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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Access

    Score7.5 out of 10
    N/AMicrosoft Access is a database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools.

    $139.99

    per PC

    Oncontact CRM (discontinued)

    Score4.8 out of 10
    N/AOnContact was customer relationship management software for sales and marketing automation, available through either cloud or on-premise deployment. It was acquired by Workwise LLC, which was in turn acquired by Aptean, and is no longer available for sale.N/A
    Pricing
    Microsoft AccessOncontact CRM (discontinued)
    Editions & Modules
    Microsoft Access
    $139.99
    per PC
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft AccessOncontact CRM (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft AccessOncontact CRM (discontinued)
    Considered Both Products
    Microsoft
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    29 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    29 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    28 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    19 Answers
    No answers on this topic
    Implementation went as expected
    91%
    Implementation went as expected
    21 Answers
    No answers on this topic
    Features
    Microsoft AccessOncontact CRM (discontinued)
    Relational Databases
    Comparison of Relational Databases features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    7.7
    3 Ratings
    5% below category average
    Oncontact CRM (discontinued)
    -
    Ratings
    ACID compliance7.02 Ratings00 Ratings
    Database monitoring8.02 Ratings00 Ratings
    Database locking8.03 Ratings00 Ratings
    Encryption7.02 Ratings00 Ratings
    Disaster recovery7.73 Ratings00 Ratings
    Flexible deployment8.02 Ratings00 Ratings
    Multiple datatypes8.03 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    5.0
    2 Ratings
    44% below category average
    Customer data management / contact management00 Ratings4.82 Ratings
    Workflow management00 Ratings4.42 Ratings
    Territory management00 Ratings4.82 Ratings
    Opportunity management00 Ratings5.32 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings9.01 Ratings
    Contract management00 Ratings3.92 Ratings
    Quote & order management00 Ratings3.92 Ratings
    Interaction tracking00 Ratings4.42 Ratings
    Channel / partner relationship management00 Ratings4.82 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    3.6
    2 Ratings
    73% below category average
    Case management00 Ratings5.32 Ratings
    Call center management00 Ratings4.42 Ratings
    Help desk management00 Ratings1.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    8.5
    1 Ratings
    9% above category average
    Lead management00 Ratings8.01 Ratings
    Email marketing00 Ratings9.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    9.0
    1 Ratings
    16% above category average
    Task management00 Ratings9.01 Ratings
    Reporting00 Ratings9.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    8.7
    1 Ratings
    13% above category average
    Forecasting00 Ratings9.01 Ratings
    Pipeline visualization00 Ratings8.01 Ratings
    Customizable reports00 Ratings9.01 Ratings
    Customization
    Comparison of Customization features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    4.9
    2 Ratings
    44% below category average
    Custom fields00 Ratings4.42 Ratings
    Custom objects00 Ratings4.42 Ratings
    Scripting environment00 Ratings3.92 Ratings
    API for custom integration00 Ratings7.01 Ratings
    Security
    Comparison of Security features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    10.0
    1 Ratings
    17% above category average
    Single sign-on capability00 Ratings10.01 Ratings
    Role-based user permissions00 Ratings10.01 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    7.0
    1 Ratings
    7% below category average
    Social data00 Ratings7.01 Ratings
    Social engagement00 Ratings7.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    7.0
    1 Ratings
    7% below category average
    Marketing automation00 Ratings7.01 Ratings
    Platform
    Comparison of Platform features of Microsoft Access and Oncontact CRM (discontinued)
    Feature
    Microsoft Access
    -
    Ratings
    Oncontact CRM (discontinued)
    8.0
    1 Ratings
    5% above category average
    Mobile access00 Ratings8.01 Ratings
    Best Alternatives
    Microsoft AccessOncontact CRM (discontinued)
    Small Businesses
    Amazon RDS
    Score8.1 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    SingleStore
    Score8.2 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    SAP IQ
    Score5.4 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft AccessOncontact CRM (discontinued)
    Likelihood to Recommend
    7.4
    (102 ratings)
    4.8
    (2 ratings)
    Likelihood to Renew
    10.0
    (15 ratings)
    10.0
    (1 ratings)
    Usability
    7.6
    (8 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.4
    (5 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft AccessOncontact CRM (discontinued)
    Likelihood to Recommend
    Microsoft
    As a Material Purchasing/Planning/inventory tracking application, Microsoft Access serves its purpose well. It's presentation is clean, data entry is simple and the ability to customize search fields is welcome. It does, however, come with some caveats; namely, when setting search filters and the need arises to back up a step or two, with Microsoft Access you have to reset, or "clear all", adding extra steps/time to a query.
    Incentivized
    Read full review
    Discontinued Products
    Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Very easy to create entity-relationship diagrams for various tables and designing mock layouts.
    • Really easy to navigate as it hold[s] the classic Microsoft UI. Another good thing is that it comes with the complete MS Office Suite.
    • It is really fast when joining multiple tables no matter what type of join.
    • Works on pretty much same SQL scripts so no need to learn a new language!
    Incentivized
    Read full review
    Discontinued Products
    • Company Name
    • Contacts
    Incentivized
    Read full review
    Cons
    Microsoft
    • Microsoft Access has not really changed at all for several years. It might be nice to see some upgrades and changes.
    • The help info is often not helpful. Need more tutorials for Microsoft Access to show how to do specific things.
    • Be careful naming objects such as tables, forms, etc. Names that are too long can get cut off in dialog boxes to choose a table, form, report, etc. So, I wish they would have resizable dialog boxes to allow you to see objects with long names.
    • I wish it could show me objects that are not in use in the database for current queries, tables, reports, forms, and macros. That way unused objects can be deleted without worrying about losing a report or query because you deleted the underlying object.
    Incentivized
    Read full review
    Discontinued Products
    • Customization could be easier. Just about anything is possible, but the learning curve is steep.
    • More focus on mass loading
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    I and the rest of my team will renew our Microsoft Access in the future because we use and maintain many different applications and databases created using Microsoft Access so we will need to maintain them in the future. Additionally, it is a standard at our place of work so it is at $0 cost to us to use. Another reason for renewing Microsoft Access is that we just don' t have the resources needed to extend into a network of users so we need to remain a single-desktop application at this time.
    Read full review
    Discontinued Products
    The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
    Incentivized
    Read full review
    Usability
    Microsoft
    Microsoft Access is easy to use. It is compatible with spreadsheets. It is a very good data management tool. There is scope to save a large amount of data in one place. For using this database, one does not need much training, can be shared among multiple users. This database has to sort and filtering features which seem to be very useful.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Reliability and Availability
    Microsoft
    I don't think the program has ever failed me. It is one of those programs where there is always a solution if you know where to look.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Microsoft
    While I have never contacted Microsoft directly for product support, for some reason there's a real prejudice against MS Access among most IT support professionals. They are usually discouraging when it comes to using MS Access. Most of this is due to their lack of understanding of MS Access and how it can improve one's productivity. If Microsoft invested more resources towards enhancing and promoting the use of MS Access then maybe things would be different.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Implementation Rating
    Microsoft
    there is no key idea, since it is easy to implement Microsoft Access
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Microsoft
    Excel is a fantastic - robust application that can do so much so easily. Its easy to train and understand. However - excel does not provide a reporting function and that is typically where we will suggest a move to [Microsoft] Access. [Microsoft] Access requires a little more knowledge of data manipulation.
    Incentivized
    Read full review
    Discontinued Products
    • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
    • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Not having to recreate queries or reports every time you want to use them.
    • Once an item is created and saved as part of the database, you save manpower by not having to recreate them.
    • ROI from a usability standpoint is great. Solid product with great functionality that requires low maintenance usually.
    Incentivized
    Read full review
    Discontinued Products
    • Don't know, I only use occasionally
    Incentivized
    Read full review
    ScreenShots