ManageEngine ADSelfService Plus vs. Zoho Vault

I think it's suited for any scenario, but mostly for people with a lot of remote users. It reduces the number of support requests as well that relates to forgotten passwords.

Incentivized

As I have many profiles and use many Email addresses for work, I need to keep them secure, so ZoHo is the best tool for me, where I can easily access my IDs and passwords and share them with my teammates. Before 3-4 months, I forgot my Master Password. At that time, I faced some issues with the login, but no worries, as it's my fault, but we can say that Zoho provides good security.

• Remote password changes when not connected to a VPN or at a remote office
• MFA for certain user groups allows standard users to work normally without additional effort
• Excellent reporting
• MFA for certain services such as terminal access greatly enhances security to these servers.

Incentivized

• Simple User interface makes it easy for the users and No training required.
• Password sharing capabilities helps a lot
• I can generate the new password directly from Zoho Vault which removes my headache of creating a strong password by using capital & small and special characters

Incentivized

• Assist with post-implementation reviews to ensure we configured everything correctly
• Better integration with mobile devices such as an app to change M365 passwords for our mobile-only users
• It would be great if password changes of mobile users updates the AD so these accounts don't reflect as dormant AD accounts.

Incentivized

• They recently changed the look/feel as an upgraded experience, but my team prefers the old look.
• The ability to share "chambers" (organized buckets of logins) should be a feature. Right now, we can create chambers, but not share them with other users. So everyone has to create their own chambers.
• I would appreciate the ability to have automated reminders from the system to update passwords or to change after a designated amount of time.

Incentivized

We only had to send out a one-pager with instructions for staff to register and staff found it very easy to use.

Incentivized

This rating is given based on: Ease in Importing and accessing passwords and credentials. It is more reliable whether it is browser or mobile. Autofill feature in Zoho Vault is quite helpful. Also provides two factor authentication with the feature of storing master password. We get an option to login to Zoho Vault via Authenticator or master password whichever is easy and convenient.

Never really needed to use the customer support of Zoho Vault, but all other Zoho services have excellent support and excellent forums to participate in, and I don't assume Zoho Vault would have anything less

Incentivized

We have multiple products of ManageEngine in use, so it made logical sense to stick with them due to the integrations available with their other products, hence others weren't considered.

Incentivized

IT Glue combined all our needs as an MSP. Vault was great until we got out of using Zoho Help Desk. We were able to monitor server information and client documentation better with IT Glue. Vault is easy to use, but in the end wasn't what we needed. Vault is a great program, but if you're looking to have a much more detailed password documentation system then I'd suggest looking for something similar to IT Glue where everything is combined together. Vault is great for passwords and passwords only.

Incentivized

• Significantly reduced number of support calls for forgotten password, so less support services people required
• The ability to remotely change AD and M365 passwords saved a lot of time and costs of people travelling to offices to change passwords and we were able to reduce the password expiry time to be in line with best practice.

Incentivized

• Time savings in collaboration with team members
• Secured password management and sharing resulting in almost 0 security incidents
• Helped in building client trust

Incentivized