Microsoft System Center Operations Manager (SCOM) vs. Splunk IT Service Intelligence (ITSI)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft System Center Operations Manager (SCOM)
Score 7.2 out of 10
N/A
Microsoft's System Center Operations Manager (SCOM) is a monitoring and application performance management option, with the core datacenter and cloud-based systems monitoring.N/A
Splunk IT Service Intelligence (ITSI)
Score 8.3 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
Pricing
Microsoft System Center Operations Manager (SCOM)Splunk IT Service Intelligence (ITSI)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft System Center Operations Manager (SCOM)Splunk IT Service Intelligence (ITSI)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft System Center Operations Manager (SCOM)Splunk IT Service Intelligence (ITSI)
Top Pros
Top Cons
Features
Microsoft System Center Operations Manager (SCOM)Splunk IT Service Intelligence (ITSI)
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Microsoft System Center Operations Manager (SCOM)
6.1
22 Ratings
22% below category average
Splunk IT Service Intelligence (ITSI)
-
Ratings
Application monitoring5.020 Ratings00 Ratings
Database monitoring9.022 Ratings00 Ratings
Threshold alerts10.022 Ratings00 Ratings
Predictive capabilities2.020 Ratings00 Ratings
Application performance management console3.019 Ratings00 Ratings
Collaboration tools6.017 Ratings00 Ratings
Out-of-the box templates to monitor applications4.020 Ratings00 Ratings
Application dependency mapping and thresholding4.018 Ratings00 Ratings
Virtualization monitoring7.020 Ratings00 Ratings
Server availability and performance monitoring10.021 Ratings00 Ratings
Server usage monitoring and capacity forecasting8.021 Ratings00 Ratings
IT Asset Discovery5.018 Ratings00 Ratings
Best Alternatives
Microsoft System Center Operations Manager (SCOM)Splunk IT Service Intelligence (ITSI)
Small Businesses
GitLab
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Score 8.8 out of 10
Sentry
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Score 8.8 out of 10
Medium-sized Companies
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.3 out of 10
Sentry
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Score 8.8 out of 10
Enterprises
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ManageEngine Site24x7
Score 9.3 out of 10
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Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft System Center Operations Manager (SCOM)Splunk IT Service Intelligence (ITSI)
Likelihood to Recommend
8.0
(25 ratings)
8.9
(26 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(2 ratings)
Support Rating
7.3
(8 ratings)
8.9
(2 ratings)
User Testimonials
Microsoft System Center Operations Manager (SCOM)Splunk IT Service Intelligence (ITSI)
Likelihood to Recommend
Microsoft
More appropriate for:
  • Pure Microsoft ecosystem environments (Windows Server and SQL server) and the most common Linux and UNIX platforms.
  • Environments where cost is less of a factor than settling on a single platform for monitoring
  • Environments where the administrators are familiar with the setup and installation of SCOM.
Less appropriate for:
  • Pure UNIX/Linux shops, especially versions not supported out of the box by SCOM.
  • Shops that cannot afford the engagement to setup/configure and maintain on a continuous basis.
  • Shops that cannot dedicate personnel to the care and feeding of SCOM, especially when supporting larger environments.
Read full review
Splunk
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Pros
Microsoft
  • Allows us to visualize our systems in a single interface and see the status of health as well as relevant performance metrics.
  • A flexible and powerful interface with active alerting covering domain controllers, SQL servers, etc...
  • Allows you to customize your views and workspaces for specific tasks and needs.
  • Reporting is powerful and flexible.
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Splunk
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Cons
Microsoft
  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
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Splunk
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Likelihood to Renew
Microsoft
No answers on this topic
Splunk
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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Support Rating
Microsoft
Hard to get support. The product is not being actively developed anymore, so it is hard to get new features for the product.
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Splunk
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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Alternatives Considered
Microsoft
We used Altiris and WSUS and in the beginning Altiris had the better admin interface than SCOM, but it is no longer the case as SCOM has refined their admin interface. Altiris still has better and more robust group assignments for management roles and those two other tools can better manage non Windows OS devices than SCOM but for a large enterprise Windows shop, if you can afford it, SCOM is the way to go.
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Splunk
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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Return on Investment
Microsoft
  • It has allowed us to provide an Enterprise Event/Alert management solution to the Global company
  • It has taken a long time to get it to provide valuable alerts and information, lots of user resources and investment.
  • It assists with 24/7 monitoring and out of hours support
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Splunk
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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ScreenShots