Microsoft Publisher vs. Square 9 Softworks

Microsoft Publisher is well suited for almost any situation. It is something that I'm sure has far more advanced tools than I use or am aware of, but it is also very simple for entry-level users to create professional documents quickly. I have used it for very involved brochures in real estate scenarios and I have also used it for very simple "Construction Zone" signs at a job site under construction. There are so many uses for this program!

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Square 9 Softworks is really good for internal and external filing services. Square 9 Softworks is also an application that can be utilized for databases to store and extract data. If the volume of your filing isn’t heavy or on a day-to-day basis then I wouldn’t recommend Square 9 Softworks.

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• Design of my quarterly full color magazine: (usually 28-56 pages in length)
• Design of the quarterly planning system used by me and others in the annual conference.
• Design and layout of any document that requires graphics/photos.
• Simple to use with ample flexibility and strength of features

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• The software is very flexible, and the technicians were great at implementing our customizations for the PO project.
• While indexing fields in Global Search, the Key Free tool works great.
• Global Search is well-organized. It's easy to navigate and find your documents.
• The process for completing your project was well done. Communicating with individuals at Square 9 who were responsible for different aspects of the project was easy.

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• Formatting in general. It's a pain to refine a layout in Publisher in my opinion.
• Microsoft is so invested in their approach to software and making it look and feel like an Office 365 application that they inadvertantly cripple applications like Publisher.
• Earlier versions of Publisher gave you a lot more latitude and creative freedom. They were also much easier to work with. Not everything has to look like it's part of Office 365. They did the same ... thing to Access.

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• GlobalSearch could use some enhancements in layout - THIS IS FIXED WITH THE NEWEST VERSION OF GLOBALSEARCH 6.3 and their Sleek GUI GlobalSearch GO! - WELL DONE!
• GlobalSearch could use external sharing of documents THIS IS FIXED WITH THE NEWEST VERSION OF GLOBALSEARCH 6.3 and their Sleek GUI GlobalSearch GO! - WELL DONE!
• GlobalForms could have better formatting tools to enhance the fields and text formatting

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We use this product 2-3 times a month and have not been able to find a comparable alternative.

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We absolutely can't imagine not continuing software maintenance as there are always new additions that improve the system not to mention the excellent tech support when issues are encountered. Response times for troubleshooting are very quick and usually, my issue is resolved in less than an hour after connecting with support.

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There are a few quirks with Microsoft Publisher that make some functions a little tricky for new users at first, but most of our employees are able to figure out the quirks and work around them to use the product for their job. It is relatively high on the scale of usability.

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The items I am searching for are easily found. They are found in at least 95% of the searches. The failure rate generally is related to another employees user error or a template error set up by our Square 9 team in house.

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Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.

With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.

While I have not directly used support for Microsoft Publisher, I have used their help files and found them to be useful. I have also found that most answers that I need can be found through simple web searches and chat platforms. In all though, there are very few times when the preloaded help files have not given me the answers that I need.

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We had one "production down" incident that took about a day to get help on. I think that's a bit too long. The support people seem confident but not that friendly. I feel like I'm bothering them when I get help, but they get the job done.

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It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.

I think the implementation could have gone a little smoother than it did. Now that I know how to use the software, I could do it myself. I feel that as an organization, we could have been a little better prepared. If the consultant was more aware of what we were looking for, they could have assisted in setting up some workflows for us as per the contract. But because we were not prepared, the initial implementation process was a little painful. That said, adding a document management system to ANY business kinda means everyone has to re-think the way they do their work which can be difficult for some staff.

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Microsoft Publisher is more for beginners, or for basic needs, anyone with some familiarity with the Microsoft suite should be able to use it easily. If you’re looking to create something more graphic and advanced, you’d probably want to look into something like InDesign, which is not as user friendly if you’re not familiar with it at all. For basic needs the average employee should be able to use Microsoft Publisher with ease.

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We tried Etrieve before Square 9 and it never got off the ground. Our requirements were too complex and the platform could not accommodate them. Square 9 offered the flexibility and customization we needed from the start. Support worked with us to build workflows that actually fit our processes instead of forcing us into a rigid structure.

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The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.

• we have invested on our Microsoft license for our team and that has made a very big productivity for making banners and holdings for our projects as making it from third party would cost much higher and the return is very well over the comparison with third-party vendors
• Functionality is very easy, so we don’t have to train much to get it in production and use it efficiently so we don’t have to invest much on training and learning things and we can work on it directly with a very basic knowledge as well
• It has functionality to get stored and share things directly to the OneDrive and using curated links, which is very secure and reliable to transfer files without losing picture and banners quality and share them in lossless quality.

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• Reduction in human error through manual data entry process now being automated
• Reduction in cost due to automation allowing the function to not require a full time employee
• Reduction in time spent performing the previous manual tasks. Example: on our consolidated shipment days, it could take doc clerk 2-3 hours to prepare master document package. This has been reduced to 30 minutes or less (depending on size of shipment and time needed for OCR to complete)

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