ManageEngine Site24x7 vs. Spotlight

[Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.

Incentivized

Spotlight’s ability to consolidate data from various entities and provide insightful reports is highly beneficial. It streamlines financial reporting, allowing professionals to focus on advisory services and strategic decision-making.Small businesses, nonprofits, and organizations that need regular board packs or executive summaries find Spotlight useful. Less Appropriate: Certain industries (e.g., specialized manufacturing, healthcare, or research) have unique reporting needs. Spotlight’s generic templates may not cover all industry-specific metrics or compliance requirements.

Incentivized

• Very clean website UI. Tests are well categorized and navigation is very simple.
• The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
• The cost of the platform is very cheap and the cost also scales at a low amount.
• No on-premise footprint. All cloud-based.

Incentivized

• Great SQL server monitoring
• Rewind and playback of previous times

Incentivized

• Ability to edit an existing maintenance schedule, vs creating a new one each time
• Grouping of emails to SMS and non SMS alerts to save on false alerts
• Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.

Incentivized

• My only complaint was the cost.

Incentivized

the platform offers a clean, easy to use interface. You can customize reports and dashboard. Integration is also pretty good, you can integrate to Xero, QBO and MYOB and excel spreadsheets. It also offers very broad supporting documents and webinars. There are only two downside of Spotlight; learning curve (it could be a bit difficult at the beginning to learn the system) and price point (For small businesses, Spotlight Reporting can be seen as relatively expensive compared to other reporting tools)

Incentivized

I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Incentivized

I've never had to contact support, as of yet I have had no issues or problems with the tool. This is after 5 years of use.

Incentivized

The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right equipment and plugins-- but they usually reside in the network or at least on-site. Hosting them in the cloud might be a way around that, in which case they would be pretty similar to Site24x7 in capability, but without the additional software costs in the case of Nagios and Icinga (both open source).

Incentivized

I think Dell is better with its dashboard and ease of use, but SQL Sentry is better at customization. We used Spotlight at my previous company, and SQLSentry at my current company.

Incentivized

• Cost savings have been substantial at approximately 70%.
• We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
• Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.

Incentivized

• Spotlight is reasonably inexpensive, and any one of the multiple things we use it for more than justifies the cost.

Incentivized