What users are saying about
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523 Ratings
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Top Rated
195 Ratings

Microsoft Dynamics 365

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Score 7.5 out of 101

MindManager

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Top Rated
195 Ratings
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Score 9.2 out of 101

Likelihood to Recommend

Microsoft Dynamics 365

Typical customer relationship management is great. Accounts, Contacts, Leads, Opportunities, etc. Those are obvious. But where it really shines is in the customization and integration with other Microsoft tools. Outlook connection for painless contact creation or tracking email communication. SharePoint and Office 365 Group connection to store documents related to a client and allow others to collaborate on overlapping data without additional D365 licenses (or at least get the much more cost-effective Team Member licenses to read data but make only limited edits). Or, full-on model-driven PowerApps, allowing quick development of custom line-of-business applications whose data can be related to other "standard" business records, like the "normal" CRM records. And the connection to Flow allows for hundreds of other systems to be connected to D365 and allows you to automate business process. Or, other third-party tools, such as Tibco Scribe, can be used to pass data back and forth between systems.
No photo available

MindManager

  • MM is superb for brainstorming - individually or with a group.
  • MM is superb for quickly focusing a group down the key elements of a discussion, plan or strategy.
  • I have found MM less useful in making Presentation material for said groups.
  • With each new MM version, the features and options get more refined and useful in the above-mentioned areas.
The notification/alarm function was pitiful and more recently has been vastly improved. It is still not "Google Calendar" replacement material, which I would like it to be.
John Griffith profile photo

Feature Rating Comparison

Sales Force Automation

Microsoft Dynamics 365
8.1
MindManager
Customer data management / contact management
Microsoft Dynamics 365
8.5
MindManager
Workflow management
Microsoft Dynamics 365
8.0
MindManager
Territory management
Microsoft Dynamics 365
8.4
MindManager
Opportunity management
Microsoft Dynamics 365
8.5
MindManager
Integration with email client (e.g., Outlook or Gmail)
Microsoft Dynamics 365
8.5
MindManager
Contract management
Microsoft Dynamics 365
7.3
MindManager
Quote & order management
Microsoft Dynamics 365
7.5
MindManager
Interaction tracking
Microsoft Dynamics 365
8.3
MindManager
Channel / partner relationship management
Microsoft Dynamics 365
8.3
MindManager

Customer Service & Support

Microsoft Dynamics 365
8.3
MindManager
Case management
Microsoft Dynamics 365
8.7
MindManager
Call center management
Microsoft Dynamics 365
8.0
MindManager
Help desk management
Microsoft Dynamics 365
8.3
MindManager

Marketing Automation

Microsoft Dynamics 365
7.8
MindManager
Lead management
Microsoft Dynamics 365
8.1
MindManager
Email marketing
Microsoft Dynamics 365
7.6
MindManager

CRM Project Management

Microsoft Dynamics 365
7.6
MindManager
Task management
Microsoft Dynamics 365
7.6
MindManager
Billing and invoicing management
Microsoft Dynamics 365
7.8
MindManager
Reporting
Microsoft Dynamics 365
7.4
MindManager

CRM Reporting & Analytics

Microsoft Dynamics 365
7.8
MindManager
Forecasting
Microsoft Dynamics 365
7.2
MindManager
Pipeline visualization
Microsoft Dynamics 365
8.5
MindManager
Customizable reports
Microsoft Dynamics 365
7.8
MindManager

Customization

Microsoft Dynamics 365
7.9
MindManager
Custom fields
Microsoft Dynamics 365
8.0
MindManager
Custom objects
Microsoft Dynamics 365
8.0
MindManager
Scripting environment
Microsoft Dynamics 365
7.5
MindManager
API for custom integration
Microsoft Dynamics 365
8.1
MindManager

Security

Microsoft Dynamics 365
8.8
MindManager
Single sign-on capability
Microsoft Dynamics 365
8.8
MindManager
Role-based user permissions
Microsoft Dynamics 365
8.8
MindManager

Social CRM

Microsoft Dynamics 365
7.9
MindManager
Social data
Microsoft Dynamics 365
7.8
MindManager
Social engagement
Microsoft Dynamics 365
7.9
MindManager

Integrations with 3rd-party Software

Microsoft Dynamics 365
7.8
MindManager
Marketing automation
Microsoft Dynamics 365
7.9
MindManager
Compensation management
Microsoft Dynamics 365
7.8
MindManager

Platform

Microsoft Dynamics 365
7.7
MindManager
Mobile access
Microsoft Dynamics 365
7.7
MindManager

Pros

Microsoft Dynamics 365

  • Provisioning and initial deployment are a breeze and completed within a day or less after receiving the licences.
  • Customizations and configuring the database instances is extremely simple as long as changes and enhancements are implemented cautiously and with purpose.
  • Integration with other Microsoft applications is one of the top selling points, such as Outlook for tracking email to Dynamics 35, data connections to Excel for refreshing data exports, PowerBI, Flow, & PowerApps
  • Advanced Find querying is one of the easiest tools to quickly get and save data accessed regularly.
  • The native Microsoft mobile tablet and phone app can be implemented with minimal extra work or configurations.
  • Ability to 100% fully implement (and integrate with other Microsoft platforms) with no code whatsoever (100% no code SaaS!) saving time any money for quick deployments.
  • The Dynamics 365 community is massive for forum support and user group networks.
Justin Pink profile photo

MindManager

  • The ability to apply it to almost any situation that requires the organization of ideas, concepts and/or facts.
  • The ease with which a map can be changed, almost totally if necessary, without the loss of any content.
  • The ease with which the tool is implemented to its full conceptual power.
  • The ease with which ideas are communicated to others who did not do the map building themselves.
  • The potential for collaborative efforts in developing thoughts, plans, etc.
Willem Kymmell profile photo

Cons

Microsoft Dynamics 365

  • Customization is tricky with Microsoft Dynamics 365. Javascript is primarily used, and due to this most business edition users keep their solution as "out of the box" as possible to save time and cost.
  • The out of the box interface is clunky, and those who do not want to customize the interface will lose time figuring out and navigating through the complex interface.
  • To get the most out of Microsoft Dynamics 365, you need integrations with the rest of Microsoft's suite, which incurs more cost and can make it so you're putting all your "eggs in one basket".
Alexander Cooper profile photo

MindManager

  • I would like to be able to readily select groups of topics and apply formatting e.g. circle three topics and have them collectively outlined or colored
  • Would be nice to have a small collection of the icons that I use most frequently in a group on the top bar so I can easily drag and drop
  • Its a bit cumbersome to generate custom formats
  • I've had trouble configuring this latest version to attach emails from Outlook which was a really useful feature for my dashboard
Thomas OConnell profile photo

Likelihood to Renew

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen profile photo

MindManager

MindManager 9.7
Based on 20 answers
I feel the main issues of the old Mindjet seem to be gone with the
Corel purchase. With the huge advance of sharing via browser HTML even 1
user can affect many. And, actually, using MM kind of forced my rigid
brain to rethink how I categorize and classify information/projects.
The
idea of paying $69USD for an annual cost is more than fair and a great
model for Corel/Mindjet to keep rolling out improvements!
Thomas Kleinschmidt, CIM(R) profile photo

Usability

Microsoft Dynamics 365

Microsoft Dynamics 365 9.5
Based on 7 answers
Things can always be better, but the recent improvements with the Unified Interface have improved both the mobile version and the web application. And effectively making D365 CE customization, formerly known as XRM, part of the Power Platform as a model-driven PowerApp says a lot about the focus for Microsoft. They've vastly modernized the interface for customizers even in the last six months, and with CRM data now being the Common Data Service, this only goes to show that Microsoft will continue to focus on D365 CE functionality and make more and more usability improvements. Microsoft only continues to connect D365 CE to other tools, obviously PowerApps but Flow, SharePoint, Office 365 Groups, OneNote, and Power BI as well, for example, making the tools even more powerful than they are alone. They become both easier to use and can make solving real business problems easier as well.
No photo available

MindManager

MindManager 8.5
Based on 6 answers
One of the best software programs ever. Always my go-to program for most things.
Greg Cimmarrusti, PMP profile photo

Reliability and Availability

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

MindManager

MindManager 9.1
Based on 3 answers
Old MM versions were an issue. No issues since 2018 anyway!
Thomas Kleinschmidt, CIM(R) profile photo

Performance

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

MindManager

MindManager 9.1
Based on 2 answers
No issues even with large maps and held in the cloud.
Thomas Kleinschmidt, CIM(R) profile photo

Support

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski profile photo

MindManager

MindManager 8.6
Based on 5 answers
Occasionally I do have a bit of a back and forth via email...WHEREAS a quick POTC (plain old telephone call) would probably be best all concerned.
Perhaps a telephone-based Super premium support service (might be there but I might not know about it).
Thomas Kleinschmidt, CIM(R) profile photo

Online Training

Microsoft Dynamics 365

Microsoft Dynamics 365 7.5
Based on 2 answers
No answer on this topic is available.

MindManager

MindManager 6.4
Based on 1 answer
The videos are not well categorized...I had to do a bit of digging to get what I wanted and many videos on older versions. If Mindjet was to improve the titles used that would help.
Thomas Kleinschmidt, CIM(R) profile photo

Implementation

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle profile photo

MindManager

MindManager 9.1
Based on 3 answers
No answer on this topic is available.

Alternatives Considered

Microsoft Dynamics 365

  • I converted a company from JD Edwards CRM to MS Dynamics CRM 4.0. I had very limited experience with the JD Edwards CRM, but my overall impression of the JDE CRM is that JDE is not a CRM system but an ERP system. It seemed that the CRM piece of JDE was added-on as a last minute, "let's stay with the times" module. It was very simplistic and lacked structure. My experience with the JDE CRM system was in 2008-2009.
  • I converted a very small division of my current company from SalesForce into CRM. I had limited visibility to the SalesForce system. It seemed that there was a limited ability to customize the system. It was also difficult to export all of the data from SalesForce for import into MS Dynamics CRM. This was done in 2010.
In both of my experiences, the end user feedback after the conversion was priceless. In both situations, the end-users felt that the new system (MS Dynamics CRM) was much easier to use than the previous systems that the used.
Christina Bayley profile photo

MindManager

I like that MindManager is local software instead of a cloud-based service like MindMeister. This lets me work on a map even when I don't have internet access. It's also faster and more fully-featured.Visio is a cumbersome tool for mind mapping, as it is optimized for design more than rapid entry and organizing.
David Lenef profile photo

Scalability

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

MindManager

MindManager 9.1
Based on 2 answers
Unlimited...issue I had was nomenclature, but info/project classification/methodology address that.
Thomas Kleinschmidt, CIM(R) profile photo

Return on Investment

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
No photo available

MindManager

  • Most recent example: Initiated a committee to set direction on how to most effectively assist the working poor and at-risk populations within our five county region. Mind mapping allowed the team of 10 - 12 people to absorb the ALICE (Asset Limited Income Constrained Employed) data for the region and determine which groups were most at risk and which groups State and Federal funds my be able to most effectively assist. Three to five maps allowed adequate data absorption by the team to set the 1 to 3 year strategy within a relatively short period of time and start implementation.
  • Have used the tool in the past for strategic planning for corporate business teams in areas of profit management, quality performance, business reliability, safety improvement with varying degrees of success. Typically the mapping process has contributed greatly to both defining the strategy and implementing.
Marcus James profile photo

Screenshots

Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

MindManager

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Microsoft Dynamics 365
7.9
MindManager
9.7

Likelihood to Renew

Microsoft Dynamics 365
7.9
MindManager
9.7

Usability

Microsoft Dynamics 365
9.5
MindManager
8.5

Reliability and Availability

Microsoft Dynamics 365
MindManager
9.1

Performance

Microsoft Dynamics 365
MindManager
9.1

Support

Microsoft Dynamics 365
10.0
MindManager
8.6

Online Training

Microsoft Dynamics 365
7.5
MindManager
6.4

Implementation

Microsoft Dynamics 365
9.2
MindManager
9.1

Scalability

Microsoft Dynamics 365
MindManager
9.1

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