
    additionally i believe the overall cost was better in manage engine
    Incentivized
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    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
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    Scalability
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
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    Return on Investment
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Setup time for external users is greatly reduced.
    • Increased Security due the the reduction of password exposure.
    • Improved user productivity due to more effective management.
    Incentivized
    Read full review
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
    Read full review
    ScreenShots

    ManageEngine Access Manager Plus Screenshots

    Product screenshotProduct screenshotProduct screenshot

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform