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45 Ratings
110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Splunk IT Service Intelligence (ITSI)

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45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

    Application Performance Management

    8.8

    Microsoft System Center Operations Manager (SCOM)

    88%

    Splunk IT Service Intelligence (ITSI)

    Feature Set Not Supported
    N/A
    Microsoft System Center Operations Manager (SCOM) ranks higher in 12/12 features

    Application monitoring

    8.9
    89%
    22 Ratings
    N/A
    0 Ratings

    Database monitoring

    9.3
    93%
    24 Ratings
    N/A
    0 Ratings

    Threshold alerts

    9.9
    99%
    24 Ratings
    N/A
    0 Ratings

    Predictive capabilities

    7.6
    76%
    21 Ratings
    N/A
    0 Ratings

    Application performance management console

    7.9
    79%
    21 Ratings
    N/A
    0 Ratings

    Collaboration tools

    8.8
    88%
    19 Ratings
    N/A
    0 Ratings

    Out-of-the box templates to monitor applications

    8.9
    89%
    22 Ratings
    N/A
    0 Ratings

    Application dependency mapping and thresholding

    7.6
    76%
    20 Ratings
    N/A
    0 Ratings

    Virtualization monitoring

    9.2
    92%
    21 Ratings
    N/A
    0 Ratings

    Server availability and performance monitoring

    9.6
    96%
    23 Ratings
    N/A
    0 Ratings

    Server usage monitoring and capacity forecasting

    8.0
    80%
    23 Ratings
    N/A
    0 Ratings

    IT Asset Discovery

    9.2
    92%
    20 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Splunk IT Service Intelligence (ITSI) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.9

    Microsoft System Center Operations Manager (SCOM)

    89%
    27 Ratings
    9.0

    Splunk IT Service Intelligence (ITSI)

    90%
    23 Ratings

    Likelihood to Renew

    Microsoft System Center Operations Manager (SCOM)

    N/A
    0 Ratings
    8.3

    Splunk IT Service Intelligence (ITSI)

    83%
    2 Ratings

    Support Rating

    7.6

    Microsoft System Center Operations Manager (SCOM)

    76%
    18 Ratings
    8.7

    Splunk IT Service Intelligence (ITSI)

    87%
    3 Ratings

    Likelihood to Recommend

    Microsoft System Center Operations Manager (SCOM)

    More appropriate for:
    • Pure Microsoft ecosystem environments (Windows Server and SQL server) and the most common Linux and UNIX platforms.
    • Environments where cost is less of a factor than settling on a single platform for monitoring
    • Environments where the administrators are familiar with the setup and installation of SCOM.
    Less appropriate for:
    • Pure UNIX/Linux shops, especially versions not supported out of the box by SCOM.
    • Shops that cannot afford the engagement to setup/configure and maintain on a continuous basis.
    • Shops that cannot dedicate personnel to the care and feeding of SCOM, especially when supporting larger environments.
    Anonymous | TrustRadius Reviewer

    Splunk IT Service Intelligence (ITSI)

    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
    Todd Kulick | TrustRadius Reviewer

    Pros

    Microsoft System Center Operations Manager (SCOM)

    • Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
    • Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
    • Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.
    Anonymous | TrustRadius Reviewer

    Splunk IT Service Intelligence (ITSI)

    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Anonymous | TrustRadius Reviewer

    Cons

    Microsoft System Center Operations Manager (SCOM)

    • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
    • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
    • The OOB SCOM reports are a bit clunky and feel outdated.
    Anonymous | TrustRadius Reviewer

    Splunk IT Service Intelligence (ITSI)

    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Microsoft System Center Operations Manager (SCOM)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Splunk IT Service Intelligence (ITSI)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Microsoft System Center Operations Manager (SCOM)

    No score
    No answers yet
    No answers on this topic

    Splunk IT Service Intelligence (ITSI)

    Splunk IT Service Intelligence (ITSI) 8.3
    Based on 2 answers
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
    Mike McGrail | TrustRadius Reviewer

    Support Rating

    Microsoft System Center Operations Manager (SCOM)

    Microsoft System Center Operations Manager (SCOM) 7.6
    Based on 18 answers
    We are very pleased with the support provided by the Microsoft System Center Operations Manager team. At first, we were quite hesitant to contact support, but the support team showed a very proactive approach and helped with a bunch of issues which would be much harder to overcome on our own, especially when deploying the platform for the first time.
    Anonymous | TrustRadius Reviewer

    Splunk IT Service Intelligence (ITSI)

    Splunk IT Service Intelligence (ITSI) 8.7
    Based on 3 answers
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
    Mike McGrail | TrustRadius Reviewer

    Alternatives Considered

    Microsoft System Center Operations Manager (SCOM)

    We didn't consider any other alternatives, nor did we try or demo any other product prior to our purchase of SCOM. I know there are several other products out that perform many of the same functions and more such as SolarWinds, however, those products are pricey as well and we decided to stick with the Microsoft product in the end.
    Joe Spradlin | TrustRadius Reviewer

    Splunk IT Service Intelligence (ITSI)

    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Nikhil Kumar Sharma | TrustRadius Reviewer

    Return on Investment

    Microsoft System Center Operations Manager (SCOM)

    • We wanted to make sure that updates and patches deployed are actually successfully installed on devices and other tools cannot match SCOM for detailed feedback on deployment status.
    • We can now confidently provide management and security teams on successful update of security patches with high accuracy.
    • Deployment complexity took over a year to fully implement all necessary features with help of consultants and in house teams. Wish it was simpler.
    Anonymous | TrustRadius Reviewer

    Splunk IT Service Intelligence (ITSI)

    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
    Todd Kulick | TrustRadius Reviewer

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