TrustRadius

MiContact Center vs. OpenText CX-E Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
OpenText CX-E Voice
Score 8.0 out of 10
Small Businesses (1-50 employees)
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
Pricing
MiContact CenterOpenText CX-E Voice
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
No answers on this topic
Offerings
Pricing Offerings
MiContact CenterOpenText CX-E Voice
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MiContact CenterOpenText CX-E Voice
Features
MiContact CenterOpenText CX-E Voice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
2% above category average
OpenText CX-E Voice
9.3
2 Ratings
11% above category average
Agent dashboard9.01 Ratings10.02 Ratings
Validate callers8.01 Ratings10.02 Ratings
Outbound response9.02 Ratings10.02 Ratings
Call forwarding8.42 Ratings9.52 Ratings
Click-to-call (CTC)9.52 Ratings9.52 Ratings
Warm transfer9.01 Ratings9.52 Ratings
Predictive dialing7.52 Ratings10.01 Ratings
Interactive voice response9.52 Ratings9.02 Ratings
REST APIs8.01 Ratings9.02 Ratings
Call scripts8.01 Ratings8.52 Ratings
Call tracking9.02 Ratings10.01 Ratings
Multichannel integration8.01 Ratings8.01 Ratings
CRM software integration8.01 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
2 Ratings
4% above category average
OpenText CX-E Voice
8.9
2 Ratings
8% above category average
Inbound call routing8.52 Ratings10.02 Ratings
Omnichannel inbound routing9.01 Ratings10.01 Ratings
Recording8.52 Ratings8.52 Ratings
Quality management8.52 Ratings8.01 Ratings
Call analytics8.01 Ratings9.01 Ratings
Historical reporting9.01 Ratings9.02 Ratings
Live reporting9.01 Ratings10.01 Ratings
Customer surveys9.01 Ratings8.01 Ratings
Customer interaction analytics8.01 Ratings8.01 Ratings
Best Alternatives
MiContact CenterOpenText CX-E Voice
Small Businesses
CloudTalk
CloudTalk
Score 7.6 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.6 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterOpenText CX-E Voice
Likelihood to Recommend
9.5
(2 ratings)
8.0
(4 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
MiContact CenterOpenText CX-E Voice
Likelihood to Recommend
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
OpenText
OpenText CX-E Voice has been a solid and reliable application and a valuable component of our voice infrastructure. Support has been consistently excellent.
SC
Read full review
Pros
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
OpenText
  • Call recording is useful. It was quite needed actually because it does not just help with keeping records, but also feedback for the employee because if something gets escalated, we can go through the call again to see where mistakes can be avoided in the future.
  • IVR is another well thought out tool.
  • Ability to distribute calls is top notch.
Verified User
Anonymous
Read full review
Cons
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
OpenText
  • Pricing Tier
  • Glitch during call sometimes.
  • Regular enhancements for every release.
Verified User
Anonymous
Read full review
Usability
Mitel Networks Corporation
No answers on this topic
OpenText
Apart from reports, OpenText CX-E Voice ease of use is consistently excellent
SC
Read full review
Alternatives Considered
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
OpenText
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
Verified User
Anonymous
Read full review
Return on Investment
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
OpenText
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
AB
Amit Bernstein
Cyber security consultant
Read full review
ScreenShots

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).