TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MemberVault

    Score8.1 out of 10
    N/AMemberVault provides a place for content creators and online businesses to quickly create, sell and deliver offers — whether it’s a 1:1, a course, or memberships. Sales strategies like a binge & buy marketplace are offered by MemberVault. MemberVault boasts features like quiz questions, engagement tracking and gamification, to keep members engaged.

    $19

    per month

    ServiceTitan

    Score7.4 out of 10
    N/AServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…

    $125

    per technician/per month

    Pricing
    MemberVaultServiceTitan
    Editions & Modules
    5 Product Plan - Monthly
    $19
    per month
    15 Product Plan - Monthly
    $49
    per month
    Unlimited Plan - Monthly
    $99
    per month
    5 Product Plan - Annually
    $190
    per year
    15 Product Plan - Annually
    $490
    per year
    Unlimited Plan - Anually
    $990
    per year
    ServiceTitan
    $125
    per technician/per month
    ServiceTitan
    $398
    per month
    Offerings
    Pricing Offerings
    MemberVaultServiceTitan
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details
    More Pricing Information
    Community Pulse
    MemberVaultServiceTitan
    Considered Both Products
    MemberVault
    No answer on this topic
    ServiceTitan
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    63%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    No answers on this topic
    63%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    50%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    No answers on this topic
    33%
    Implementation went as expected
    2 Answers
    Best Alternatives
    MemberVaultServiceTitan
    Small Businesses
    No answers on this topic
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MemberVaultServiceTitan
    Likelihood to Recommend
    8.0
    (1 ratings)
    3.5
    (14 ratings)
    Usability
    -
    (0 ratings)
    4.1
    (2 ratings)
    User Testimonials
    MemberVaultServiceTitan
    Likelihood to Recommend
    MemberVault
    I recommend it for those who are maybe 1-2 employees in their business--in other words, people just starting online with their business. It's priced right, so you can still make money with few sales. Plus, the ongoing support really helps you understand how to navigate the platform. It probably wouldn't be as great for someone who has thousands of people taking a course or someone who can afford a platform like Kajabi, where you can have everything right there. Because it doesn't host everything you need, it is for the frugally minded or smaller clientele biz owner.
    Incentivized
    Read full review
    ServiceTitan
    ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.
    Incentivized
    Read full review
    Pros
    MemberVault
    • They have great customer support.
    • They are priced in a reasonable way for even small business owners.
    • You can display all of your products on one page.
    • They have weekly support through Zoom meetings.
    Incentivized
    Read full review
    ServiceTitan
    • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
    • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
    • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
    Incentivized
    Read full review
    Cons
    MemberVault
    • I do wish you could host video right on the platform. You can't now but have to use other video sites.
    • I wish you could tailor the domain to reflect back to a page on your website.
    • I like the marketplace page but wish you could design it a little bit differently.
    • It's hard for people to cancel a subscription on their own.
    Incentivized
    Read full review
    ServiceTitan
    • We'd like to be able to text estimates (currently, email is the only function)
    • We'd like to have audit trails on Customer and Location records (currently only at the job level)
    • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
    Incentivized
    Read full review
    Usability
    MemberVault
    No answers on this topic
    ServiceTitan
    I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.
    Incentivized
    Read full review
    Alternatives Considered
    MemberVault
    Both Teachable and Kajabi are much higher priced. I feel like the look of Teachable is no better than MemberVault, and so I wouldn't want to pay more for that platform. Kajabi is much more aesthetically pleasing in how it looks and all you can do, but the price is at least 3-4 times more per month. I also wanted a platform that would let me have few people, and they let me start on a free plan initially. The others did not.
    Incentivized
    Read full review
    ServiceTitan
    autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them
    Read full review
    Return on Investment
    MemberVault
    • Since starting with MemberVault 4 years ago, I went from 0 customers to 850 clients, with about 220 paying customers.
    • I've grown my mailing list by about 1000 by using this platform.
    • I wish they worked with all email providers because I have to pay more for Zapier. This hurts my sales profit.
    • Their plan to grandfather us into the price we originally paid helps me save money each year as I add more products.
    Incentivized
    Read full review
    ServiceTitan
    • We can more effectively retain customers and send them offers if it's been a while since their last visit.
    • Our cash flow has dramatically improved because now the technicians invoice everything.
    • We can get estimates out the door within the hour, not days later.
    Incentivized
    Read full review
    ScreenShots

    ServiceTitan Screenshots

    Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board