What users are saying about
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542 Ratings
28 Ratings

Microsoft Dynamics 365

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542 Ratings
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Score 7.7 out of 100
28 Ratings
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Score 4.4 out of 100

Likelihood to Recommend

Microsoft Dynamics 365

Typical customer relationship management is great. Accounts, Contacts, Leads, Opportunities, etc. Those are obvious. But where it really shines is in the customization and integration with other Microsoft tools. Outlook connection for painless contact creation or tracking email communication. SharePoint and Office 365 Group connection to store documents related to a client and allow others to collaborate on overlapping data without additional D365 licenses (or at least get the much more cost-effective Team Member licenses to read data but make only limited edits). Or, full-on model-driven PowerApps, allowing quick development of custom line-of-business applications whose data can be related to other "standard" business records, like the "normal" CRM records. And the connection to Flow allows for hundreds of other systems to be connected to D365 and allows you to automate business process. Or, other third-party tools, such as Tibco Scribe, can be used to pass data back and forth between systems.
Anonymous | TrustRadius Reviewer

MYOB

For a smaller business who isn't interested in having more than one user I think MYOB can serve them well. But if they want multiple users or are using virtual assistants there are better cloud based apps that are much more affordable and have far greater enhancements as well as integrations
Stephen Lalla | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Microsoft Dynamics 365
8.0
MYOB
Customer data management / contact management
Microsoft Dynamics 365
8.5
MYOB
Workflow management
Microsoft Dynamics 365
7.8
MYOB
Territory management
Microsoft Dynamics 365
8.0
MYOB
Opportunity management
Microsoft Dynamics 365
8.6
MYOB
Integration with email client (e.g., Outlook or Gmail)
Microsoft Dynamics 365
8.3
MYOB
Contract management
Microsoft Dynamics 365
7.5
MYOB
Quote & order management
Microsoft Dynamics 365
7.5
MYOB
Interaction tracking
Microsoft Dynamics 365
8.1
MYOB
Channel / partner relationship management
Microsoft Dynamics 365
8.0
MYOB

Customer Service & Support

Microsoft Dynamics 365
8.3
MYOB
Case management
Microsoft Dynamics 365
8.6
MYOB
Call center management
Microsoft Dynamics 365
7.8
MYOB
Help desk management
Microsoft Dynamics 365
8.4
MYOB

Marketing Automation

Microsoft Dynamics 365
8.1
MYOB
Lead management
Microsoft Dynamics 365
8.3
MYOB
Email marketing
Microsoft Dynamics 365
7.8
MYOB

CRM Project Management

Microsoft Dynamics 365
7.8
MYOB
Task management
Microsoft Dynamics 365
7.7
MYOB
Billing and invoicing management
Microsoft Dynamics 365
7.9
MYOB
Reporting
Microsoft Dynamics 365
7.7
MYOB

CRM Reporting & Analytics

Microsoft Dynamics 365
7.9
MYOB
Forecasting
Microsoft Dynamics 365
7.5
MYOB
Pipeline visualization
Microsoft Dynamics 365
8.5
MYOB
Customizable reports
Microsoft Dynamics 365
7.7
MYOB

Customization

Microsoft Dynamics 365
8.1
MYOB
4.5
Custom fields
Microsoft Dynamics 365
8.3
MYOB
Custom objects
Microsoft Dynamics 365
8.2
MYOB
Scripting environment
Microsoft Dynamics 365
7.9
MYOB
API for custom integration
Microsoft Dynamics 365
8.2
MYOB
4.0
Plug-ins
Microsoft Dynamics 365
MYOB
5.0

Security

Microsoft Dynamics 365
8.8
MYOB
6.1
Single sign-on capability
Microsoft Dynamics 365
8.8
MYOB
6.4
Role-based user permissions
Microsoft Dynamics 365
8.8
MYOB
5.8

Social CRM

Microsoft Dynamics 365
7.7
MYOB
Social data
Microsoft Dynamics 365
7.6
MYOB
Social engagement
Microsoft Dynamics 365
7.8
MYOB

Integrations with 3rd-party Software

Microsoft Dynamics 365
8.0
MYOB
Marketing automation
Microsoft Dynamics 365
8.1
MYOB
Compensation management
Microsoft Dynamics 365
7.9
MYOB

Platform

Microsoft Dynamics 365
7.5
MYOB
Mobile access
Microsoft Dynamics 365
7.5
MYOB

Payroll Management

Microsoft Dynamics 365
MYOB
1.4
Pay calculation
Microsoft Dynamics 365
MYOB
2.0
Benefit plan administration
Microsoft Dynamics 365
MYOB
1.0
Direct deposit files
Microsoft Dynamics 365
MYOB
1.0
Salary revision and increment management
Microsoft Dynamics 365
MYOB
1.0
Reimbursement management
Microsoft Dynamics 365
MYOB
2.0

Reporting & Analytics

Microsoft Dynamics 365
MYOB
5.6
Dashboards
Microsoft Dynamics 365
MYOB
3.3
Standard reports
Microsoft Dynamics 365
MYOB
7.1
Custom reports
Microsoft Dynamics 365
MYOB
6.5

General Ledger and Configurable Accounting

Microsoft Dynamics 365
MYOB
4.5
Accounts payable
Microsoft Dynamics 365
MYOB
5.4
Accounts receivable
Microsoft Dynamics 365
MYOB
6.4
Cash management
Microsoft Dynamics 365
MYOB
5.4
Bank reconciliation
Microsoft Dynamics 365
MYOB
7.0
Expense management
Microsoft Dynamics 365
MYOB
7.4
Time tracking
Microsoft Dynamics 365
MYOB
1.0
Fixed asset management
Microsoft Dynamics 365
MYOB
5.5
Multi-currency support
Microsoft Dynamics 365
MYOB
1.0
Multi-division support
Microsoft Dynamics 365
MYOB
1.0
Regulations compliance
Microsoft Dynamics 365
MYOB
5.0
Electronic tax filing
Microsoft Dynamics 365
MYOB
5.0
Self-service portal
Microsoft Dynamics 365
MYOB
4.0

Inventory Management

Microsoft Dynamics 365
MYOB
1.5
Inventory tracking
Microsoft Dynamics 365
MYOB
3.0
Automatic reordering
Microsoft Dynamics 365
MYOB
1.0
Location management
Microsoft Dynamics 365
MYOB
1.0
Manufacturing module
Microsoft Dynamics 365
MYOB
1.0

Order Management

Microsoft Dynamics 365
MYOB
4.9
Pricing
Microsoft Dynamics 365
MYOB
6.1
Order entry
Microsoft Dynamics 365
MYOB
6.5
Credit card processing
Microsoft Dynamics 365
MYOB
1.0
Cost of goods sold
Microsoft Dynamics 365
MYOB
6.0

Pros

Microsoft Dynamics 365

  • Provisioning and initial deployment are a breeze and completed within a day or less after receiving the licences.
  • Customizations and configuring the database instances is extremely simple as long as changes and enhancements are implemented cautiously and with purpose.
  • Integration with other Microsoft applications is one of the top selling points, such as Outlook for tracking email to Dynamics 35, data connections to Excel for refreshing data exports, PowerBI, Flow, & PowerApps
  • Advanced Find querying is one of the easiest tools to quickly get and save data accessed regularly.
  • The native Microsoft mobile tablet and phone app can be implemented with minimal extra work or configurations.
  • Ability to 100% fully implement (and integrate with other Microsoft platforms) with no code whatsoever (100% no code SaaS!) saving time any money for quick deployments.
  • The Dynamics 365 community is massive for forum support and user group networks.
Justin Pink | TrustRadius Reviewer

MYOB

  • Invoices
  • Purchase Orders
Anonymous | TrustRadius Reviewer

Cons

Microsoft Dynamics 365

  • Customization is tricky with Microsoft Dynamics 365. Javascript is primarily used, and due to this most business edition users keep their solution as "out of the box" as possible to save time and cost.
  • The out of the box interface is clunky, and those who do not want to customize the interface will lose time figuring out and navigating through the complex interface.
  • To get the most out of Microsoft Dynamics 365, you need integrations with the rest of Microsoft's suite, which incurs more cost and can make it so you're putting all your "eggs in one basket".
Alexander Cooper | TrustRadius Reviewer

MYOB

  • Allows the client to manipulate dates when that can screw up their books
  • constantly freezes which causes the file to be corrupt
  • force balances the balance sheet
Kati Hesley | TrustRadius Reviewer

Likelihood to Renew

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

MYOB

MYOB 9.5
Based on 2 answers
We have been looking in to other cloud based accounting options.
Anonymous | TrustRadius Reviewer

Usability

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 8 answers
The application handles well in terms of maintaining your master data about customers and it provides you with the steps to form a lead to an actual order. Navigation is fairly easy and you can easily export data to Excel or call out a small graph if needed. The dashboard functionality provides some well-customized overviews for each business area so this a well-used tool for the business.
Anonymous | TrustRadius Reviewer

MYOB

MYOB 10.0
Based on 1 answer
It is easy to use - I just don't agree with restrictions and functionality
Kati Hesley | TrustRadius Reviewer

Support

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

MYOB

MYOB 1.0
Based on 1 answer
They aren't willing to help at all unless you pay
Kati Hesley | TrustRadius Reviewer

Implementation

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

MYOB

MYOB 5.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Microsoft Dynamics 365

  • I converted a company from JD Edwards CRM to MS Dynamics CRM 4.0. I had very limited experience with the JD Edwards CRM, but my overall impression of the JDE CRM is that JDE is not a CRM system but an ERP system. It seemed that the CRM piece of JDE was added-on as a last minute, "let's stay with the times" module. It was very simplistic and lacked structure. My experience with the JDE CRM system was in 2008-2009.
  • I converted a very small division of my current company from SalesForce into CRM. I had limited visibility to the SalesForce system. It seemed that there was a limited ability to customize the system. It was also difficult to export all of the data from SalesForce for import into MS Dynamics CRM. This was done in 2010.
In both of my experiences, the end user feedback after the conversion was priceless. In both situations, the end-users felt that the new system (MS Dynamics CRM) was much easier to use than the previous systems that the used.
Christina Bayley | TrustRadius Reviewer

MYOB

Not even close. Though I will say MYOB had a budget module where Zoho Books doesn't which is one thing severely lacking in Zoho Books. On the other hand, Zoho Books allows for payment processing integration without trying to get a cut from the process whereas MYOB allowed for payment processing but you had to go through their service only and it wasn't cheap.
Stephen Lalla | TrustRadius Reviewer

Return on Investment

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

MYOB

  • MYOB dropped software updates for Apple IOS
  • Lack of software updates / support had a MAJOR NEGATIVE IMPACT
Anonymous | TrustRadius Reviewer

Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

MYOB

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Microsoft Dynamics 365
8.1
MYOB
1.0

Likelihood to Renew

Microsoft Dynamics 365
7.9
MYOB
9.5

Usability

Microsoft Dynamics 365
9.0
MYOB
10.0

Support

Microsoft Dynamics 365
10.0
MYOB
1.0

Online Training

Microsoft Dynamics 365
7.5
MYOB

Implementation

Microsoft Dynamics 365
9.2
MYOB
5.0

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