Mindbody vs. Northstar Restaurant POS

Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

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The Northstar Restaurant POS is the POS system specifically designed for Country Clubs. It works well in a Country Club scenario where things need to be customized to member preferences, and there are a large number of menu items. If there is a restaurant where the menu is simpler, without as much customization needed, the Northstar Restaurant POS may be a bit too large and cumbersome. The Northstar Restaurant POS is good for detail but not necessarily speed.

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• Mindbody does a great job of sending out reminder emails to clients so they do not miss a class.
• Mindbody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
• Mindbody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.

• Very Customizable
• Allows for a large number of items to be added
• Same system can be used at multiple locations

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
• The Mindbody branded app connection needs more attention.
• Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Once an item is in the system it cannot be removed
• Can be complicated on the back end if prices need adjusted
• If you have a large customized menu, the tableside POS does function properly

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I have not used any other restaurant POS systems. I have heard there are more robust restaurant POS systems available; however, very few of them are so customizable for our needs. Being a Country Club, our focus is on member service. Northstar Restaurant POS allows us to have a large number of menu items available so we can serve our members effectively.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Constant errors and ZERO support from the company.

• I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
• The app is good exposure.

• Northstar Restaurant POS has allowed us to track sales items, remove poor sellers, and add new items to keep our menu fresh.
• We are able to easily adjust pricing to reflect current market trends.
• We are able to do a mass price adjustment to our entire menu if necessary.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info