Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
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Slido
Score 9.4 out of 10
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Slido is an audience interaction platform that helps users to get the most out of meetings and events by crowdsourcing top questions and engaging participants with live polls and quizzes. From internal communications professionals to team leaders, conference organizers, and individual presenters, Slido can be used by those looking to enable open conversation at a live or virtual meeting. Slido works with popular video conferencing and presentation platforms and integrates with Microsoft…
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
How was it well suited to me? - The leaderboard and freedom to edit the quiz. The fastest finger quiz to announce the winner based on fairness. The ease of login through QR Scanner. Also, it did not pinch my pocket at all. The best part is this $25 earning opportunity via feedback :-). And the list goes on... The less appropriate part was mentioned earlier in ways that I see improvements with Slido, coming to utilize Slido everywhere and in various ways. Overall, I love the AI suggestions.
Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
I miss the Slack integration; they used to have this and they deprecated it in the last year or so.
I believe they have a nice integration for PowerPoint, would be nice if they had something similar with google slides since that is what we typically use internally.
We use the word cloud feature often and sometimes answers seem to get lost (as in don't show up at all) on the screen. for example, an answer will be there, then as more answers come in it disappears, and when we get to a certain threshold of answers it somehow pops back up again. It's not the worst but sometimes someone will ping me that their submission didn't make the word cloud and they're bummed.
It gives High engagement of audience or trainees during live workshops and easily connect with other software. Ease of use for both participants and host for live interaction and workshops. Since it doesn't require any app to download and can be used via browser. It understands the issue of users and gives updates time to time.
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Overall, it is a handy tool. We do not use it too often in meetings; we started using it creatively for quizzes and Q&A with radio/TV audiences. Producers or Sponsors often explicitly request the option to include this particular type of interaction, and we are happy to do so. It helps that the setup is easy, so is copying events, etc. I sometimes miss Switcher (for our live events), but I understand the reasons it was phased out
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
I had to use the support for this tool only once. The response was very rapid, very professional and fulfilled my needs immediately. Online support services are sometimes advertised only to lure people into buying the product but and non-existent or difficult to use afterwards. Not with Slido. This was not an automated chatbot and the direct contact really helped me
I find that training is very informative as it helps understanding the software usages and implementation. It gives the usgaes area and how to create gamification and live Q&A section so that you can use in live team meetings and workshops. It is very useful in training and webinars where a large pool of people are there.
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Slido has various upsides when compared to Kahoot or Quizizz. Firstly, Slido offers live video integration so people don't have to switch tabs to interact with us during events or webinars. Secondly, Slido has multiple options like MCQs, rating and ranking for polls which increases its use case. Lastly, its user interface is way easier to navigate for the audeince and the results are in real time. The analytics provided after the meetings are also very helpful.
It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
