What users are saying about
11 Ratings
42 Ratings
11 Ratings
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Score 8.3 out of 100
42 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Quip

I've found Quip to be extremely useful as a collaborative document sharing platform, moreso even than the Google suite, because the user interface is pleasing and intuitive, and it's much easier to organize and find files. If you prefer the File System Hierarchy style organization of Google Docs, Quip might not be for you - but if you're looking for a new take on organization with a more graphic feel to it, I would recommend giving Quip a try.I would say Quip is best suited for documents you're sharing or working on with an internal team, especially something that's for reference or a rough draft, since it's not big on formatting. This definitely isn't a platform for making a polished document to show off to customers, etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
Quip
7.5
Task Management
Mattermost
7.0
Quip
6.8
Gantt Charts
Mattermost
6.0
Quip
7.1
Scheduling
Mattermost
7.0
Quip
6.8
Workflow Automation
Mattermost
5.0
Quip
6.6
Mobile Access
Mattermost
8.5
Quip
8.2
Search
Mattermost
7.8
Quip
8.9
Visual planning tools
Mattermost
Quip
7.9

Communication

Mattermost
8.0
Quip
8.9
Chat
Mattermost
9.7
Quip
8.3
Notifications
Mattermost
8.7
Quip
8.8
Discussions
Mattermost
9.3
Quip
8.8
Surveys
Mattermost
7.0
Quip
8.2
Internal knowledgebase
Mattermost
6.0
Quip
7.8
Integrates with Gmail and Google Hangouts
Mattermost
7.0
Quip
9.5
Integrates with GoToMeeting
Mattermost
Quip
10.0
Integrates with Outlook
Mattermost
Quip
9.9

File Sharing & Management

Mattermost
7.3
Quip
8.7
Versioning
Mattermost
8.0
Quip
8.7
Video files
Mattermost
6.4
Quip
8.0
Audio files
Mattermost
6.7
Quip
7.6
Document collaboration
Mattermost
8.6
Quip
9.6
Access control
Mattermost
7.6
Quip
8.9
Advanced security features
Mattermost
7.0
Quip
8.8
Integrates with Google Drive
Mattermost
8.0
Quip
9.0
Device sync
Mattermost
6.0
Quip
9.1

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Quip

  • Search. Quip has a great search feature. Without it, it would not be the time-saving tool that it is. Why? Because Quip (the way we use it) houses a LOT of information. When I'm looking for a document, I can do a quick search without having to remember what path of folders I put the document in.
  • Client Sharing. I have a particular client whose sales I track every morning from their website. I update this document, which has formulas in it, to calculate all the necessary information that we need and the client is able to access it any time they want to see the numbers which saves the client an immense amount of time.
  • Privacy. My boss particularly likes this area as a small company with no HR department. He can keep employee files so that only he can view them without the risk of other people being able to see them.
Anonymous | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Quip

  • Quip office documents are not as full featured as Microsoft Office documents you may be used to. Mind you, there are thousands of features in MS Office documents. But even some of the more basic features are not available. I have many problems with formatting. The worst problem is when a document starts in something else like Microsoft Office and then you try to copy it to Quip. You usually end up having to re-write it if it was complicated.
  • Quip documents will feel slow compared to locally based documents. The performance is similar to what I have seen with O365 documents editing online and only a little slower than Google docs (Google docs do this surprisingly well). But if you are used to working fast in a document you will be challenged by the response time. The problem seems worse with more than 1 person in the document and especially if the document gets large.
  • It would be nice to see Quip embrace Google apps or O365 more. Many companies and users have one or more so would be nice to move between and not lose so much. These are competitors and I know why that would not be a priority but it does mean sometimes I may not put something in Quip.
William Beasley | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Quip

Quip 10.0
Based on 1 answer
It is the best collaboration tool in my company. Through it, the organization has achieved better connectivity and efficiency in its communication. Primarily, the docs feature of this software is the most utilized in the company. Slowly, dash-boarding and project management features have also been utilized. Generally, it is the best tool, very easy and fairly streamlined
Judy Hellen | TrustRadius Reviewer

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Quip

Quip 9.0
Based on 6 answers
I have never used Quip's support. To be fair, we hired someone who used to work for Quip before working at our company, and he implemented it and pushed it with the team. He was very biased toward the product, and yes it was better than Google Drive, but by how much?
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Quip

OneNote is a great product for collaboration and note taking, but we found it fell short compared to Quip in more formal document creation across teams. It also regularly had trouble bringing in outside members who did not have an institutional Microsoft account. Occasionally, we also had sync problems. Quip's simplicity and ability to provide better layers of security and collaboration overcame this key problem.
Anonymous | TrustRadius Reviewer

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Quip

  • Since getting Quip, we've been able to move projects forward at a faster speed. There is more accountability among our team.
  • I was not the purchaser of the tool so I am unsure of its ROI.
  • Overall business objectives are being met with Quip and we see a good reduction in project lifecycle time.
Long Dai | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mattermost Editions & Modules

Additional Pricing Details

Quip

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Quip Editions & Modules

Edition
Basic$0
Team$102
Business$123
Enterprise$253
  1. per month (10 seats included)
  2. per user per month
Additional Pricing Details
All editions include unlimited personal documents and folders and a custom subdomain. Paid versions include unlimited document revision history, message archive and group sharing.

Rating Summary

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