MiContact Center vs. Twilio
MiContact Center vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
MiContact Center | N/A | Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
MiContact Center | Twilio | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
MiContact Center | Twilio | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
MiContact Center | Twilio | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
MiContact Center | Twilio | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
MiContact Center | Twilio | |
---|---|---|
Likelihood to Recommend | 9.5 (2 ratings) | 6.4 (68 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 6.5 (14 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
MiContact Center | Twilio | |
---|---|---|
Likelihood to Recommend | Mitel Networks Corporation | Twilio |
Pros | Mitel Networks Corporation | Twilio |
Cons | Mitel Networks Corporation | Twilio |
Likelihood to Renew | Mitel Networks Corporation No answers on this topic | Twilio |
Usability | Mitel Networks Corporation No answers on this topic | Twilio |
Performance | Mitel Networks Corporation No answers on this topic | Twilio |
Support Rating | Mitel Networks Corporation No answers on this topic | Twilio |
Implementation Rating | Mitel Networks Corporation No answers on this topic | Twilio |
Alternatives Considered | Mitel Networks Corporation | Twilio |
Contract Terms and Pricing Model | Mitel Networks Corporation No answers on this topic | Twilio |
Return on Investment | Mitel Networks Corporation | Twilio |
ScreenShots | Twilio Screenshots |